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Reviews

Average Ratings

4.4
288 lifetime reviews. Includes reviews of Crown Acura Richmond from DealerRater.com
  • Acura Loyalty

    I bought my Acura in 2012 after a deployment. Let's say I was pleasantly pleased with the overall experience. Since previous car buying experience...

    Dealer Response

    I am pleased to hear you have been pleased with not only your buying experience but also your service experience and with your new tires! I know m...


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    I bought my Acura in 2012 after a deployment. Let's say I was pleasantly pleased with the overall experience. Since previous car buying experience often left me feeling taken advantage of. I am very pleased with my Acura and plan on buying a new one in a few years. I only service my Acura through the dealership. Many of my friends say dealerships are expensive and take advantage of the customer. I must admit I am pleased every single time I service my car. I recently purchased 4 tires and the customer service rep truly took the time to answer my crazy questions and recommended several based on my needs. I have become an Acura loyal Fan.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    I am pleased to hear you have been pleased with not only your buying experience but also your service experience and with your new tires! I know many dealerships try to wheel and deal customers-- that is not the Crown Acura way! We are happy to have you as a loyal customer! Best, Tony Sutton General Manager


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  • "Professional Service"
    March 17, 2017

    I have been very pleased with the Acura dealership in buying & having my car serviced. On March 6th my car was being serviced at Acura & also fou...


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    I have been very pleased with the Acura dealership in buying & having my car serviced. On March 6th my car was being serviced at Acura & also four tires being replaced. I had an emergency out of town & Mike Mereu went beyond his normal servicing & did everything he could do to get my tires on quickly so I could leave that evening. He is very professional & does a great job for Acura. Thanks, Mike

    Does recommend this dealer
    Came in for service or repair

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  • Poor Customer Service
    February 24, 2017

    No customer focus, horrible attitude. Employee who was just terminated unfairly explained how the GM and assistant mangers talk about customers be...


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    No customer focus, horrible attitude. Employee who was just terminated unfairly explained how the GM and assistant mangers talk about customers behind their backs. Drive to Hall Acura, they are much better.

    Does not recommend this dealer

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  • Misled about Price, lied to about removing warranty
    February 18, 2017

    I bought a vehicle from this dealer in October. I made an appointment to come in to see the car based off the "special internet price" - I sent an...


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    I bought a vehicle from this dealer in October. I made an appointment to come in to see the car based off the "special internet price" - I sent an email based on that price, so it should have been tagged to my account. I liked the car; brought it to an off-site mechanic to check out before purchasing. Always recommended; the mechanic found that there were a couple lights that need to be replaced, the wheel lock was missing for the tires, and the battery was loose. All of these were addressed by the dealership prior to me purchasing the car. Went into the financing office, signed a lot of papers, went home with the car. The next morning I am reviewing all my paperwork and notice that the price I was charged for the car was $500 more than the internet price. I called the dealership and they said I had to come in to redo the paperwork (I live an hour away). I came in and they redid all of the paperwork, correcting the price. While there, I asked the finance manager, Doug Williams, if we could remove the $2700 warranty that I had added on (at his suggestion). I told him I researched the company (Fidelity Warranty Services) and they had horrible reviews. He demurred and acted surprised; stating that the reason they went with that company was because they were successful with claims for their customers. I offered to show the dealership manager the reviews, but Doug again declined. Doug suggested that I wait to cancel the warranty service for 60-90 days, that way it is on the books. He stated that I **was not able to cancel with him at that time**, even though we were reviewing all the paperwork. Later that week I reviewed all the paperwork for the warranty service, and was surprised to read in the contract that there are two ways to cancel the warranty contract- 1) through the dealer you purchased it from, and 2) through the warranty service itself. Shocker, right?! Since Doug Williams had told me he could not remove it. (Oh, and the whole wait 60-90 days thing? That's because at that point they don't need to refund it in full.) I tried called the warranty service through the number on their website (helpfully, no phone number was listed on the service contract) and it was out of service. I sent two letters certified mail requesting the service be cancelled, one to the dealership and one to the warranty service. Then received an email from Doug Williams (copy and paste here): "I received your cancelation request and I will more than happy to cancel it for you. What I???m going to do is get your contract back and remove it from your deal. This will allow you payment to be lower. Can you come by Wednesday and resign your contract please." ---I know, I was surprised to hear that he would be "more than happy" to cancel it, especially since he said a few days prior that he couldn't. So, I went in **for the third time** and redid my contract. No apologies received, nothing. I do want to note (in case the dealership responds to this) that I did call and leave several messages for the GM, Alex, but never received a call back. In short, don't be rushed to sign ANYTHING, don't do the service contract, don't trust anyone selling you a car.

