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Used 888-680-9877 Email Dealer
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Reviews

Average Ratings

4.9
Average based on 134 reviews.
  • Consultant/Arbitrator

    In June 2016 purchased a used car from Lexus of Richmond. The purchase was completed from 1000 miles away and completed via telephone, email and o...

    Dealer Response

    Thank you for your review and comments BadgerP - I will certainly pass along your sentiments to Rick! We hope you are enjoying your new car! Cas...


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    In June 2016 purchased a used car from Lexus of Richmond. The purchase was completed from 1000 miles away and completed via telephone, email and overnite UPS and FedEx. I was completely satisfied with the customer service and overall response that I have received. Rick Bernard handled the process from Lexus, and he was knowledgeable, personable and offered thorough attention to detail. Thank you

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for your review and comments BadgerP - I will certainly pass along your sentiments to Rick! We hope you are enjoying your new car! Casey Izzo, Internet Director, Lexus of Richmond


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  • Vehicle was sold 5 hrs after I talked with them.

    I wanted to buy vehicle but they would not come up with cash price, my salesmen went home and then 5 hrs. later vehicle was sold.

    Dealer Response

    Thank you for taking the time to share your recent experience. We would love an opportunity to see if we can assist you with another vehicle. Plea...


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    I wanted to buy vehicle but they would not come up with cash price, my salesmen went home and then 5 hrs. later vehicle was sold.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Thank you for taking the time to share your recent experience. We would love an opportunity to see if we can assist you with another vehicle. Please feel free to call or email me directly, as I would be happy to assist ~ Casey Izzo, Internet Director, Lexus of Richmond. 804.323.8000 or sales@lexusofrichmond.com


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  • Pleasant buying experience

    This was the easiest and most pleasant car buying experience I have ever had. The entire Lexus of Richmond team, from sales to service to manageme...

    Dealer Response

    Thank you for taking the time to share your wonderful comments and feedback! I will certainly pass this information along to Bryan and our Managem...


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    This was the easiest and most pleasant car buying experience I have ever had. The entire Lexus of Richmond team, from sales to service to management, truly wanted me to be completely satisfied with my purchase! My sales rep Bryan was great. He was honest and straightforward without playing the back and forth sales game. I love my new, pre-owned SC430, and I intend to drive the 55 miles from Williamsburg to Richmond anytime I need to have it serviced. I highly recommend Lexus of Richmond!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for taking the time to share your wonderful comments and feedback! I will certainly pass this information along to Bryan and our Management Team. We hope you are enjoying your SC430, and look forward to assisting with all of your service needs! ~ Casey Izzo, Internet Director, Lexus of Richmond


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  • Part of a Lexus family, still great service

    Both of my parents have bought Lexus vehicles for years and both of them are on there 4th Lexus vehicles father has 4th LX suv and mom has 4th RX,...


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    Both of my parents have bought Lexus vehicles for years and both of them are on there 4th Lexus vehicles father has 4th LX suv and mom has 4th RX, so I decided to finally buy in the Lexus brand with all the reliability an dependability. Saw a 2015 RX 350 I wanted, test drove it and went through with the buying process and the sales team was great and I am more than pleased with my RX 350

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Went to look, and ended up buying!

    I was just going to test drive, and fell in love! Rusty Miller was a great asset. A good,but not pushy salesman and figured out what suited me ver...


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    I was just going to test drive, and fell in love! Rusty Miller was a great asset. A good,but not pushy salesman and figured out what suited me very quickly. The whole process had aids along the way to help..I hate car shopping and this was as easy as possible

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Smooth Transaction, Excellent Sales Service

    Jerry Marple helped me purchase a beautiful 2014 ES350 I found on the Lexus Pre-owned website. I had been looking for weeks for the car that fit m...


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    Jerry Marple helped me purchase a beautiful 2014 ES350 I found on the Lexus Pre-owned website. I had been looking for weeks for the car that fit my needs, when this one appeared online on a Monday morning. I visited Jerry who showed me the car and let me test drive it overnight. The next day the deal was done and I couldn't be happier with the entire experience. Jerry sold me a car several years ago and I knew he was very forthright and honest, so felt confident using him as my salesman. The Lexus of Richmond dealership was easy to deal with and made the transaction simple and smooth.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great buying experience

    A truly great place to purchase a car. Salesperson was helpful but not pushy. All information, no pressure and a great deal too!


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    A truly great place to purchase a car. Salesperson was helpful but not pushy. All information, no pressure and a great deal too!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • A wonderful Lexus dealership

    A wonderful experience for the forth time and more then expected treatment by both the sales and service departments.


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    A wonderful experience for the forth time and more then expected treatment by both the sales and service departments.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great sales and support staff

    Rusty Miller was overstanding in delivering the new Lexus along with his support staff. Took less than 1 1/2 hours to complete everything and driv...


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    Rusty Miller was overstanding in delivering the new Lexus along with his support staff. Took less than 1 1/2 hours to complete everything and drive away. This dealership seems to truly live up to the "pursuit of perfection" they advertise. Great experience!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Got it Anyway

    Initially, I wasn't planning on purchasing a car, my co-worker was looking for a Lexus to buy. While looking on the website and car lot, I decided...


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    Initially, I wasn't planning on purchasing a car, my co-worker was looking for a Lexus to buy. While looking on the website and car lot, I decided to take a look with him. I knew the next car that I would purchase, however would be a luxury type. None the less, I met Mr. Newton Rector, one of the nicest guys you can meet. He was very patient and understanding towards the conditions of me purchasing a vehicle. It didn't matter to him whether it was a Lexus or not, he just expressed his concerns and honest opinions towards me and the Cadillac CTS and the value I was getting for the price. Enjoyed the conversations. I work in the customer service field and you just can't get good customer service all the time. Thanks, Mr.Newton Rector, job well done. Merry Christmas and Happy New Year to Lexus, Mr. Rector and definitely to Me.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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