Reviews

Average Ratings

4.8
77 lifetime reviews.
  • You call this a sales team?

    Had scheduled an appointment for a test drive on a vehicle that they had sold wasn't aggravated at that I was because they never contacted me to i...

    Dealer Response

    Nick, we regret to hear that you didn't receive the communication or treatment you deserve. We always want to provide our customers with excellen...


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    Had scheduled an appointment for a test drive on a vehicle that they had sold wasn't aggravated at that I was because they never contacted me to inform me to cancel the test drive due to being sold. Drove out from Rhode island an hour and a half drive. Yet they couldn't inform me even though that is part of the job. I know now when I get a car down the line, I wont be buying from this dealership!

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Nick, we regret to hear that you didn't receive the communication or treatment you deserve. We always want to provide our customers with excellent service. We would appreciate a chance to talk to you about your experience to see how we can help. Please contact us so we can work on making things right. -Nissan of Norwich Team


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  • Will never be back

    After 10 minutes on lot nobody came to me. Then a tall gentleman, Brian came and was very rude when i told him i have been waiting. He was very r...

    Dealer Response

    Larry, we appreciate you taking the time to give us this feedback. We are concerned that you felt you did not receive our usual high standard of c...


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    After 10 minutes on lot nobody came to me. Then a tall gentleman, Brian came and was very rude when i told him i have been waiting. He was very rude to me and my wife so i left. You shouldnt have people work for you that dont know how to do their job. Disgusting expierence. Went down the road and bought a used car from a different dealership with better service. Will never be back and ill tell all my friends never to come back

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    Larry, we appreciate you taking the time to give us this feedback. We are concerned that you felt you did not receive our usual high standard of customer service and regret any miscommunication that might have occurred between yourself and our team. Please feel free to reach out to us so we can work with you on rectifying any lingering issues. Best, Nissan of Norwich Team


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  • Amazing Team, Very Professional. Top of the Line

    I'm a first time car buyer and was getting very upset with my experience in buying a car. Most all the dealerships were acting like I was a nuisan...


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    I'm a first time car buyer and was getting very upset with my experience in buying a car. Most all the dealerships were acting like I was a nuisance, not a guest. If I asked for something they sighed and made a face. I was getting highly upset and was about to just not buy a car at all. That's when I was driving by Nissan of Norwich and decided to try one more dealership. I was not really a Nissan guy and had always owned Jeeps before this, but what does it hurt to step out of your comfort zone and try something new? I was greeted by Richard Parker who ended up being my sales associate I worked with through the entire process. I came in just as they were closing without realizing it. But he still wanted to take the time to help me out and test drive not one but two SUVs - Nissan Rouges. After test driving the 2014 Nissan Rouge, I fell in love! No more Jeep for me. I came back two days later and worked again with Richard and Eric in the finance office. The banks originaly did not approve me for the Black Rouge I wanted, but Eric called them up and used the dealerships great track record and good relationship with the bank to advocate on my behalf. It was AMAZING the magic this guy has. He actually got me Approved!! I drove away in the car I wanted! These folks at Nissan of Norwich are truly professionals and know exactly what they are doing, and they do it with Style. I can't explain how happy I am that I am in that vehicle. Unlike the other dealerships, they actually took the time to listen to what I wanted and made sure to match me with a vehicle that completely fit my needs and my budget. They were respectful of my time and what I could bring to the table and really put the effort in to make the deal happen. I would recommend them to anyone looking for a great vehicle. They actually have a used 2012 Plum Nissan Rouge, that was my second choice it's a really nice vehicle. It won't be there for long though, I'm sure it will sell fast lol. But Go check it out, go check them out, I guarantee, you will not be disappointed at all.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • TUDOR ROCKS

    Will only buy from here and especially TUDOR. He was awesome listened to what I wanted and found the perfect car for me and my family. Donuts, TV ...


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    Will only buy from here and especially TUDOR. He was awesome listened to what I wanted and found the perfect car for me and my family. Donuts, TV and coffee

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Totally Awesome

    GO AND SEE TUDOR!! he is the man. He took care with and found the car that I needed and wanted. Worked tirelessly to get me financed


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    GO AND SEE TUDOR!! he is the man. He took care with and found the car that I needed and wanted. Worked tirelessly to get me financed

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • How Professional the staff was!!!!

    I went to Nissan of Norwich to give them a second chance i had very bad experience couple of years ago and i thought ill never go back,till my bes...


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    I went to Nissan of Norwich to give them a second chance i had very bad experience couple of years ago and i thought ill never go back,till my best friend told me that the place is under New Management and i am so glad i did love the new dealership love the staff and love the way they treat customers. Thank you Sandra for the new Altima

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Amazing service

    As soon as I walked in they took care of me. I was lost, and immediately pointed to the right direction. They were very knowledgeable about what I...


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    As soon as I walked in they took care of me. I was lost, and immediately pointed to the right direction. They were very knowledgeable about what I had to get done,they were really fast, and friendly as well. The manager, was funny too- which really helps when you're already anxious about car issues.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • love tha service dep

    Great People and Great dealership, I recommend this dealership to all of my friends and my family. I was treated like queen from second one tll I ...


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    Great People and Great dealership, I recommend this dealership to all of my friends and my family. I was treated like queen from second one tll I left .

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • excellent service great hospitality

    Excellent customer service very friendly personal made my experience and process that much easier and simpler


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    Excellent customer service very friendly personal made my experience and process that much easier and simpler

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Best Dealership!!!

    Absolutely loved my car buying experience at Nissan of Norwich! Exceptional customer service, all of my questions were answered, and my needs were...


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    Absolutely loved my car buying experience at Nissan of Norwich! Exceptional customer service, all of my questions were answered, and my needs were met. I will definitely recommend that all my family and friends purchase their next vehicle here!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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