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I do not even know where to start with this. I will first off say that I never ever write reviews...... I took about a week to write a review at first... I wanted to write a bad review because I felt that I was getting nowhere but then I thought let me try to reach management and address my concerns if it is not addressed then I will the bad review. With that being said I would like to thank the service manager Jason and the general manager Jad. They both listen and resolved my concerns. Every dealership has issues if you think that every dealership is perfect you are going to be let down big time. What does matters is how the dealership addresses and resolves any issues you may have at that time. This dealership was great with following through on their promise to resolve my issues. One thing I can take away from this experience is before you leave a review allow the dealership/company to hear your concerns and address them before you leave a bad review just to stick it to the company. PS gave it 4 out 5 stars because of the money on gas and tolls I spent getting it resolved :-)
Were delighted to hear of your positive experience at our dealership! We always strive to provide the utmost in customer service and quality, and it m...akes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Sincerely, Jad Kadili |General Manager |firstname.lastname@example.org | 703.948.1100
I inquired about a Toyota Camry that was advertised at $14,885.00. I called because I live far away from Dulles to get a price on the car. The sales... person stated he could probably get it for me a little cheaper, which I wasn't concerned because it seemed like a good price. When he came back with all his fees, tags and taxes he said the car would be $18,938! How can this bee if taxes are 6% $893.10, tags should be no more than $350 in Maryland (that is high), I will even give them a reasonable processing fee of $399. That should be out the door at $16,527.10. Why then are they trying to charge $18,938.00! Additional $2,410.90??? He said it was a reconditioning fee??? Well then that is not the advertised price as stated. Watch out for this type of dealings.
Browns is always great, my family and I have bought several cards from sterling and Fairfax and they have always worked with us on price.
Thanks for the nice review, Brian! We really appreciate this feedback. It was our pleasure doing business with you. Kind regards, Jad Kadili |General... Manager |email@example.com | 703.948.1100
Worst place to make a deal it’s like a trap once you get in it’s hard to get out don’t trust this place don’t buy from this place
Thank you for your feedback. We are looking into this matter at the present time.
So easy and quick. Service attendant was extremely friendly and accurately explained it all. It was all done in a timely manner.
Carol, thank you for reviewing your service experience! We aim to provide a time-efficient and exceptional service for our guests and we are proud tha...t this was received during your time spent with us. Best regards, Jad Kadili |General Manager |firstname.lastname@example.org | 703.948.1100
Emeka the sales person is a great and honest guy. He spent quality time with us and explained all the new features in details to us. i love my rogue
Thank you for taking the time out of your day to share your wonderful experience with us, Steven. We are delighted to hear that Emeka treated you with... an honest and informative customer service. Enjoy your new Rogue! Best regards, Jad Kadili |General Manager |email@example.com | 703.948.1100
Thanks for everything, I’m happy with my purchase. Teddy and monir were excellent with the service and always they explained all about my new car.
Thank you for sharing your feedback, Frederik! We appreciate you taking the time to tell us that you are a happy customer. I will be sure to pass alon...g your kind words to Teddy and Monir. Drive safely! Best regards, Jad Kadili |General Manager |firstname.lastname@example.org | 703.948.1100
Once I arrived on site and reviewed the services, the service time estimate was accurate and in-fact the services were accomplished ahead of time. My... service coordinator was friendly and helpful.
Thank you for taking the time to share your experience at our service center, Brooks. At Brown's Dulles Nissan, We are driven to offer great cust...omer care and we strive to provide the best service experience. Warm regards, Jad Kadili |General Manager |email@example.com | 703.948.1100
Quick service and courteous staff. Explained what was done and what will be done on next visit. Always pleased overall
Thank you for leaving us your review, Kirby. We are happy to hear that you were pleased with the service you received from Brown's Dulles Nissan.... If there is anything more that we can do, please come back and see us again. Take care! Kind regards, Jad Kadili |General Manager |firstname.lastname@example.org | 703.948.1100
The help was great by the people and thank you to Andrew M! He helped my with everything I needed and more great service once again!
Kathy, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. I will certainly share your feedback ...with Andrew and the rest of the team. Always feel free to call or stop by if there is anything else we can do to help you. Best regards, Jad Kadili |General Manager |email@example.com | 703.948.1100