Mark Christopher Chevrolet Buick GMC Cadillac

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Reviews

Average Ratings

4.7
494 lifetime reviews. Includes reviews of Mark Christopher Chevrolet Buick GMC Cadillac from DealerRater.com
  • Great Service

    I was helped in a timely manner. Everyone is professional and nice. Knowledgeable about any question I had. I am very pleased with my experience.

    Dealer Response

    Thank you for your review, Alicia! I'm happy that we could provide you with a positive experience. If you ever need anything in the future, please...


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    I was helped in a timely manner. Everyone is professional and nice. Knowledgeable about any question I had. I am very pleased with my experience.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for your review, Alicia! I'm happy that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Nevin Cordero | Internet Director | ncordero@markchristopher.com | 909.975.3955


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  • Beware..
    April 22, 2017

    Came in for a charging issue. Diagnosed as an alternator issue. Had an extended warranty purchased from North County Cadillac with the purchase of...


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    Came in for a charging issue. Diagnosed as an alternator issue. Had an extended warranty purchased from North County Cadillac with the purchase of my CTS-V. Instead of just replacing the alternator, service tech identified replacement cold air intake and claimed car was modified to warranty company who refused the claim and cancelled the warranty, despite identifying the intake had nothing to do with the failed alternator, and unrelated to the problem.

    Does not recommend this dealer
    Came in for service or repair

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  • Deandre Smartt = Best Car Salesperson!
    April 22, 2017

    Deandre Smartt is an excellent sales consultant and Mark Christopher Auto Center is lucky to have him. He was very patient and answered all of our...

    Mark Christopher Auto Center

    Thank you for taking the time to share your thoughts with us, Danielle. We are dedicated to our customers and it is important we do everything in ...


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    Deandre Smartt is an excellent sales consultant and Mark Christopher Auto Center is lucky to have him. He was very patient and answered all of our questions. We were looking for a car several months ago but never decided what we actually wanted to get. We started at Mark Christopher (MC) then after a while ended up going back to MC because of Deandre. I always thought it stressful to buy a car and deal with salespeople. However, Deandre made the entire process smooth, quick, painless and he got us a great deal. He went above and beyond to make sure we were satisfied with our purchase. We love our new car and really appreciate the quality customer service we received.

    Does recommend this dealer
    Mark Christopher Auto Center

    Thank you for taking the time to share your thoughts with us, Danielle. We are dedicated to our customers and it is important we do everything in our power to ensure they drive away happy customers! It does not surprise us that Deandre went above and beyond for you; it is just an example of why he is such a great asset to our team. We will make sure they hear of your kind words. All of us at Mark Christopher Auto Center await your return. Please let us know how we may be able to help next! Sincerely, Mike Cagey, General Manager, mcagey@markchristopher.com, 909-390-2900


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  • Bait and switch Experience
    April 21, 2017

    It took a week to negotiate a deal for a Sierra 2500HD. The sales person and his manager gave us a price, confirmed the details of the offer. We w...


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    It took a week to negotiate a deal for a Sierra 2500HD. The sales person and his manager gave us a price, confirmed the details of the offer. We were pre qualified, negotiated the terms, and when we arrived at the dealership to pick up the car, we were told we had the price that we wanted but the cover we requested and confirmed that was part of the deal would be an extra 1700. On top of it, Emmett would only say 'opps sorry.' He told us if he had been involved sooner, he would not have committed to the deal? The whole experience was a bait and switch. The sales person (while very nice), & the sales manager had no experience in negotiating a deal and therefore messed up- and instead of recognizing this mistake, and making amends with their miscommunication - we decided to walk away. This whole experience with this dealership should be a HUGE watch out for all consumers. They also told us because we were from Orange County they would not make any money on the service since we would not bring our vehicle over an hour away. If you are in the market for a car, I would stay clear of doing any business with them.

    Does not recommend this dealer

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  • Bait and Switch
    April 21, 2017

    t took a week to negotiate a deal for a Sierra 2500HD. The sales person and his manager gave us a price, confirmed the details of the offer. We we...


