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Reviews

Average Ratings

4.9
740 lifetime reviews.
  • Fixed Tire

    I blew a tire because of a pot hole. All the service techs were very nice. Since I had the tire plan I didn't have to pay for a new tire. The n...

    Dealer Response

    Wendell, I am happy to hear that you had a positive service visit. We strive to make the customer experience as through and stress free as possib...


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    I blew a tire because of a pot hole. All the service techs were very nice. Since I had the tire plan I didn't have to pay for a new tire. The new tire was ready when they said it would be. The whole process was quick and painless!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Wendell, I am happy to hear that you had a positive service visit. We strive to make the customer experience as through and stress free as possible. Sincerely, Mike Stewart Director, Digital Sales and Marketing


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  • 2017 Escape

    Great salesman, I recommend him to my family and friends.


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    Great salesman, I recommend him to my family and friends.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • My 2008 Ford Mustang GT Bullitt

    Just like to thank the team at Elder Ford in Troy, Mi. I just purchased a 2008 Ford Mustang GT Bullitt from a long time friend. The vehicle is in ...


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    Just like to thank the team at Elder Ford in Troy, Mi. I just purchased a 2008 Ford Mustang GT Bullitt from a long time friend. The vehicle is in "pristine" condition. It's never been washed or exposed to any moisture. I had a special request to not use conventional hoist lifts, but alignment drive on style / ramps. Tony P. honored my request and personally took extra care in keeping my Bullitt pristine. In closing I'd also like to thank Jeff L. who works in sales. Jeff assured me that he would also check on my vehicle while routine maintenance was done.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Awesome service!

    Had to have the car towed in fully expecting it to be gone for days. They had the problem diagnosed, repaired, and me on my way in about an hour.

    Dealer Response

    Tony, Thanks for your positive review on your service experience. We understand that Service is what keeps you coming back to our dealership. We ...


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    Had to have the car towed in fully expecting it to be gone for days. They had the problem diagnosed, repaired, and me on my way in about an hour.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Tony, Thanks for your positive review on your service experience. We understand that Service is what keeps you coming back to our dealership. We appreciate your business. Sincerely, Mike Stewart Director, Digital Sales and Marketing


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  • Buyer

    Our experience was great. Martin Najah made the experience great. He is very welcoming, very knowledgeable, and friendly. He made us feel comforta...

    Dealer Response

    We appreciate your recommendation of our dealership! Please let us know if there is ever anything else we can do for you! Safe travels!


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    Our experience was great. Martin Najah made the experience great. He is very welcoming, very knowledgeable, and friendly. He made us feel comfortable and explained everything in details. We will recommend him to anyone that likes Ford cars.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We appreciate your recommendation of our dealership! Please let us know if there is ever anything else we can do for you! Safe travels!


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  • 2017 Fusion

    Excellent replacement process. Salesperson was very supportive.

    Dealer Response

    Michael, Thanks so much for your positive review. We appreciate your loyalty and your business. Sincerely, Mike Stewart Director, Digital Sa...


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    Excellent replacement process. Salesperson was very supportive.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Michael, Thanks so much for your positive review. We appreciate your loyalty and your business. Sincerely, Mike Stewart Director, Digital Sales and Marketing


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  • Elder Ford Customer

    Always great service and a great product! Vehicle never gave me s day of heartache!

    Dealer Response

    Thank you for your wonderful response to the quality of service our Staff provides! We're always here to provide exceptional service at a great va...


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    Always great service and a great product! Vehicle never gave me s day of heartache!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your wonderful response to the quality of service our Staff provides! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!


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  • Great experience !

    Jerry was knowledgable, attentive, detailed and thorough. Todd was very professional as well. I am lucky I ended up going to this dealership!

    Dealer Response

    Caprice, Thanks for your kind words, we are driven to provide an excellent customer experience. When we hear feedback like yours, it makes all ou...


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    Jerry was knowledgable, attentive, detailed and thorough. Todd was very professional as well. I am lucky I ended up going to this dealership!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Caprice, Thanks for your kind words, we are driven to provide an excellent customer experience. When we hear feedback like yours, it makes all our efforts worthwhile! Please tell your friends! Sincerely, Mike Stewart Director, Digital Sales and Marketing


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  • Escape Lease

    Love Elder Ford! Everyone is always so helpful and friendly. This is the 2nd Escape I have leased from Elder Ford and as long as they are in bus...

    Dealer Response

    Julie, Our goal is to meet and exceed your expectations in every way that customers interact with our dealership. Thanks for your kind words and ...


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    Love Elder Ford! Everyone is always so helpful and friendly. This is the 2nd Escape I have leased from Elder Ford and as long as they are in business and I live in the area they have my business. I highly recommend them to all my family and friends.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Julie, Our goal is to meet and exceed your expectations in every way that customers interact with our dealership. Thanks for your kind words and we really appreciate your business. Sincerely, Mike Stewart Director, Digital Sales and Marketing


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  • oil change

    Appreciated being waited on as soon as I arrived, customer service was very courteous, and my waiting period for service wasn't too bad over all, ...

    Dealer Response

    Denise, your positive review means a lot to us and we?re happy we could help you! We hope to be of service to you again! Take care!


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    Appreciated being waited on as soon as I arrived, customer service was very courteous, and my waiting period for service wasn't too bad over all, great service

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Denise, your positive review means a lot to us and we?re happy we could help you! We hope to be of service to you again! Take care!


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