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Reviews

Average Ratings

4.6
378 lifetime reviews. Includes reviews of Lexus of Richmond from DealerRater.com
  • Consultant/Arbitrator

    In June 2016 purchased a used car from Lexus of Richmond. The purchase was completed from 1000 miles away and completed via telephone, email and o...

    Dealer Response

    Thank you for your review and comments BadgerP - I will certainly pass along your sentiments to Rick! We hope you are enjoying your new car! Cas...


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    In June 2016 purchased a used car from Lexus of Richmond. The purchase was completed from 1000 miles away and completed via telephone, email and overnite UPS and FedEx. I was completely satisfied with the customer service and overall response that I have received. Rick Bernard handled the process from Lexus, and he was knowledgeable, personable and offered thorough attention to detail. Thank you

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for your review and comments BadgerP - I will certainly pass along your sentiments to Rick! We hope you are enjoying your new car! Casey Izzo, Internet Director, Lexus of Richmond


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  • Respectful service!

    Bought a RX350. Was easy because Mr. Seacrest and Mr. Hence demonstrated what the Lexus company is all about-PROFESSIONALISM! Thanks much.


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    Bought a RX350. Was easy because Mr. Seacrest and Mr. Hence demonstrated what the Lexus company is all about-PROFESSIONALISM! Thanks much.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • The worst customer service experience
    April 14, 2017

    I went in for a diagnostic and came out with a 6600 dollar bill and a car running hot. I was told I needed a new car by Dale. Maurice assisted me ...


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    I went in for a diagnostic and came out with a 6600 dollar bill and a car running hot. I was told I needed a new car by Dale. Maurice assisted me in this process that never happened. Mind u, i am a single mother, a teacher, bereaving the loss of a family member and did not get the service I was expecting from this dealership. I will never go back nor recommend anyone to go here bc they will hot talk u out of ur panties if u dont have common sense.

    Does not recommend this dealer
    Came in for service or repair

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  • Excellent Service Department
    March 31, 2017

    The service department is top notch! We drove 2 hours to have recall work done and were given a loaner, as well as a $50 gift card for our trouble...

    Lexus of Richmond

    Hi Donna - thank you for taking the time to share your recent service experience!


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    The service department is top notch! We drove 2 hours to have recall work done and were given a loaner, as well as a $50 gift card for our trouble. Dale was very helpful and a pleasure to deal with.

    Does recommend this dealer
    Lexus of Richmond

    Hi Donna - thank you for taking the time to share your recent service experience!


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  • Excellent experience.
    March 28, 2017

    My husband and I are both returning customers of Lexus of Richmond. We have found everyone at this dealership to be so professional. Our past ex...

    Lexus of Richmond

    Thank you for taking the time to share your experience MCMAY!


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    My husband and I are both returning customers of Lexus of Richmond. We have found everyone at this dealership to be so professional. Our past experience with both sales and service have been very business like and pleasant. Mr. Meekins has sold us a total of four vehicles and worked very hard to be sure we were satisfied customers. Lola Gilbert was so thorough in explaining all the functions of our new vehicles. We would not ever think of going anywhere else for our automotive.

    Does recommend this dealer
    Lexus of Richmond

    Thank you for taking the time to share your experience MCMAY!


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  • Amazing!

    Recently purchased my new Lexus GX 460 from this dealer. Buying process from pulling on the lot with my trade to pulling out of the lot with my ne...


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    Recently purchased my new Lexus GX 460 from this dealer. Buying process from pulling on the lot with my trade to pulling out of the lot with my new vehicle was amazing! Such friendly and diligent staff, definitely made purchasing my first Lexus a breeze! Thanks guys y'all rock!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • NICE DEALERSHIP

    VERY FRIENDLY AND HELPFUL. HAVE NOT BOUGHT A CAR YET.


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    VERY FRIENDLY AND HELPFUL. HAVE NOT BOUGHT A CAR YET.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • HORRIFIC EXPERIENCE!
    November 10, 2016

    My wife and I recently visited this dealership with hopes of leaving with a new vehicle, but instead left feeling extremely disrespected. Mr. Qui...

    Lexus of Richmond

    Lann - We apologize for your recent experience. We're sorry that we were not able to come together on a price agreement. We wish you the best in...


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    My wife and I recently visited this dealership with hopes of leaving with a new vehicle, but instead left feeling extremely disrespected. Mr. Quigley has NO business dealing with the public and Lexus of Richmond should be ashamed of this poor representation of such a fine product.

    Does not recommend this dealer
    Lexus of Richmond

    Lann - We apologize for your recent experience. We're sorry that we were not able to come together on a price agreement. We wish you the best in your new vehicle search. Thank you, Lexus of Richmond


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  • Good response to tire replacement error
    November 6, 2016

    I had a tire replaced on ES 350 due to damage resulting from hitting a nail. Although the incorrect brand was mistakenly installed, management de...


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    I had a tire replaced on ES 350 due to damage resulting from hitting a nail. Although the incorrect brand was mistakenly installed, management dealt with the problem once I brought it to the dealership's attention. The work itself was very good quality - not a mark on the rim.

    Does recommend this dealer
    Came in for service or repair

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  • Fantastic Experience
    September 8, 2016

    After having spent many years in the car business myself, I found myself on the "other side of the table" having to purchase a vehicle. Lexus of R...

    Lexus of Richmond

    Thank you so much for taking the time to review our dealership and share your experience! We hope you are enjoying your new car!


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    After having spent many years in the car business myself, I found myself on the "other side of the table" having to purchase a vehicle. Lexus of Richmond was respectful of my time and made it a very smooth transaction. Justin and Shawn had the vehicle ready for delivery when I arrived and Maurice had the paperwork ready for me to sign. Thank you guys for a great experience!

    Does recommend this dealer
    Lexus of Richmond

    Thank you so much for taking the time to review our dealership and share your experience! We hope you are enjoying your new car!


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