Reviews

Average Ratings

4.3
295 lifetime reviews. Includes reviews of Crown Acura Richmond from DealerRater.com
  • Acura Loyalty

    I bought my Acura in 2012 after a deployment. Let's say I was pleasantly pleased with the overall experience. Since previous car buying experience...

    Dealer Response

    I am pleased to hear you have been pleased with not only your buying experience but also your service experience and with your new tires! I know m...


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    I bought my Acura in 2012 after a deployment. Let's say I was pleasantly pleased with the overall experience. Since previous car buying experience often left me feeling taken advantage of. I am very pleased with my Acura and plan on buying a new one in a few years. I only service my Acura through the dealership. Many of my friends say dealerships are expensive and take advantage of the customer. I must admit I am pleased every single time I service my car. I recently purchased 4 tires and the customer service rep truly took the time to answer my crazy questions and recommended several based on my needs. I have become an Acura loyal Fan.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    I am pleased to hear you have been pleased with not only your buying experience but also your service experience and with your new tires! I know many dealerships try to wheel and deal customers-- that is not the Crown Acura way! We are happy to have you as a loyal customer! Best, Tony Sutton General Manager


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  • Crown Acura was awesome to work with...

    Had an awesome experience buying my 2014 Jeep from Tim, Anthony and the team at Crown Acura. Smooth process and easy to work with!


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    Had an awesome experience buying my 2014 Jeep from Tim, Anthony and the team at Crown Acura. Smooth process and easy to work with!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • I traveled 500 miles and could not be more satisfied
    July 23, 2017

    They are honest, sincere, professional and a complete joy to do business with. I traveled 500 miles to purchase a used 2016 Ford Explorer and cou...


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    They are honest, sincere, professional and a complete joy to do business with. I traveled 500 miles to purchase a used 2016 Ford Explorer and could not be more satisfied with the process. They kept their word in every regard and that entails the price, loan and apr and even my trade in! We made a deal over the phone (I provided them photo's and a video) with my trade in and they gave me exactly what they said they would when I showed up on their doorstep. This was a gamble ofcourse b/c I have never done business with them before. Now I realize it was never a gamble. After a month of ownership they have contacted me twice to make sure I am happy and if I have any questions. It's a shame NY dealerships can't emulate these guys. I dealt with TIm and Shashank. Great people. Thanks guys for making things a breeze and thanks for the great price.

    Does recommend this dealer

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  • A very cooperative & customer friendly dealership
    July 19, 2017

    I bought a pre owned car from Crown Acura Richmond and my each visit and interaction was very pleasant. I was dealing with sales person Mailk and ...


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    I bought a pre owned car from Crown Acura Richmond and my each visit and interaction was very pleasant. I was dealing with sales person Mailk and he did explain everything about car very happily. He provided all clarity and did a fabulous job in ensuring I get best possible option as per my budget. Apart from Malik, I met other staff member of this dealership and they all were very polite and helping in nature too. I would strongly recommend this dealership.

    Does recommend this dealer

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  • Cooperative and Friendly
    June 24, 2017

    If you would like to have a great experience purchasing a vehicle, I would suggest if you are going to Crown Acura that you hunt down a young man ...


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    If you would like to have a great experience purchasing a vehicle, I would suggest if you are going to Crown Acura that you hunt down a young man named Malik((Mal....ick). You will never feel pressured or pushed to do anything, but you will have any and all questions answered. Buying a car is usually a stressful process, but I really felt like he helped me get the best deal for the dollar with my trade in and purchase. He thoroughly went over the new car to the extent that I needed. He was very attentive to me as the customer while I was there- never rushed me. I would highly recommend him to others.

    Does recommend this dealer

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  • 40 years buying cars and this was best dealership experience
    June 18, 2017

    Malik is a very friendly and informative auto sales rep. There was zero pressure to buy a vehicle and he had much professional courtesy. He will...


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    Malik is a very friendly and informative auto sales rep. There was zero pressure to buy a vehicle and he had much professional courtesy. He will go out of his way to make sure a customer is 100% satisfied prior to purchasing a new or used vehicle. Malik's manager Tim will do his best to provide the best deal based on a customer's requirements, monthly payment or overall price range. The senior management in charge of incoming trades spares no expense when servicing those trades. New tires and brakes are supplied even if they pass inspection by a small margin. They prefer 100% customer satisfaction over trade-in costs to resell. All scratches, nicks and small dents are repaired to perfection. The interiors and exteriors are detailed to perfection. We purchased a 2012 Mazda CX-9 with 53K miles over Memorial Day weekend. Crown agreed to repair every small interior and exterior flaw my wife and I found on the 5 year old vehicle. The work needed to wait a couple days for the shop to come back from holiday. Crown delivered the immaculate vehicle to our home which resided 1 hour away in Spotsylvania. The SUV arrived looking like a 2017 CX-9. We were so impressed with Crown's sales and service, we went back to purchase a 2015 Dodge Challenger R/T two days later and were met with the same consistent dealership team and resulting purchase. I detail my own vehicles and I've taken care of them meticulously since receiving my license 40 years ago and I've purchased many new and many used vehicles over that time. I can't write a good enough review about Crown Acura or the employee's they hire. PERFECTION!

