Reviews

Average Ratings

4.7
147 lifetime reviews. Includes reviews of John Paul's Buick GMC from DealerRater.com
  • Customer

    I purchased a 2016 Encore and had a great experience with everyone from the Managers (Randy Zimmerman and Lou Roso) to my salesperson (Robert). ...

    Dealer Response

    Your great feedback truly made our day, Mary. We work incredibly hard to exemplify our commitment to customer care and we are glad that our team w...


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    I purchased a 2016 Encore and had a great experience with everyone from the Managers (Randy Zimmerman and Lou Roso) to my salesperson (Robert). Everyone was very knowledgeable and helpful. My salesperson spent almost an hour sitting in my car explaining everything and getting me logged into OnStar. Two days later I got an OnStar notice that my tire was low on air. I took my car in for service and there was a nail in my tire - there were no issues fixing the tire - great service. The finance person did an excellent job finding me financing with no issues. All in all, it was a great experience - I was not pressured - it was all my decision to make! I have since recommended others to John Paul's Buick/GMC.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Your great feedback truly made our day, Mary. We work incredibly hard to exemplify our commitment to customer care and we are glad that our team was able to show you what we strive to deliver. We look forward to making sure that you enjoy your car for many years to come. Sincerely, Sales Management Team 414-545-7000


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  • OUTSTANDING SERVICE
    September 25, 2017

    I HAVE BEEN USING THE SERVICE DEPARTMENT AT THIS DEALERSHIP FOR MANY YEARS. THEY ARE ALWAYS ATTENTIVE, KNOWLEDGEABLE, AND EAGAR TO HAVE MY VEHICL...


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    I HAVE BEEN USING THE SERVICE DEPARTMENT AT THIS DEALERSHIP FOR MANY YEARS. THEY ARE ALWAYS ATTENTIVE, KNOWLEDGEABLE, AND EAGAR TO HAVE MY VEHICLES SERVICED THE CORRECT, SAFE WAY, AND AS FAST AS IS POSSIBLE. MOST OF MY VEHICLES ARE HIGH MILEAGE VEHICLES. YET---AT ANY GIVEN TIME, I CAN JUMP INTO ANY OF THEM, AND GO CROSS COUNTRY WITHOUT FEAR OF BREAKDOWN---MORE, THEN ANY OTHER DRIVER ON THE ROAD. THANKS FOR ALL YOU HAVE DONE---AND HOPE TO CONTINUE INTO THE FUTURE.

    Does recommend this dealer
    Came in for service or repair

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  • Not one but two vehicles- it was a long but rewarding day.
    September 19, 2017

    It was our intention to return our leased vehicle in and take advantage of the lease pay out and mileage perks for doing so. As we were doing so ...


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    It was our intention to return our leased vehicle in and take advantage of the lease pay out and mileage perks for doing so. As we were doing so the GMC Denali Arcadia caught our eye and our hearts with its smooth ride, great look and added electronics package. We decided to take the Arcadia home with us. As the paper work was finalizing I sent my husband to test ride their selection of trucks because we knew that one day soon we would need to replace the one we had. Needless to say a Seirra truck has joined the Arcadia in our driveway because of it's smooth ride, great look and electronics package. Thanks Dick for a delightful day!

    Does recommend this dealer

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  • Quick, and Pain less.
    September 19, 2017

    Saturday morning, I visited John Paul's Buick, GMC. I accompanied my mother. She was in the market for a new vehicle. We were approached by Luis H...


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    Saturday morning, I visited John Paul's Buick, GMC. I accompanied my mother. She was in the market for a new vehicle. We were approached by Luis Herrera. He was very friendly, and courteous. There was no pressure or urgency to make a hasty decision. Luis answered all questions honestly. He really put in the time to show us all the options with various makes and models. All the cars were great. We narrowed it down by what she would use, and things she could live without. Luis wasn't leading or "pushing to make the sale" . We were there, we were interested, we were ready to buy. At the end my mother was very pleased. The automobile she purchased was both luxurious, and affordable. We felt she got a great deal on a great vehicle. It was all thanks to Luis, and the Team at John Paul's. I've never felt so comfortable leaving a dealership. Her confidence and piece of mind was the number one priority of Luis and the staff. Thank you, very much-Scott S.

