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Reviews

Average Ratings

4.0
258 lifetime reviews. Includes reviews of Greenbrier Dodge RAM from DealerRater.com
  • Ram Truck

    I have purchased four truck from this dealer. I keep coming back because they are good to deal with. I have always had great service. Just ordered...


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    I have purchased four truck from this dealer. I keep coming back because they are good to deal with. I have always had great service. Just ordered a new 2014 RAM......

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Birthday Gift
    May 23, 2017

    Deryan and Ryan went fair and above with helping me transition into my new car. They made sure that the car I brought fit my needs. I road away ...


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    Deryan and Ryan went fair and above with helping me transition into my new car. They made sure that the car I brought fit my needs. I road away in style with my lime green 2017. The car was within budget and the service that these two guys provide me was outstanding and 2nd to none. If you're in the market for a new Dodge check out Greenbrier Dodge of Chesapeake ask for Deryan...Tell him Cabaza sent you.

    Does recommend this dealer

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  • Service
    April 1, 2017

    From out of town when I noticed the engine light on. Went to the service department where they read the code, nothing criticial. They cleared the...

    Greenbrier Dodge of Chesapeake

    We are delighted to hear you had a great experience at Greenbrier Dodge. Alexis would like to thank you for your service and Jan is happy she coul...


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    From out of town when I noticed the engine light on. Went to the service department where they read the code, nothing criticial. They cleared the codes for me and sent me on my way. Friendly, courteous, efficient and reliable. I will definitely go back to this dealer if I have problems while visiting my daughter. My vehicle is a 2016 Ram 1500 Ecodiesel.

    Does recommend this dealer
    Came in for service or repair
    Greenbrier Dodge of Chesapeake

    We are delighted to hear you had a great experience at Greenbrier Dodge. Alexis would like to thank you for your service and Jan is happy she could help as well. Bill would personally like you to know he appreciates your kind words and if you are ever in town again we would be happy to be your vacation service dealership for the day. If you ever have any question or concerns please don't hesitate to give us a call (757-420-2800). Thank you for choosing Greenbrier Dodge and next time you are in town please stop by and say hello.


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  • Shoping

    Only want you to finance _ were you cant afford it.


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    Only want you to finance _ were you cant afford it.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Do Not Go Here! What a disgrace to all dealerships!
    March 2, 2017

    "Absolutely The Worst Service " 9-24-2016 My appointment was at 9:30. I left shortly after 4pm when my aunt came to pick me up. A waist of time...


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    "Absolutely The Worst Service " 9-24-2016 My appointment was at 9:30. I left shortly after 4pm when my aunt came to pick me up. A waist of time and money. MY RATING = 0 The service area is not knowledgeable, lack communication but I have to say Ed the sales manager was the worst. 3 times there in one day for the same problem 3rd time being when I had to be towed back from the side of the highway 2-3 miles from dealership. Car still isn't fixed the 3rd time. No offer of a loaner car or payment for a rental I spent over 7 hours there for a simple everyday repair battery or alternator it's not rocket science. Then Ed has the nerve to ask me if I want to buy a new car. Are you kidding me.. I just spent 30 minutes in a dangerous situation on the side of a highway because of your service dept but not according to Ed though that was my fault let me tell you I grew up with 4 brothers and I know more than Bill knows your so called certified mechanic. Any mechanic worth his salt knows if it's a bad battery or alternator. I had my car towed to real professionals that will get it right and won't have me out in harms way stranded on the side of the highway. I will never recommend this dealership to anyone. There is definitely something shady about this dealership. What a shameless place. Customer Service Quality of Work Friendliness Pricing Overall Experience I Recommend This Dealer: No Employees dealt with Ed Donaher

    Does not recommend this dealer
    Came in for service or repair

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  • STAY AWAY! Terrible experience

    Terrible experience! Please AVOID AT ALL COSTS! Sales team not interested in what meets your needs, only want to sell you the most expensive car t...


