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Reviews

Average Ratings

4.2
Average based on 24 reviews.
  • I would recommend Alexandria Hyundai to everyone

    We have just become a 2-Sonata family, in large part because of the highly professional and personable care and attention given to us by the owner...


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    We have just become a 2-Sonata family, in large part because of the highly professional and personable care and attention given to us by the owner and sales and financial staff at Alexandria Hyundai. I would highly recommend this dealership to anyone looking for a fabulous vehicle, with excellent safety ratings. I particularly dislike pressure tactics when I am buying anything, especially an expensive, important item such as a new car. I had my previous vehicle for 19 years and investigated cars and dealerships carefully before making my decision. We have genuinely loved our buying and follow-up experiences with Alexandria Hyundai and would not hesitate to recommend them to anyone.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • service department

    Wach out service department don't trust them at all Alexanderia hyundai service users all ways get second thought before your making decisions


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    Wach out service department don't trust them at all Alexanderia hyundai service users all ways get second thought before your making decisions

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • So outstanding we bought two 2016 Sonatas

    Alexandria Hyundai is an exceptional auto dealership. There is a high level of personal attention to making the process of buying a new car a good...


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    Alexandria Hyundai is an exceptional auto dealership. There is a high level of personal attention to making the process of buying a new car a good memory, an experience that results in repeat business and referrals. I bought my first Hyundai - a 2016 Sonata Limited - and it was seamless throughout. Regardless of manufacturer, the entire new car and truck industry has undergone major changes - it's all about selling greater numbers of vehicles. As a result, I found some dealers who were high pressure, who pestered me with phone calls and too many promotional emails. Alexandria Hyundai is locally owned and run by a team of professionals who are accountable to their customers, first and foremost. In case you are interested, I had previously driven Volvo S-80 but the new Hyundai Sonata Limited surpasses the Volvo in my opinion. I highly recommend Alexandria Hyundai.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Will Never Go Back

    Experience 1: I brought the car in for a standard oil change. Everything went great, but when i came to pick up the car there were several noticea...


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    Experience 1: I brought the car in for a standard oil change. Everything went great, but when i came to pick up the car there were several noticeable dents and scratches in the driver's door. I pointed this out to the service manager Gerald and he said he would need to go back and review the security footage to confirm they caused these scratches (without question they did). Well apparently their security cameras weren't functioning or aren't configured properly because he said he wasn't able to see my car at all, which was left in their "care" for the entire day. They finally agreed to fix the damage, but it took them 3 days, and they refused to admit it was their fault. I also had to continuously follow up with THEM, and they either never returned my calls or it took them hours to do so. Experience 2: I received a recall notice regarding my car, and it was due for another standard round of service, including a tire rotation, so I brought it in, because I believe in second chances and theyre very close to where I live. When I spoke to the service "advisor" I told him there might be a small leak in one of the tires. When I picked up the car they informed me that there was no issue with the tire. I was skeptical of this and told him that about every 2 weeks the pressure gets low in just that one tire so there must be an issue. Well 2 weeks later the low pressure light came on and I checked the tires, and it was the SAME EXACT TIRE that was low. So I called that night and scheduled an appointment for the next day. I dropped the car at 8 am that morning, and informed them of the issue. The service advisor that morning told me their was a recall notice for the car as well. I said that should have been taken care of when I was here 2 weeks ago (apparently they dont keep records of the services they perform on site). Regardless, After dropping the car at 8 am I waited until around 3:15 pm to call and check on the status so I could arrange my plans for the evening. Well at 3:15 I was told that someone would have to check on the status and call me back. An hour later still no word from them so I called back. I waited on hold for 10 minutes and nobody came back on the line. I called back. Again, waited on hold for 10 minutes until somebody came on the line and said they would check on it. At 4:45 I was told that the car was first being brought in to the shop to be looked at. Close to 6 pm I got a call that they did in fact find a puncture in the problem tire and that it would need to be replaced. They also recommended replacing the other 3 tires as well. Keep in mind that the car was brought in 2 weeks prior and whoever checked out the car with their "multipoint inspection" found no reason to replace or fix ANY of the tires. I told them that the punctured tire should be covered under the extra warranty I purchased (which it is). They called THEIR warranty company, because apparently each dealership uses a different company, and I bought the car somewhere else. When the service "advisor" said I didnt have a warranty with the company they use he said he would have to look into it and get back to me. At 7:15 pm I finally got a call back saying the tire was going to be replaced and covered. At 7:50 pm I finally get a call saying the tire had been replaced and the car is ready for pickup. The "advisor" also told me that they were going to do me a favor and allow the car to be released to me that night even though the warranty company had not yet sent the payment to them (under the warranty there is no out-of-pocket charge), so not sure why it should have been my problem. Finally after having to take a cab out to the dealership, I was able to pick up my car. I checked the tires using the penny method, and not a single tire seemed to need to be replaced. In total, it took them 12.5 hours, to fix a tire they initially said was fine.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Great 1st 2nd and 3rd impression!!

