Reviews
Write a reviewAmazing customer service
Was a walk in and they accommodated me the same day Dropped off the car for service and was provided door to door Uber service Called me to inform service was done and an Uber was provided to the dealership to pick up my car. Very very pleased with the service.. esp Ali who was my customer rep was outstanding
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Priya, thank you so much for letting us know you had such a great experience with Ali and our team at Don Beyer Volvo Dulles! We always aim to provide the best service and conveniences, and I'm pleased this was the case! Regards, Jon Holl, Don Beyer Volvo Cars of Dulles General Manager
Warranty service _ Volvo V60
Excellent professional service. Great facility. Convenient location. Very polite staff. Car was serviced as per manufacturer guidelines. Work was done on time and I am very happy. Thank you
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Konrad, thank you for taking the time to share this wonderful review! We love to hear we leave our customers happy! Regards, Jon Holl, Don Beyer Volvo Cars of Dulles General Manager
Excellent service
BJ Alger is wonderful! Excellent service as always. Even though I don’t own a Volvo, BJ is always there to take care of my vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Mary, so glad to hear you had a great experience with BJ Alger and Don Beyer Volvo! Thank you for your business and loyalty! Regards, Jon Holl, Don Beyer Volvo Cars of Dulles General Manager
Teacher
Efficient! The loaner car comes in handy too They courteous both on the phone and in person. You are assigned a service person so they know you
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for this great review! We are always so happy to hear our team has provided a friendly, efficient and thorough service! Regards, Jon Holl, Don Beyer Volvo Cars of Dulles General Manager
Another Stellar Service Experience with Don Beyer
Dear Don Beyer Volvo: Another stellar service experience with Don Beyer Dulles last Thursday, November 31. Service Advisor, Ali, and Team demonstrate that they value me as a customer in providing genuinely a "white glove," concierge service. Work class team! Notwithstanding my commitment to the Volvo brand and its cars, I will be buying a new Volvo in the next few weeks because of the service. I value Don Beyer service above all other factors in new car purchasing. 20 year Don Beyer Customer.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Tom, wow! 20 years we have been happy to serve you! Thank you so much for this great five-star review. We really appreciate you being a loyal customer and helping to share the word about us. We're here for you anytime. Regards, Jon Holl, Don Beyer Volvo Cars of Dulles General Manager
Excellent service.
Smooth check-in with a loaner. Excellent communication. No hassles. Pick-up was smooth and repairs and needs were clearly communicated. Work was covered by warranty where possible.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Randy, thank you for the great review. We appreciate you coming to see us and rating us five-stars! Regards, Jon Holl, Don Beyer Volvo Cars of Dulles General Manager
Work as advertised
Car in for service. Did required maintenance and found legitimate additional issues. Was informed and issues resolved. Waiting area with lots of room. Staff receptive to questions. Spent a lot of time in the XC90 front seat - most comfortable seat in the house.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We do agree - there aren't many better seats than that of the XC90! We are always happy to hear things went smooth and well for your service and that our staff was there for your needs. Thank you so much for this review, we look forward to serving you for years to come! Regards, Jon Holl, Don Beyer Volvo Cars of Dulles General Manager
Excellent service
My service experience was perfect. I dropped off my car, my loaner was ready to go. Three hours later my car was ready and looked terrific!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Catherine, we are glad you had such a wonderful experience with our service department and dealership! Thank you for this review - we look forward to serving you again in the future! Regards, Jon Holl, Don Beyer Volvo Cars of Dulles General Manager
Loved DB dealership Volvo for years But...
I had my car towed to the dealership. BJ was friendly professional and knowledgeable. I came in with one thing wrong with my car ended up paying for two things to be repaired and I was told that my tires were dry rotted and I needed a brake job on the front tires. This is my third Volvo and I am a little upset because I just had my 55,000 miles check up the first part of August I don’t understand how supposedly my tires have dry rot in that short period of time considering I haven’t driven that much because of surgery. I am considering contacting our local television station because this is not what I expect from Volvo.
- Customer service 4.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for reaching out to us about your most recent experience. We always want you to leave feeling like you got the best service possible. We understand your frustration but want to assure you that our service technicians are highly trained in order to suggest the services needed to keep your car in top condition. We do not suggest unnecessary repairs and always have your vehicle's best interest in mind. One of the most common reasons for dry rot is infrequent use, and we unfortunately can see that issue arise with cars that are not driven often enough. If you would like to call me directly to discuss our recent recommendations, I'd be happy to talk with you. Please feel free to call 703-673-1313. Regards, Todd Curling, Beyer Volvo of Dulles Service Director
First Volvo
Don Beyer Volvo made this a very positive experience. They were able to accelerate my order and I received my car sooner than expected. The whole process was very smooth.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are so happy to hear how helpful and efficient your buying experience at Don Beyer Volvo Dulles was! We always love when we can get your car in sooner - we know the wait is the hardest part! We hope you love your new car and look forward to seeing you in the future! Regards, Jon Holl, Don Beyer Volvo Cars of Dulles General Manager