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    Terrible experience! Please AVOID AT ALL COSTS! Sales team not interested in what meets your needs, only want to sell you the most expensive car they think you can afford. Since I've left the lot I was pestered non-stop by both call/email. On one occasion I was called 7 times back-to-back before having to block that number. They then called me multiple times from a different number which I had to block as well. The emails continue to this day after requesting to be removed from their list more than 3 tim s in writing. These guys are a joke and represent everything one wants to avoid when buying a car. DONT STEP FOOT on the lot unless you want to be pestered by desperate salesman and managers until you can't take it any longer. Will never step foot on this lot again.

    Does not recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Old truck had great service
    December 27, 2016

    I own a 2002 Dodge Dakota that I bought from a used car dealer on Little Creek Road 3 years ago. A little rough, but far better than the ones tha...


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    I own a 2002 Dodge Dakota that I bought from a used car dealer on Little Creek Road 3 years ago. A little rough, but far better than the ones that come from the northern states where winter salt / chemical treatments just eat up a vehicle. Got a used car inspection first at Greenbrier Dodge before making my decision, which didn't scare me off. Bought it and for several months no problems. But I had some random issues that started showing up that I nor a few other service centers could isolate. Turned out to be a slight head gasket leak that took well over 500 miles for a misfire to appear and any coolant loss to be measurable. But the truck always ran fine and those symptoms were so rare and random. 3 out of 4 shops could find nothing wrong and the one that got it right had initially found nothing wrong, so I was chasing my tail for over a year trying to figure it out. But that one shop got a hit on a block test the second time they did the test several months later. The truck never failed a pressure test, but I finally decided to get a head job done anyway. The shop I chose also found nothing wrong, too, but they kept the pressure test hooked up for an extended period of time just to be sure and eventually it did lose pressure. Got that shop to do a head job that solved the misfires and coolant issue, but it introduced another problem they couldn't figure out (told it might need to just be "driven out"). Eventually took it to Greenbrier Dodge who figured it out right away. The complete fix was a little pricey because they will use MOPAR parts and not the less expensive aftermarket ones, and convinced me to go with a full replacement of all tappets/lifters and rocker arms because it wasn't done during the head job for some reason. So the problem was fixed, truck runs great, and the work is warrantied. But I had to take it back to Greenbrier twice for a couple of small oil leaks that didn't exist before. I was dealing with a service rep named Ari, and he took car of me. When I got the original estimate for the work, he told me about a service coupon to get from their website for 10% off. When I took it back for the leaks, both times he got me in first on the day of my choice, and each leak was fixed for no charge under the warranty. There was no haggling - each instance they just fixed it right away. Ari is a young guy, but I'm sure he's a car guy, too, and not just a service rep trying to hold down a job. He's pretty busy, but always has a great attitude. So I'm grateful they found the problem, wish it cost less, and very grateful they took care of the leaks as quick as they did. Ari's great attitude and the overall service I received - not to mention how well the truck runs now - makes the expense worth it. Finally have peace of mind thanks to Ari and the techs at Greenbrier Dodge. Greenbrier Dodge might not be my first choice for all service, but I would never rule them out.... especially for the tough problems like I had.

    Does recommend this dealer
    Came in for service or repair

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  • Old truck got great service

    I own a 2002 Dodge Dakota that I bought from a used car dealer on Little Creek Road 3 years ago. A little rough, but far better than the ones tha...


