Reviews
This time I went there for a recall installation of the
This time I went there for a recall installation of the air bag sensor. I got a nice loaner because the installation takes a few hours. Nice to know that they also checked other things about the car and told me everything was green. On the following day, I picked up my car with a wonderful surprise, it was clean with a full tank of gas!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Charles, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
Wife came home pissed .
Wife came home pissed . She gave Tyler the service rep her cell number . Never called her . She was sitting there 2. 1/2 hours longer after car was finished ... he call my phone instead of hers and I was out on business trip. Bad bad business service representative. We will ask for someone different my service .
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- Overall experience 1.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We sincerely apologize for the oversight in phone numbers listed. Our service management team will be reaching out to review this with you and would like to make things right moving forward. Rick Chase, service director, rchase@group1auto.com 978-739-8619 or Brendan Deangelis bdeangelis@group1auto.com 798-739-8611 will be reaching out to you. Thank you. Willy Moy General Manager
Excellent service.
Excellent service. Very thorough. Customer assistance is outstanding. my service agent dennis Pellegrino was very excellent. Everything explained perfectly. This was my last certified visit and the service man found a problem with a bearing that could?ve caused me thousands of dollars in the future. I am grateful it was done completely free by the excellent #Warranty that Lexus gives.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Robert, thank you for your kind review; we are happy to pass along your comments to Dennis here at Ira Lexus! Please let us know if there is anything else we can do for you; we are more than happy to help!
Fine experience overall, would have appreciated being
Fine experience overall, would have appreciated being told about the tires in advance of sale and the fact that the car did not come with a CD player. Really fine staff and facility.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Lee, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
The whole experience was professional, friendly, and
The whole experience was professional, friendly, and seamless. The service dept is on top of things. Zero hassle. A pleasure to deal with. Zero reservations about recommending.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Ryan, thank you for taking the time to let us know how we did. We hope you have a great day!
Excellent service from an excellent staff True
Excellent service from an excellent staff True professionals who care Mark is great to work with
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy Mark could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Jennifer Parry is phenomenal to work with.
Jennifer Parry is phenomenal to work with. She went out of her way to make everything go smoothly. This app says I need at least 25 words, so the rest is filler.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, thank you for your kind review; we are happy to pass along your comments to Jennifer here at Ira Lexus! Please let us know if there is anything else we can do for you; we are more than happy to help!
Mr. Cunningham was wonderful to work with. Superior
Mr. Cunningham was wonderful to work with. Superior service by him and Brendan (the service manager) Danvers never disappoints. They always go the extra mile for their customers. Highly recommend!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Suzanne, we're happy you found our staff to be so supportive during your experience here at Ira Lexus. Please let us know if there is anything else we can do for you; we are more than happy to help!
Jennifer is wonderful!
Jennifer is wonderful! She?s very helpful and super friendly! The waiting area is very comfortable. Everyone is very nice! It?s great that you you vacuum and wash my car!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Deborah, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Excellent service professional service writer.
Excellent service professional service writer. My visit was an easy first 5000 mile check up, but they did a good job Washing the car and cleaning the interior for free
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!