Reviews

Average Ratings

4.7
111 lifetime reviews. Includes reviews of Priority Toyota Chesapeake from DealerRater.com
  • Unprofessional employees
    November 4, 2017

    I had a bad experience at this dealer ship yesterday November 3 /2017 with an unprofessional used department manager name Adam's very arrogant pe...

    Priority Toyota Chesapeake

    Thank you for reaching out to us. At Priority Toyota Chesapeake we strive to provide exceptional customer service and support with every visit to ...


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    I had a bad experience at this dealer ship yesterday November 3 /2017 with an unprofessional used department manager name Adam's very arrogant person ,I drove around 4 hours to buy a truck that it was in the lot for more than 60 days ,I did pay $20,000 and he made a mistake calculating Maryland taxes and MVA fees.That wasn't my problem he got a computer were he can search for that information ,He wants to add more and I refuse to buy the truck, than HE told me that I waist in atheir time in a bad manner .I'm the one who drove around 4 hours, he's there every day. What an idiot.

    Does not recommend this dealer
    Priority Toyota Chesapeake

    Thank you for reaching out to us. At Priority Toyota Chesapeake we strive to provide exceptional customer service and support with every visit to our dealership. We are very sorry to hear that you feel your experience was not a good one. We'd like to understand your experience better so that we may address your concerns. Please contact our Senior Sales Manager, Rob Brasco 757-213-5000 and provide your full name, as we are not able to locate a customer in our database by the name provided. Thank you.


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  • Another great experience at Priority!
    September 3, 2017

    From start to finish Eric attended to my needs. He listened and made the deal happen. He was super respectful and treated me well. I will definite...

    Priority Toyota Chesapeake

    Congratulations on your new vehicle and welcome to the Priority Toyota family. We are very pleased to hear that your experience with Eric was a gr...


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    From start to finish Eric attended to my needs. He listened and made the deal happen. He was super respectful and treated me well. I will definitely come back to see him when I purchase my next vehicle. Thanks again big guy!!

    Does recommend this dealer
    Priority Toyota Chesapeake

    Congratulations on your new vehicle and welcome to the Priority Toyota family. We are very pleased to hear that your experience with Eric was a great one and we look forward to serving you again in the future. Thank you!


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  • Thank you Eric Pangan!
    August 1, 2017

    BIG shout out to Sales Consultant ERIC PANGAN and his team at Priority Toyota for helping me purchase my new *TOY* :-D He wouldn't let me walk aw...

    Priority Toyota Chesapeake

    Congratulations on your new vehicle and thank you for choosing Priority Toyota. We are very pleased to hear that Eric and our team made your exper...


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    BIG shout out to Sales Consultant ERIC PANGAN and his team at Priority Toyota for helping me purchase my new *TOY* :-D He wouldn't let me walk away, and I'm so glad I didn't! One of a kind 2013 Subaru Brz with heated, leather seats, navigation, dual air, push start, new tires and so much more! Looks BRAND NEW! I am falling more in love with this little speedster every day - and people on the road are looking to check my ride out! Thanks for giving the car a wash before I came in, and hooking me up with a GREAT deal and package! I came here once before in the past and the staff has always been accommodating and happy to help. I look forward to coming back in for the services and even more just to show this mean, blue machine off!

    Does recommend this dealer
    Priority Toyota Chesapeake

    Congratulations on your new vehicle and thank you for choosing Priority Toyota. We are very pleased to hear that Eric and our team made your experience a great one and that you are enjoying your new car. Do not hesitate to contact us with any questions. Welcome to the Priority Toyota family.


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  • Great experience.
    July 24, 2017

    Very impressed with how nice the sales people are. Everyone was very helpful and asked if we were taken care of. in particular the salesperson who...

    Priority Toyota Chesapeake

    Thank you so much for your sharing your experience, Pat. We love hearing from our customers, and it is great to hear that Maria made your experien...


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    Very impressed with how nice the sales people are. Everyone was very helpful and asked if we were taken care of. in particular the salesperson who took care of us, Maria Galarza was very courteous and helpful.

    Does recommend this dealer
    Priority Toyota Chesapeake

    Thank you so much for your sharing your experience, Pat. We love hearing from our customers, and it is great to hear that Maria made your experience here a great one. We look forward to serving you again in the future. Thank you.


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  • Poor Service
    June 16, 2017

    Had appt for 3pm (priority life free oil change) Was asked if I wanted complimentary car wash .said yes. They finished truck at 5 and no wash. Thi...

    Priority Toyota Chesapeake

    Thank you for reaching out to us, GT. We appreciate your feedback as it helps grow as a company. During your visit we do apologize that your vehic...


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    Had appt for 3pm (priority life free oil change) Was asked if I wanted complimentary car wash .said yes. They finished truck at 5 and no wash. This place is super slow and they don't follow directions very well.