    Show Full Review

    I own a 2002 Dodge Dakota that I bought from a used car dealer on Little Creek Road 3 years ago. A little rough, but far better than the ones that come from the northern states where winter salt / chemical treatments just eat up a vehicle. Got a used car inspection first at Greenbrier Dodge before making my decision, which didn't scare me off. Bought it and for several months no problems. But I had some random issues that started showing up that I nor a few other service centers could isolate. Turned out to be a slight head gasket leak that took well over 500 miles for a misfire to appear and any coolant loss to be measurable. But the truck always ran fine and those symptoms were so rare and random. 3 out of 4 shops could find nothing wrong and the one that got it right had initially found nothing wrong, so I was chasing my tail for over a year trying to figure it out. But that one shop got a hit on a block test the second time they did the test several months later. The truck never failed a pressure test, but I finally decided to get a head job done anyway. The shop I chose also found nothing wrong, too, but they kept the pressure test hooked up for an extended period of time just to be sure and eventually it did lose pressure. Got that shop to do a head job that solved the misfires and coolant issue, but it introduced another problem they couldn't figure out (told it might need to just be "driven out"). Eventually took it to Greenbrier Dodge who figured it out right away. The complete fix was a little pricey because they will use MOPAR parts and not the less expensive aftermarket ones, and convinced me to go with a full replacement of all tappets/lifters and rocker arms because it wasn't done during the head job for some reason. So the problem was fixed, truck runs great, and the work is warrantied. But I had to take it back to Greenbrier twice for a couple of small oil leaks that didn't exist before. I was dealing with a service rep named Ari, and he took car of me. When I got the original estimate for the work, he told me about a service coupon to get from their website for 10% off. When I took it back for the leaks, both times he got me in first on the day of my choice, and each leak was fixed for no charge under the warranty. There was no haggling - each instance they just fixed it right away. Ari is a young guy, but I'm sure he's a car guy, too, and not just a service rep trying to hold down a job. He's pretty busy, but always has a great attitude. So I'm grateful they found the problem, wish it cost less, and very grateful they took care of the leaks as quick as they did. Ari's great attitude and the overall service I received - not to mention how well the truck runs now - makes the expense worth it. Finally have peace of mind thanks to Ari and the techs at Greenbrier Dodge. Greenbrier Dodge might not be my first choice for all service, but I would never rule them out.... especially for the tough problems like I had.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • No other dealership compairs!
    October 19, 2016

    I purchased a Chrysler 300 ten years ago from there. I would of kept it longer, however lost it in the flood. I came to Rob Jones the General Man...


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    I purchased a Chrysler 300 ten years ago from there. I would of kept it longer, however lost it in the flood. I came to Rob Jones the General Manager first and told him I needed another 300 knowing I could trust him. It's hard to trust someone in the car business and he made me feel like a person today as well as ten years ago, instead of a sale. I know other people in the car business and being in a crunch for time and the picky person I am, I did reach out to others to find me the car I wanted. Only to go back to him because the personal family experience was not the same. Rob Jones handed me over to Casi Maul; which is one of his top employees in sales. Casi delevired the same perfessional experience. They found multiple 300's for me to choose from and Rob found me a better interest rate from NFCU. I walked out of there yesterday with a huge smile on my face and a piece of mind knowing I got the best deal and I was treated like family. I promise, they are the best hands down!!!!!!!

    Does recommend this dealer

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  • No other dealership compairs!!

    I purchased a Chrysler 300 ten years ago from there. I would of kept it forever, however lost it in the flood. I came to Rob Jones the General M...


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    I purchased a Chrysler 300 ten years ago from there. I would of kept it forever, however lost it in the flood. I came to Rob Jones the General Manager first and told him I needed another 300 knowing I could trust him. It's hard to trust someone in the car business and he made me feel like a person today, as well as ten years ago, instead of a sale. I know other people in the car business and being in a crunch for time and the picky person I am, I did reach out to others to find me the car I wanted. Only to go back to him because the personal family experience was not the same. Rob Jones handed me over to Casi Maul; which is one of his top employees in sales. Casi delevired the same perfessional experience. They found multiple 300's for me to choose from and Rob found me a better interest rate from NFCU. I walked out of there yesterday with a huge smile on my face and a piece of mind knowing I got the best deal and I was treated like family. I promise, they are the best hands down!!!!!!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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