    Does recommend this dealer

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  • Very nice and easy sale
    September 18, 2017

    My truck was delivered on time and a great price, Robert was wonderful to work with, it only took 20 minutes for all finance papers, would recomme...


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    My truck was delivered on time and a great price, Robert was wonderful to work with, it only took 20 minutes for all finance papers, would recommend this dealer to anyone looking for new or used vehicle😊

    Does recommend this dealer

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  • Used Car Purchase
    September 18, 2017

    Just a short comment on our first purchase of a used car. We saw a car on the John Paul Buick used car lot. We were not looking for a car at the ...


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    Just a short comment on our first purchase of a used car. We saw a car on the John Paul Buick used car lot. We were not looking for a car at the time but were having service done on our vehicle. We took just a quick look at it before we drove our own vehicle home. Upon further consideration, we decided to return to get a complete look and test drive the used car we saw. It had considerably less miles on then the car I was driving. We talked to our representative, Andre Dalton. We were impressed by Andre's knowledge, he answered all our detailed questions, his thoughtfulness & his ability to work with us brought complete satisfaction to our purchase. Upon picking up our vehicle, we were wowed by the excellant look of the used car We have been happy with our entire experience at John Paul's Buick!! We would recommend them as a first choice for any new or used vehicle anyone is considering!!

    Does recommend this dealer

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  • PROFESSIONAL
    September 16, 2017

    Lisa did her job in a very professional and friendly way. I did not feel pressured to make the wrong decision on a vehicle. The Terain was my dec...


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    Lisa did her job in a very professional and friendly way. I did not feel pressured to make the wrong decision on a vehicle. The Terain was my decision and a happy one.

    Does recommend this dealer

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  • Worth the trip
    September 15, 2017

    Very low pressure dealership! Andre and the entire team went above and beyond all expectations during the buying process and after I left the lot...


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    Very low pressure dealership! Andre and the entire team went above and beyond all expectations during the buying process and after I left the lot. Highly recommend

    Does recommend this dealer

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  • Wonderful
    September 7, 2017

    Our salesperson, Luis Herrera was so courteous and helpful. He went above and beyond to fine the vehicle we were looking for. He took the time t...

    John Paul's Buick GMC

    We're excited to hear that Luis took care of you and that everything went very smoothly. We hope to see you again in the future. Enjoy your new ve...


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    Our salesperson, Luis Herrera was so courteous and helpful. He went above and beyond to fine the vehicle we were looking for. He took the time to explain everything and did it with a smile. Got a great deal too.

    Does recommend this dealer
    John Paul's Buick GMC

    We're excited to hear that Luis took care of you and that everything went very smoothly. We hope to see you again in the future. Enjoy your new vehicle! Sincerely, Sales Management Team 414-545-7000


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  • Amazing and very comfortable
    September 6, 2017

    I HATE car shopping!! Seriously despise it. But Lisa made me feel very comfortable and zero pressure. I fell in love with my car and still litera...

    John Paul's Buick GMC

    We are happy to hear you are continuing to enjoy your vehicle! Thank you so much for giving us the opportunity to earn your business. I will certa...

    John Paul's Buick GMC

    We are happy to hear you are continuing to enjoy your vehicle! Thank you so much for giving us the opportunity to earn your business. I will certa...


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    I HATE car shopping!! Seriously despise it. But Lisa made me feel very comfortable and zero pressure. I fell in love with my car and still literally pet the steering wheel after a year and a half! I will get my next vehicle from Lisa at John Paul's for sure! She's like family!! I Iove to visit with her catch up when I come in for service.

    Does recommend this dealer
    Came in for service or repair
    John Paul's Buick GMC

    We are happy to hear you are continuing to enjoy your vehicle! Thank you so much for giving us the opportunity to earn your business. I will certainly pass the kind words along to Lisa and the rest of the team. Please let us know if we can do anything further to help. Sincerely, Sales Management Team 414-545-7000

    John Paul's Buick GMC

    We are happy to hear you are continuing to enjoy your vehicle! Thank you so much for giving us the opportunity to earn your business. I will certainly pass the kind words along to Lisa and the rest of the team. Please let us know if we can do anything further to help. Sincerely, Sales Management Team 414-545-7000


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