    Does not recommend this dealer
    Came in for service or repair
    Priority Toyota Chesapeake

    Thank you for reaching out to us, GT. We appreciate your feedback as it helps grow as a company. During your visit we do apologize that your vehicle was not washed and if there was any extended wait time for your service. We¿¿¿ve had issues as of late with our car washes. We are in the process of quoting to have them both replaced with brand new car washes. We apologize if this was not properly communicated to you by our service staff and caused you any inconvenience. Also, if there were items in the back of the truck, the vehicle will not be washed. We are not sure if that might have been the case during this visit, but regardless that should have been properly communicated to you by our staff. We hope to have new car washes in place in the coming months. We'd like to invite you, at your convenience, to come back to the dealership so we can wash your vehicle, if you like. Just contact Adam Brown, Service Manager, 757.366.5017 and he can let you know on that day if our wash is up and running. We strive to provide great customer service with each visit, and it looks as if we fell short of that with you. I do hope you will give us another opportunity to earn your confidence back. Thank you.


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  • New Hybrid
    June 1, 2017

    Great experience: Patient and friendly salesman, attentive staff, non pressure aftermarket, easy financing, convenient closing with no DMV visit r...

    Priority Toyota Chesapeake

    Congratulations on your new Hybrid and welcome to the Priority Toyota family. It is great to hear that Linward and David provided you with an exce...


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    Great experience: Patient and friendly salesman, attentive staff, non pressure aftermarket, easy financing, convenient closing with no DMV visit required. Drove home in new car that morning.

    Does recommend this dealer
    Priority Toyota Chesapeake

    Congratulations on your new Hybrid and welcome to the Priority Toyota family. It is great to hear that Linward and David provided you with an excellent purchase experience. We look forward to serving you again in the future. Thank you.


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  • Great Day and a Great Buy
    May 28, 2017

    Justin Carr was professional and fun (which is needed with a family of a young one like ours, bored to death at the car buying experience :) From...

    Priority Toyota Chesapeake

    Thank you for taking the time to share you experience, Lauren, and welcome to the Priority Toyota family. It's great to hear that Justin was able ...


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    Justin Carr was professional and fun (which is needed with a family of a young one like ours, bored to death at the car buying experience :) From my 1st time speaking with him on the phone until we drove off in our vehicle; he was pleasant, professional and gave us exactly what we were looking for woth minimal hassel. We had been searching for exactly what we wanted for months so this was refreshing for us.

    Does recommend this dealer
    Priority Toyota Chesapeake

    Thank you for taking the time to share you experience, Lauren, and welcome to the Priority Toyota family. It's great to hear that Justin was able to help you find the right vehicle for your family and make the experience fun for the family. Do not hesitate to contact us with any questions about your vehicle, and we look forward to serving you again in the future. Congratulations!


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  • Ashley Johnson is THE BEST!
    May 19, 2017

    Ashley Johnson is our service adviser. She is THE BEST HAND DOWN. We came in with our expectations low, due to a previous service experience, bu...

    Priority Toyota Chesapeake

    Thank you for taking the time to share your experience, Amber. We truly appreciate it. We are thrilled to hear that Ashley was able to provide you...


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    Ashley Johnson is our service adviser. She is THE BEST HAND DOWN. We came in with our expectations low, due to a previous service experience, but Ashley proved us wrong again and again. She has amazing customer service and went above and beyond what she needed to do for us. Our family is truly great for the level of service she provided to us. We will continue to come back to Priority Greenbrier for our vehicle's service because of the quality of service provided by Ashley.

    Does recommend this dealer
    Came in for service or repair
    Priority Toyota Chesapeake

    Thank you for taking the time to share your experience, Amber. We truly appreciate it. We are thrilled to hear that Ashley was able to provide you with excellent customer service and get you back on the road as soon as possible! We look forward to serving you again in the future. Have a great weekend.


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  • Jonathan Jaeger Top notch Salesman
    May 18, 2017

    Priority Toyota Chesapeake has awesome personnel from A to Z! Extremely pleased with looking for our needs/wants all the way to the end of the pr...

    Priority Toyota Chesapeake

    Wow, thank you for the stellar feedback, Sugar, and thank you for choosing Priority Toyota. It's great to hear that Jonathan provided you with the...


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    Priority Toyota Chesapeake has awesome personnel from A to Z! Extremely pleased with looking for our needs/wants all the way to the end of the process. Happily driving enjoying our purchase! Most definitely highly recommended!

    Does recommend this dealer
    Priority Toyota Chesapeake

    Wow, thank you for the stellar feedback, Sugar, and thank you for choosing Priority Toyota. It's great to hear that Jonathan provided you with the exceptional customer service that we strive for each day. Welcome to the Priority Toyota family and Congratulations!


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  • Purchase of a RAV4
    May 5, 2017

    I was in a bit of a rush to buy a new car seeing as though my other car was totaled. And I had a very specific wishlist. But the employees at prio...

    Priority Toyota Chesapeake

    Thank you for taking the time to share your experience and welcome to the Priority Toyota family. We are very pleased to hear that Jonathan and Wa...


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    I was in a bit of a rush to buy a new car seeing as though my other car was totaled. And I had a very specific wishlist. But the employees at priority Toyota made sure to delivery exactly what I wanted in a timely fashion.

    Does recommend this dealer
    Priority Toyota Chesapeake

    Thank you for taking the time to share your experience and welcome to the Priority Toyota family. We are very pleased to hear that Jonathan and Walter were able to help you find the perfect vehicle to match your needs and make the experience a smooth and timely one. Do not hesitate to contact us with any questions. Thank you.


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