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    t took a week to negotiate a deal for a Sierra 2500HD. The sales person and his manager gave us a price, confirmed the details of the offer. We were pre qualified, negotiated the terms, and when we arrived at the dealership to pick up the car, we were told we had the price that we wanted but the cover we requested and confirmed that was part of the deal would be an extra 1700. On top of it, Emmett would only say 'opps sorry.' He told us if he had been involved sooner, he would not have committed to the deal? The whole experience was a bait and switch. The sales person (while very nice), & the sales manager had no experience in negotiating a deal and therefore messed up- and instead of recognizing this mistake, and making amends with their miscommunication - we decided to walk away. This whole experience with this dealership should be a HUGE watch out for all consumers. They also told us because we were from Orange County they would not make any money on the service since we would not bring our vehicle over an hour away. If you are in the market for a car, I would stay clear of doing any business with them.

    Does not recommend this dealer

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  • Bait and Switch

    t took a week to negotiate a deal for a Sierra 2500HD. The sales person and his manager gave us a price, confirmed the details of the offer. We we...

    Dealer Response

    I'm disappointed to learn your recent visit has left you so dissatisfied. I can assure you this does not align with the high standards for excelle...


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    t took a week to negotiate a deal for a Sierra 2500HD. The sales person and his manager gave us a price, confirmed the details of the offer. We were pre qualified, negotiated the terms, and when we arrived at the dealership to pick up the car, we were told we had the price that we wanted but the cover we requested and confirmed that was part of the deal would be an extra 1700. On top of it, Emmett would only say 'opps sorry.' He told us if he had been involved sooner, he would not have committed to the deal? The whole experience was a bait and switch. The sales person (while very nice), & the sales manager had no experience in negotiating a deal and therefore messed up- and instead of recognizing this mistake, and making amends with their miscommunication - we decided to walk away. This whole experience with this dealership should be a HUGE watch out for all consumers. They also told us because we were from Orange County they would not make any money on the service since we would not bring our vehicle over an hour away. If you are in the market for a car, I would stay clear of doing any business with them.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    I'm disappointed to learn your recent visit has left you so dissatisfied. I can assure you this does not align with the high standards for excellence that we have set for each and every member of our team here. If you would like to discuss this matter in further detail and work towards reaching a satisfactory resolution, please feel free to contact us directly at any time. Thank you for taking the time to share this with us and we hope to hear from you. Sincerely, Mike Cagey, General Manager, mcagey@markchristopher.com, 909-390-2900


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  • Practices BAIT and SWITCH and LIES to their customers!
    April 13, 2017

    Mark Christopher Chevy practices Bait and Switch Advertising. We came in to check out two Chevy Sparks KL8CB6SA9HC786772 and KL8CB6SA0HC797031 whi...


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    Mark Christopher Chevy practices Bait and Switch Advertising. We came in to check out two Chevy Sparks KL8CB6SA9HC786772 and KL8CB6SA0HC797031 which were advertised $10,995. After the salesman Gerald Waters entered both into the computer, and was gone for 30 minutes to find it, he came back with a black car, and told us the Red Spark, KL8CB6SA0HC797031, had a huge dent in it, and that he couldn't sell it. He also told us he couldn't find the Kalamata Spark, KL8CB6SA9HC786772, and that he would give us the deal on the black car. We really didn't want the black car, but reluctantly agreed to purchase it. After taking it for a test drive, and wasting a couple of hours, we were led to financing to complete the purchase. While we were waiting, I went for a walk, found the Red Spark, KL8CB6SA0HC797031, and it wasn't dented. Gerald Waters LIED to us that the Red Chevy Spark that we wanted to purchase had a HUGE DENT in it because he didn't want to sell it to us. When we told Gerald Waters about it, he went and got the manager, who then told us the Red Spark had a mechanical problem, that they wouldn't be selling it to us, and that it would be returned to the manufacturer. He also told us the Kalamata was already sold. I went back the next day and test drove the Red Spark, and the Kalamata Spark was still on their lot. The Red Spark drove great, and there were zero DENTS. When the Saleswoman asked me to come inside so she could get me a deal on the car, I told her I already had a deal on the car, and pulled out their advertisement for $10,995. She went in to see the manager, came back out and informed us we would not be getting that deal because both vehicles were listed by mistake in the advertisement. I told her I would be reporting them to the BBB for Bait and Switch advertising, she went back in to see her manager, came out and gave us the deal. They are being dishonest with their customers, advertising cars for sale that they have no intention of selling at the advertised price. They lie to the customers about the condition of the cars that are listed in their advertisement, so they won't have to sell them. They are in the practice of Bait and Switch Advertising which is illegal.