    My first visit to Alexandria Hyundai (December? 2014) left a great impression on me even though I was still in the extensive process of researchin...


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    My first visit to Alexandria Hyundai (December? 2014) left a great impression on me even though I was still in the extensive process of researching vehicles that would suit my needs. There was no pressure, just friendly people. After two months of visits to other dealerships I returned to Alexandria Hyundai, this time to test drive 3 different models. I was once again warmly greeted and once again, there was no pressure, just friendly talk and a willingness to listen. Mike was great about providing the 3 vehicles I wanted to test-drive, and when I narrowed it down to my final choice, he was very patient about going over the options and the model I wanted. There happened to be a model with features close enough to what I wanted on the lot, the price was very reasonable, and I drove off, a very happy purchaser, the very next day! I had the pleasure of meeting Kevin and Danny, and I admired Jeff's acumen and friendly businesslike manner. All through the process of researching, test driving and then buying my Hyundai at Alexandria Hyundai, I was made to feel like a welcomed guest. I am very happy with my new Hyundai!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Exceptional Buying Process and Service

    I live in NJ and bought my Hyundai Santa Fe over the phone. I did a lot of shopping around for this vehicle and talked to about 10 dealerships in ...


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    I live in NJ and bought my Hyundai Santa Fe over the phone. I did a lot of shopping around for this vehicle and talked to about 10 dealerships in NJ, NY, PA, and VA because the exact vehicle I wanted was in short supply. I would absolutely recommend Alexandria Hyundai. They delivered exceptional personalized service, a smooth, honest and easy buying process, and the best price. The salesman, Joon Bae, drove my vehicle to NJ from Virginia on his day off and spent a few hours walking me through the vehicle. It doesn't get any better than that! Joon is the best!!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Maintenance scheduling and management

    This review is for the service department particularly their scheduling and execution of the schedule. I scheduled an appointment (9:45 AM) on the...


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    This review is for the service department particularly their scheduling and execution of the schedule. I scheduled an appointment (9:45 AM) on their website and dropped my car off an hour and a half before the scheduled time (8:15 AM). I showed up 8 hours later (4:15 PM) and the car hadn't even entered the shop yet. I was told since it was "technically" a drop off they could fit it into their schedule as they saw fit. I took my car and left without getting it serviced as I needed it to get home and use next day. I never expected to be treated like this as I had previously always had good experiences (I currently own 2 Hyundais). I did not even receive a phone call from anyone in the service department to tell me that they were running extremely late. even though they new my pick-up time and had it recorded. Terrible customer service, poor management of their schedule, did not honor their website scheduling process, not aware of their shortfalls and weak decision-making! It seems it was more important to get as many cars for repair on their docket for the day and hope the number of customers who were dissatisfied and received poor service was small.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Top Quality Experience

    I've been a customer of this dealership for years. The service department is the best. It's a good feeling when you have total trust especially of...


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    I've been a customer of this dealership for years. The service department is the best. It's a good feeling when you have total trust especially of a service department. Plus reasonable prices. This week I went to trade in my Elantra Touring for a new Elantra GT. And, as in the past, the experience was superb: easy, great deal, great financing. Kudos to Navid in sales, to Kevin (you run an awesome deal dealership), and to Jeff in financing.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Really Great Experience

    I was looking for a new Hyundai Velociter and found one at Alexandria Hyundai. I especially chose the dealership after reading the stellar on-line...


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    I was looking for a new Hyundai Velociter and found one at Alexandria Hyundai. I especially chose the dealership after reading the stellar on-line reviews. I wasn't disappointed. Ken Hong did a great job making the experience of purchasing a car really great. I paid the price that I wanted to pay, and he took the time to explain the entire car's operation to me. The "dreaded" trip to the finance office was a breeze. The finance manager is a consummate professional who knows his job, and he makes the entire experience quick and completely painless. I was out of the dealership and into my new car in less than an hour. My husband, who HATES car-buying, was so impressed that he turned right around and traded in his car for an Elantra GT!

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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  • Great Experience

    I found a used Sonata on Cars.com and came by the dealership to take a look at the in stock inventory. Met with Mike and went through options and ...


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    I found a used Sonata on Cars.com and came by the dealership to take a look at the in stock inventory. Met with Mike and went through options and he was very knowledgable about the vehicles and offered many options in my price range. I took a test drive and enjoyed my experience at the dealership from the onset. I was not able to sign and drive on the day I went due to my schedule but mike was able to come in on Sunday, which was his day off, in order to set me up with the options we talked about the day before. Mike was extremely patient with me as I juggled a tough schedule. I did not feel pressured and had every question I asked answered with confidence. Bought a certified pre-owned Sonata and the paperwork process was not as arduous I have had in the past and Jeff, the finance contact, was really great to work with and again explained everything in detail. At the end of the day I had a great experience and felt comfortable both my purchase. This is a dealership I would recommend!

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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