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Reviews

Average Ratings

2.2
Average based on 10 reviews.
  • Sales rep

    I have been working on management for 22 years and finding good customer service is harder every tine. On this dealer the really make me feel sprv...


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    I have been working on management for 22 years and finding good customer service is harder every tine. On this dealer the really make me feel sprvisl.i will recommend it Mbgallito.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?

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  • don't buy here they hit your credit hard

    They took the registration to the car I owned and held it hostage. I called 4 times to have them mail it. It went straight to voicemail. No one ca...

    Dealer Response

    Jean I am sorry to hear of your negative experience in sales, this does not sound like the typical customer service practices we enforce upon ou...


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    They took the registration to the car I owned and held it hostage. I called 4 times to have them mail it. It went straight to voicemail. No one called me back. Finally sales rep says come pick it up. REALLY! Went to get it because of their refusal to mail it. Because of their hard hit my credit score came down dramatically. It took them 20 mins to get my registration back to me. That's speedy service.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Jean I am sorry to hear of your negative experience in sales, this does not sound like the typical customer service practices we enforce upon our employees. I have forwarded your review to management in hopes we can get to the bottom of this. Is there a best way to get in contact with you? Please feel free to email me at Lyz@obrienautogroup.com. Thank you Lyz Pynsky | Obrien Auto Group


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  • Best customer service

    Went to toyota of Renton. I was just start looking around for a small car , fuel economy, and must be under my budget. I was so glad to have Kevin...


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    Went to toyota of Renton. I was just start looking around for a small car , fuel economy, and must be under my budget. I was so glad to have Kevin Fong to show me all the cars especially the Prius(which is my favorite) . He was very patient. He was very knowledgeable about the car. He explained many features about the Prius. And I actually got to drive the Prius. Really made me feel more confident about my choice. My budget was very tight. Kevin also spent time to help me to work on financing or renting the car. He is very professional and patient. Thank you Kevin!

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
    0 people out of 2 found this review helpful. Did you?

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  • Disappointed in their service department

    My husband has had to bring his truck in a few to many times lately. The light came on, usually meaning, time for the oil change. We take it in, a...


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    My husband has had to bring his truck in a few to many times lately. The light came on, usually meaning, time for the oil change. We take it in, and they stated a few other things needed to be fixed.. $800 right off the bat..of course they NEVER bothered to look to see if it was covered by the warranty until my husband asked them to.. Oh.. guess what.. it is.. gesh.. do we REALLY have to do your job for you?? seriously? We get it home, 2 days later, the light comes on again.. so off we go.. this time "one of the clamps broke" on the coolant hose. Hum... Today, the light comes on yet again... so I ask my husband to take it to a different dealership, because it's obvious there is something going on that is not being taken care of correctly. He takes it into a different dealership, they pull up the records only to find out "it's never been reported that the check engine light has been coming on". SERIOUSLY?? WTH!! I have a call into the service manager.. lets see what he has to say.. if he even calls back.. I will update if and when I do or do not get a response. It's amazing to me that such a beautiful looking dealership can have such sub-par service. Such a shame.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?

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  • inappropriate action from sales rep (SR) MarkH

    Had the worst customer service experience courtesy of SR MarkH. I was looking for a reliable corolla car that would suit my budget. Through my sis...

    Dealer Response

    JP- Our General Manager Greg Kessler would really like to discuss this matter with you again! Thank you in Advance.


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    Had the worst customer service experience courtesy of SR MarkH. I was looking for a reliable corolla car that would suit my budget. Through my sister's friend, she referred the SR to me. I discussed with him upfront my preferences as well as my budget. However, instead of finding me the unit i need, he was so absorbed in selling me a unit which was way, way beyond my budget. Nevertheless, when asked for the specifics of the car he chose for me, he suggested persuasively that i testdrive the car and decide. It felt like i am being intimidated. Days passed and i have yet to receive the data requested. Thus,i decided to check out other Toyota dealerships. Blessed, Toyota of Seattle found me the unit i need and we closed the deal. When the SR from Toyota Renton learned of this, he started texting me trash and belittling me. Never in my life did i feel so harassed, humiliated and degraded. Toyota of Renton should be very selective in their hiring of employees as their actions would reflect not only to the individual but also to the company they represent.

    Does not recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    JP- Our General Manager Greg Kessler would really like to discuss this matter with you again! Thank you in Advance.


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  • Renton residence

    This dealership has the worst customer service I have ever experienced from any car dealership. The service reps are arrogant, lack compassion and...

    Dealer Response

    Dear Jay and Peter, Thank you so much for returning my call the other day. Your support through-out the years has meant a lot to us! Since we...