    Does recommend this dealer

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  • Terrible Service
    May 17, 2017

    The service department is either dishonest, incompetent, or both! They quoted me $1,000 to repair the rear AC unit in my 2005 MDX and a competito...

    Crown Acura Richmond

    Omega, we strive for 100% satisfaction, and we regret to find out that this was not the case. We work hard to provide a fantastic experience to ev...


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    The service department is either dishonest, incompetent, or both! They quoted me $1,000 to repair the rear AC unit in my 2005 MDX and a competitor just fixed it for $288 parts and labor. They apparently did not trouble shoot the issue to discover root cause in favor of selling me a new AC unit. All it needed was a new resistor. This is completely unacceptable! In a different incident, they did a recall replacement of the airbag in my 2010 TL and completely scratched up the steering wheel. They fixed it, but I was inconvenienced nonetheless. I will never get any of my 3 Acuras repaired there again!

    Does not recommend this dealer
    Came in for service or repair
    Crown Acura Richmond

    Omega, we strive for 100% satisfaction, and we regret to find out that this was not the case. We work hard to provide a fantastic experience to everyone. So, it is discouraging to see that you had a negative experience. If you are still interested, I would like to further address your concerns. Please contact me at your convenience directly at 804-527-6892. Thank you. Kindest Regards, Kenneth Windsor Service Director


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  • Quotes Gone Wrong!
    April 10, 2017

    I recently got my 02 Acura oil changed at Crown Acura Richmond and they gave me a list of things that needed to be fix. I received a quote with m...

    Crown Acura Richmond

    Greetings Nicole and thank you for taking the time to write a review about your experience. We take all customers concerns very seriously and woul...


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    I recently got my 02 Acura oil changed at Crown Acura Richmond and they gave me a list of things that needed to be fix. I received a quote with my receipt on the total cost they will charge me to fix the problem. I could not believe the deal that I was receiving to get my timing belt fixed, so I made an appointment online. Today, April 10, I receive a voicemail asking if I can give the shop a call. Long story short, I call back to get everything thing in order. The gentleman tells me the price and I tell him that I received a quote and would like to use that. He states that there was a "computer issue" that gave out wrong price. He did apologize, but sorry isn't going to fix my car. The interesting part is that I received a quote to get my outer tie rod done at the same time (that price was correct, but not the timing belt's). He said that he could knock off a 100 bucks, however the price had doubled at that point. Now, I'm not going to be able to get my car fixed. I am highly disappointed with how everything has turned out. Plus on top of it all, this is the closet Acura dealership near me! To everyone who gets there vehicle fix here. make sure if you receive quotes from Crown Acura they are correct. Anyone know any good auto repair shop?

    Does not recommend this dealer
    Came in for service or repair
    Crown Acura Richmond

    Greetings Nicole and thank you for taking the time to write a review about your experience. We take all customers concerns very seriously and would like the opportunity to discuss your situation with you in greater detail. If you would, please contact me at your earliest convenience. I can be reached at 804.527.6889. Thank you Kind Regards, Tim St.Clair General Manager


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  • "Professional Service"
    March 17, 2017

    I have been very pleased with the Acura dealership in buying & having my car serviced. On March 6th my car was being serviced at Acura & also fou...


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    I have been very pleased with the Acura dealership in buying & having my car serviced. On March 6th my car was being serviced at Acura & also four tires being replaced. I had an emergency out of town & Mike Mereu went beyond his normal servicing & did everything he could do to get my tires on quickly so I could leave that evening. He is very professional & does a great job for Acura. Thanks, Mike

    Does recommend this dealer
    Came in for service or repair

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  • Poor Customer Service
    February 24, 2017

    No customer focus, horrible attitude. Employee who was just terminated unfairly explained how the GM and assistant mangers talk about customers be...


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    No customer focus, horrible attitude. Employee who was just terminated unfairly explained how the GM and assistant mangers talk about customers behind their backs. Drive to Hall Acura, they are much better.

    Does not recommend this dealer

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