    Does not recommend this dealer

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  • poor customer service

    I want to do dealer and I had to go look for salesman. There was an older man being very rude and very terrible customer service.

    Dealer Response

    Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please...


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    I want to do dealer and I had to go look for salesman. There was an older man being very rude and very terrible customer service.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact 909.975.3932 at your convenience. Sincerely, Jeff Rizzi | rizzi@markchristopher.com | 909.975.3932


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  • Black Cadillac for a young couple
    February 26, 2017

    Mike was a pretty awesome dude he was very patient with us on the purchase. He was also flexible with the payments for the purchase. This is my b...

    Mark Christopher Auto Center

    Thank you for the fantastic feedback! It is great to know that Mike and the rest of our team were able to provide you and your boyfriend with a pl...


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    Mike was a pretty awesome dude he was very patient with us on the purchase. He was also flexible with the payments for the purchase. This is my boyfriends dream car so just knowing that he could purchase this was awesome.

    Does recommend this dealer
    Mark Christopher Auto Center

    Thank you for the fantastic feedback! It is great to know that Mike and the rest of our team were able to provide you and your boyfriend with a pleasant car buying experience. I hope you enjoy your new car and we look forward to seeing you again whether for routine service or another purchase. Happy driving! Sincerely, Mike Cagey, General Manager, mcagey@markchristopher.com, 909-390-2900


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  • Great overall experience, would recommend to family!
    January 11, 2017

    My wife and I visited several dealerships prior to visiting Mark Christopher and were turned off by either high pressure sales or lack of follow t...

    Mark Christopher Auto Center

    What an enjoyable review to read, Devon!¿¿It is reassuring to know Gerald provided you with a stress-free and great shopping experience. Mark Chri...


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    My wife and I visited several dealerships prior to visiting Mark Christopher and were turned off by either high pressure sales or lack of follow through. I contacted Mr. Gerald Waters via an on line chat to confirm a specific vehicle, Certified GMC Yukon Denali in stock. We arrived at Mark Christopher, late in the evening and as we exited our vehicle Mr. Waters greeted us, in the rain with a handshake and a smile. He immediately brought the Yukon over to us for a test drive. Mr. Waters was very knowledgeable and answered "all" of my wife's questions (ie. Bluetooth connectivity, airbags, lane departure warnings, etc). The negotiations for the trade-in and purchase vehicle was very low stress and professional. At the end of the paperwork, Mr. Waters took the time to assist us in setting up the GMC app on our smartphones. I would recommend anybody to contact Mr. Waters for an honest, low stress and smooth transaction.

    Does recommend this dealer
    Mark Christopher Auto Center

    What an enjoyable review to read, Devon!¿¿It is reassuring to know Gerald provided you with a stress-free and great shopping experience. Mark Christopher Auto Center¿¿¿s primary concern is delivering flawless customer service; that means giving each of our guests the time and attention they deserve. I¿¿¿m happy to hear you left our dealership feeling confident about your purchase. Don¿¿¿t hesitate to call or stop in should you have any additional questions or concerns. Best, Mike Cagey, General Manager, mcagey@markchristopher.com, 909-390-2900


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