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    This dealership has the worst customer service I have ever experienced from any car dealership. The service reps are arrogant, lack compassion and could care less about having pride in the place they work. This bad reputation is not just my opinion, ask the other Toyota dealership and other non Toyota dealerships what they hear. I guarantee it is not good. On the website there are no comments that would ispire someone to want to buy a car there let alone get their car serviced there. The only person I feel has gone above and beyond my expectation is my sales rep Eric Ramsey. Unfortunately he is not the owner nor the manager and therefore his hands are tied. I hope he realizes and goes to a dealership with a better reputation. The manager sets the tone in an environment and this manager or owner must have the same thought process since the employees are allowed to provide whatever service they deem fit only terrible service. Why would anyone want a tarnished and unfavorable reputation is beyond comprehension. Example: The repair needed is going to cost $$$$$ and it is not covered under any warranty. No repair needed just training on the operation of the vehicle. Rear light only turns on when same side door is open. Not our reposnsibilty to get your car here, No offer of suggestion on using Roadside assitance that is advertised in Toyota ads. Like I said Arrogant, and lack of alot of training and knowledge.

    Does not recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Came in for service or repair
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Dear Jay and Peter, Thank you so much for returning my call the other day. Your support through-out the years has meant a lot to us! Since we spoke, I have instituted measures with my service advisors to insure we don't make this mistake again. Of course mistakes happen in every organization! And when they do, I first expect my managers to contact our customers immediately to make an attempt at rectifying the issue, as I did with Peter. Second we then provide the necessary employee training. I realize my apologies do not give us a clean slate, but I hope you can see that I do care very deeply about our customers. Again I am sincerely sorry, Greg Greg Kessler General Manager Toyota of Renton (425)228-4700 gkessler@toyotaofrenton.com


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  • Poor service standards

    They wanted to over charge me by more than $850.00 over Rodland Toyota in Everett, and Burien Toyota for changing a timing belt and installing a w...


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    They wanted to over charge me by more than $850.00 over Rodland Toyota in Everett, and Burien Toyota for changing a timing belt and installing a water pump. They stand firm when they lied telling me the Toyota service manual requires an extra two hours labor if my truck has a supercharger. The manual says nothing of the kind because no super charger requires attention to remove a timing belt or install the water pump. When I talked to Seam Densmore the service manager about this he said everyone already knew how much money my occupation pays and how they got their information I will never know. But know this, on my last visit for a 12 volt accessory socket to be repaired it cost me $130.00 and having payed the bill in full, only to have to come back twice more for loaner cars to make sure they actually repaired the problem. Result was I was expected to pay another $65.00 to make sure they could accomplish the task that had already been paid for. I think even a slightly uninformed customer should not resemble a "Cash Cow" instead of becoming a loyal customer who can trust the service and the technicians who provide an otherwise valuable service. I will never return to Toyota of Service. Had Burien Toyota had a loaner car available I know I would have been very pleased to trust their excellent service.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • The way a car buying experience should be

    No pressure, laid back yet professional service. This is the way a car dealership should be run. They have a sense of humor and are willing to ple...


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    No pressure, laid back yet professional service. This is the way a car dealership should be run. They have a sense of humor and are willing to please. The salesman was more than courteous and fair concerning all aspects of the deal. I've bought new and used cars before and most times, it's like pulling teeth from a Tiger. In this case, it was like petting a cat. Overall,a good amount of vehicles to browse as well--from new to used--great inventory. They also had a nice break area where you could relax as they got all the paperwork ready.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?

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  • Beware of Toyota of Renton

    I had a bad experience with this dealership. They do not negotiate fairly. They also had me waiting over two hours to see the loan officer after a...

    Dealer Response

    My Sincere apologies that you felt you had a terrible experience here at Toyota of Renton. If you have time would you please give us a call, we ar...


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    I had a bad experience with this dealership. They do not negotiate fairly. They also had me waiting over two hours to see the loan officer after agreeing to purchase the vehicle. After all that, the salesman gave me only one key to my brand new vehicle. He insisted that new cars only come with one key. I believe they kept the other key in an attempt to sell it to me twice! You have been warned. Don't make the same mistake! There are plenty of other Toyota dealerships to choose from!

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    12 people out of 12 found this review helpful. Did you?
    Dealer Response

    My Sincere apologies that you felt you had a terrible experience here at Toyota of Renton. If you have time would you please give us a call, we are concerned by your experience. Every new car does come with 2 keys and again we do truly apologies for all the miscommunication and the long wait in Finance. Greg Kessler General Manager,Toyota of Renton 425.213.1876 gkessler@toyotaofrenton.com or Jim Roes Managing Partner, O'Brien Auto Group 425.814.9696 jim@obrienautogroup.com


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  • Avoid this dealership!!

    I set up an appointment to look at a vehicle the prevous night. The sales man agreed over the phone to let me take home the car to show my husband...


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    I set up an appointment to look at a vehicle the prevous night. The sales man agreed over the phone to let me take home the car to show my husband since he had to work late. After driving 30 miles to the dealership the sales man and vehicle were nowhere to be found. He had taken the car for a drive and nobody could could find him. When he did return, he told me it was "policy" to agree on a sales price prior to me taking the vehicle. I told him that we could not agree on a price before my husband even saw the car. So, after spending my entire morning driving up there to do something that we already agreed on, they changed their mind. The sales staff was rude, and treated me less than human because I'm a girl.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    26 people out of 29 found this review helpful. Did you?

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