    Does not recommend this dealer

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  • Best experience.
    February 3, 2017

    I had a key issue with the lug nuts and a flat tire. I reluctantly brought it to the dealer. They far exceeded my expectations. There is way more ...


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    I had a key issue with the lug nuts and a flat tire. I reluctantly brought it to the dealer. They far exceeded my expectations. There is way more to the back story than this. I was treated like royalty for sure! I will always deal with this dealership. I bought my used vehicle from here (great experience) I will buy my next one from here as well. I am very happy with everything. I highly recommend them. Thank all of you. Beginning til' now. -customer for life.

    Does recommend this dealer
    Came in for service or repair

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  • Go somewhere else
    December 20, 2016

    I bought an SUV from them and a warranty. Both just happen to be worthless. The associates are lacking and overall you are better going somewhere ...

    Crown Acura Richmond

    Please give us a call about this experience you've had at our dealership at (804) 977-3402.


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    I bought an SUV from them and a warranty. Both just happen to be worthless. The associates are lacking and overall you are better going somewhere else. Instead of getting me into the right car they got a quick sale and I've had nothing but issues since. And when I speak with the service department they can't help me and refer me to the owners manual to solve the problems. Go elsewhere.

    Does not recommend this dealer
    Crown Acura Richmond

    Please give us a call about this experience you've had at our dealership at (804) 977-3402.


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  • Battery warranty
    November 7, 2016

    I called twice about issues with a battery purchased a little over a year ago and was told to just come in with the battery and information of car...

    Crown Acura Richmond

    We apologize about this experience you had.


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    I called twice about issues with a battery purchased a little over a year ago and was told to just come in with the battery and information of car. I called twice just to make sure I did and had everything needed. Being as my trip to the location was not short. I show up today to find that I should have had an appointment, that nobody mentioned to me. I was made to think this would be quick and easy . Which was not the case. My time and travel was wasted. Thanks Crown Acura of Richmond

    Does not recommend this dealer
    Came in for service or repair
    Crown Acura Richmond

    We apologize about this experience you had.


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  • Crown Acura Has a Great Team
    October 7, 2016

    We have been Crown Acura customers since the Summer of 2013 and we couldn't be happier with the level of customer service, professionalism, kindne...


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    We have been Crown Acura customers since the Summer of 2013 and we couldn't be happier with the level of customer service, professionalism, kindness, and care that my family and I received recently. We worked with Mr. Jonathon Beard in sales, Mr. Anthony Easter in finance, and the Manager Mr. Alex Utz. It was undoubtedly the best car buying experience I can remember in years. We appreciated the fact that both Jonathan and Alex listened to us and understood our family's needs; they were polite, courteous and efficient during the entire process. Anthony took care of us in under 10 minutes as he had all the paperwork prepared and accurate; that was very commendable on his part. We would also like to thank our service advisor, Mr. Emil Salib who has been taking care of us for the last three years. His openness and honesty about our service needs is reflective of his good nature and character. Alex, thank you for helping us and our growing family get into our Acura RDX; a car we love and feel safe in!

    Does recommend this dealer

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  • Hayton Jones made the difference!
    September 13, 2016

    We love our MDX and could not be happier with our buying experience at Crown. Hayton was our salesperson and did a fantastic job; we never felt a...


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    We love our MDX and could not be happier with our buying experience at Crown. Hayton was our salesperson and did a fantastic job; we never felt any pressure, he simply showed us the MDX and the great features and let the car sell itself. Our next car will be from Crown. Thanks!

    Does recommend this dealer

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  • Crown Acura
    September 4, 2016

    My shopping experience with Crown was fairly trouble free. I had to wait a month to purchase my car due to a recall. This was not the dealer's fau...


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    My shopping experience with Crown was fairly trouble free. I had to wait a month to purchase my car due to a recall. This was not the dealer's fault. Haydton who was sales rep was friendly and very helpful. He kept me in the loop the whole process. I would buy from Crown again

    Does recommend this dealer

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