Reviews

Average Ratings

4.0
14 lifetime reviews.
  • A+ buying experience.

    I was not looking forward to buying a new car. Tony Wallace and Jake Sweeney made the buying process painless. Before I buy another car I will con...

    Dealer Response

    We at Jake Sweeney Mazda West would like to thank you for your business and the positive review of our company. Your feedback is vital to our deal...


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    I was not looking forward to buying a new car. Tony Wallace and Jake Sweeney made the buying process painless. Before I buy another car I will contact Tony Wallace of Jake Sweeney Mazda first.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We at Jake Sweeney Mazda West would like to thank you for your business and the positive review of our company. Your feedback is vital to our dealership. It really does make a difference when we receive positive feedback online. We look to working with you in the future. Thanks again and have a great day.


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  • Worse new car purchase in35 years

    My wife and I have been buying cars every two years for the past thirty five years and this was by far thr worst experience ever. Salesman was un...

    Dealer Response

    Jake Sweeney Mazda West appreciates your business. We want all of our customers to be happy when they leave the dealership. Any issues that need t...


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    My wife and I have been buying cars every two years for the past thirty five years and this was by far thr worst experience ever. Salesman was unreliable and untrustworthy.

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    2 people out of 3 found this review helpful. Did you?
    Dealer Response

    Jake Sweeney Mazda West appreciates your business. We want all of our customers to be happy when they leave the dealership. Any issues that need to be resolved can be directed to Travis Detjen at 513-699-4900 or email.com tdetjen@jakesweeney.com. Thank you for contacting us about your concerns.


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  • Best Dealership in Cincinnati

    This is by far the BEST dealership in the Cincinnati area. Their customer service is way above standard compared to others in the tri-state. I had...

    Dealer Response

    Dear Ms. Rosen, thank you for your feedback. It is our goal at Jake Sweeney Mazda West to always make our customers happy at each and every point ...


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    This is by far the BEST dealership in the Cincinnati area. Their customer service is way above standard compared to others in the tri-state. I had a wonderful experience with the sales staff and I never felt pressured. I felt that everyone there really cared about it being my decision and wanted to help me make the best choice. I had lots of questions, and they were more than happy to answer each of them. I had the opportunity to speak with management about my wonderful experience and I have to say that the management staff is just as friendly and helpful. They really wanted to earn my business, and I'm proud to say that I'm loving my new CX-5.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Dear Ms. Rosen, thank you for your feedback. It is our goal at Jake Sweeney Mazda West to always make our customers happy at each and every point during the sales process. We take all of our ratings very serious and are grateful for both your business and the review of store. Thank you again for your time and we are looking forward to working with you in the future.


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  • Amazing customer service

    I have purchased 3 vehicles from Jake Sweeney Mazda West each time was a smooth seamless process with friendly sales and management staff. I found...

    Dealer Response

    We at Jake Sweeney Mazda West would like to thank you for your business and the positive review of our company. Your feedback is vital to our deal...


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    I have purchased 3 vehicles from Jake Sweeney Mazda West each time was a smooth seamless process with friendly sales and management staff. I found that when going to other dealerships the sales staff was pushy and looked down on me for being a women. Never once did I feel this way at Jake Sweeney Mazda West. I know that any time I am in the market for a new car I wont hesitate to pop in and I will get amazing service. if you are in the market for a new car I recommend this dealership over any others.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    We at Jake Sweeney Mazda West would like to thank you for your business and the positive review of our company. Your feedback is vital to our dealership. It really does make a difference when we receive positive feedback online. We look to working with you in the future. Thanks again and have a great day.


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  • Request David Valines!

    This is the second vehicle we have purchased through Jeff Sweeney Mazda, one used, one new. David Valines was the rep. we worked with both times. ...

    Dealer Response

    Mr. Smith, thank you for your feedback. It is our goal at Jake Sweeney Mazda to always make our customers happy at each and every point during the...


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    This is the second vehicle we have purchased through Jeff Sweeney Mazda, one used, one new. David Valines was the rep. we worked with both times. He made both experiences enjoyable. He is very knowledgeable and has excellent customer service skills. All employees we have worked with at Jeff Sweeney have provided the same high quality of customer service. I would recommend purchasing a vehicle from here and would specifically ask to work with Dave Valines.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Mr. Smith, thank you for your feedback. It is our goal at Jake Sweeney Mazda to always make our customers happy at each and every point during the sales process. We take all of our ratings very serious and are taking action to correct the problem. Thank you again for your time.


