Ira Lexus of Danvers

The wait was just too long, 2 hrs for factory recommended service? (Basic 5k miles) No kids play area, this is notable.

I would like to extend my sincere thanks to Richard Cumminrham for the excellent care and maintenance of my Lexus. He was not only highly professional, but also extremely dedicated and attentive to every detail.

A Friday at 11 (close to lunch) will not be my choice appointment again. For a 5,000 mile checkup, we waited over 1-1/2 hrs and then we were told another 20-25 mins for a wash. I walked outside, saw our washed car sitting there, ready to go. Customer service not up to par for a big dealer like Ira. Disappointed.

Great service as always, Jennifer is a pleasure to work with. Would highly recommend IRA Lexus.

Needed an oil change, tires and sticker. As always, the service was excellent. Tyler was great to work with and very responsive. Car was ready when he said.

Scott did an amazing job walking me through the purchase process 10/10. I am very happy with my purchase and the free coffee in the lobby.

Scheduling the appointment online was not easy as I needed a loaner car. Called some remote call center three times to get things set up correctly. NO ONE in the call center seems to know anything but the script on their screens. At the dealership, the car inspection was quick, video summary and phone call came pretty quickly in around 2 hours. Tyler Costa (service manager) was friendly, prompt, polite. The work was completed on time. It was expensive, but I do trust the dealership to have qualified mechanics to do the job right. I have gone to IRA Lexus for about 20 years now. They are super reliable. I have almost enjoyed making them rich. The new call center is a joke.

Mark was great. Services were on time and at price provided in advance. Car was clean when delivered after service Highly recommend this company for services.

I brought my car in for a scheduled maintenance. The service was prompt and efficient and the staff was polite and helpful. My car was returned to me clean and in perfect condition. .

Best service, I was very happy and your staff was so helpful. See you again for my service. Thank you! Your facilities are also great, coffee?