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  • Great buying experience.

    Nice and honest people. This is my 2nd used car I purchased through them. Thanks!

    Dealer Response

    We at Jake Sweeney Mazda West would like to thank you for your business and the positive review of our company. Your feedback is vital to our deal...


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    Nice and honest people. This is my 2nd used car I purchased through them. Thanks!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We at Jake Sweeney Mazda West would like to thank you for your business and the positive review of our company. Your feedback is vital to our dealership. It really does make a difference when we receive positive feedback online. We look to working with you in the future. Thanks again and have a great day.


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  • Great experience!

    I went into the dealership not very hopeful. I've been turned down other places and thought I would have to go to a buy here pay here place. Kimbe...

    Dealer Response

    We at Jake Sweeney Mazda West would like to thank you for your business and the positive review of our company. Your feedback is vital to our deal...


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    I went into the dealership not very hopeful. I've been turned down other places and thought I would have to go to a buy here pay here place. Kimberly was wonderful!! She kept me informed thru the whole process and then pulled up a car that I never would have thought I could own!! I love my new Mitsubishi!!! I will definitely come back to Kimberly in 2 years!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We at Jake Sweeney Mazda West would like to thank you for your business and the positive review of our company. Your feedback is vital to our dealership. It really does make a difference when we receive positive feedback online. We look to working with you in the future. Thanks again and have a great day.


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  • Somewhat confusing

    I was interested in possibly purchasing a car here after seeing the tv ads for 99 dollars down. What they don't tell you in the ad is that your cr...

    Dealer Response

    Jake Sweeney Mazda West appreciates your business. We want all of our customers to be happy when they leave the dealership. Any issues that need t...


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    I was interested in possibly purchasing a car here after seeing the tv ads for 99 dollars down. What they don't tell you in the ad is that your credit has to be impeccable and the loan itself is short term. This according to one of their salesman I spoke to! I had seen a few cars I may have been interested in that were withing a price range I had in mind! There was a green VW Beetle that according to the Carfax report had no damage on it! but unless they had one in hiding, the only green beetle I saw have a few dents in it and was missing a light cover on it! The salesman I spoke to was nice enough but I wish their ad were clearer so I didn't have to waste both my and the salesmans time!

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Jake Sweeney Mazda West appreciates your business. We want all of our customers to be happy when they leave the dealership. Any issues that need to be resolved can be directed to Travis Detjen at tdetjen@jakesweeney.com. Thank you for contacting us about your concerns.


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  • New Acura

    I was treated with respect, got a very fair price, quick service and a great finance rate. Luke and Noah did a great job in getting me the car I w...

    Dealer Response

    We at Jake Sweeney Mazda West would like to thank you for your business and the positive review of our company. Your feedback is vital to our deal...


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    I was treated with respect, got a very fair price, quick service and a great finance rate. Luke and Noah did a great job in getting me the car I wanted. This is my 2nd car purchase from the Sweeney’s the 1st was 2004 and the lasted me 10 years with only minor problems. I would recommend buying your next car from the Sweeney’s they treat you like family. Thanks a lot Noah.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We at Jake Sweeney Mazda West would like to thank you for your business and the positive review of our company. Your feedback is vital to our dealership. It really does make a difference when we receive positive feedback online. We look to working with you in the future. Thanks again and have a great day.


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  • Lazy, inefficient, slow... liars

    Buying process was easy, as it is anytime you know what car you want. In and out. However, when I went back 4 days later to pick my car up none of...

    Dealer Response

    Jake Sweeney Mazda West appreciates your business. We want all of our customers to be happy when they leave the dealership. Any issues that need t...


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    Buying process was easy, as it is anytime you know what car you want. In and out. However, when I went back 4 days later to pick my car up none of the repairs were done and it was still just as dirty as it was when I test drove it. When I went back the next day all they had done was cleaned it and filled it up. Its now been nearly a month since the car was purchased and I still don't even have an appointment to have the repairs done. It needs one little piece they had to order and they claim it still isn't in yet. Mostly because I think they ordered it just yesterday after my 4th email and 2nd call. Don't do business with them unless you want your overall car buying experience to take triple the time it should. Do yourself a favor and find the same car at a dealership down the road.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Jake Sweeney Mazda West appreciates your business. We want all of our customers to be happy when they leave the dealership. Any issues that need to be resolved can be directed to Travis Detjen at tdetjen@jakesweeney.com. Thank you for contacting us about your concerns.


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