Reviews
Did an outstanding job and got it done quickly.
Did an outstanding job and got it done quickly. Would recommend to all my friends. Have great snacks for the customers while they wait for your vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We greatly appreciate your business and we are very happy to hear that you had such a good experience at our dealership.
I had a terrible experience with Jacob Mecham at Freeway
I had a terrible experience with Jacob Mecham at Freeway Chevy. He was rude, dishonest, and sarcastic about the damage to my C8 Corvette tail light. Jacob first admitted that he and his service team altered and deleted information, then claimed hairline cracks in my tail light came from “car wash soap.” Later he said he didn’t know how the cracks happened—but still refused to cover it under warranty. There was no impact or other damage on my vehicle, yet he accused me of breaking my own light. To make matters worse, when I voiced my frustration, he said I was “throwing a temper tantrum.” This level of disrespect and lack of accountability is unacceptable. If you value honesty, professionalism, and proper customer service, stay far away from Freeway Chevy and Jacob Mecham.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (480) 630-3680 to discuss your concerns, as your satisfaction is of utmost importance to us. We hope to hear from you. Take care!
The buying process was very smooth.
The buying process was very smooth. It was easy working with Andrew, Thomas and Alec. Pricing was readily available on the dealer website. Fair value was offered for my trade in. Overall, pleased with the experience.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We appreciate you taking the time to share your experience with us and we look forward to serving you again.
Tyler took very good care of me and my truck.
Tyler took very good care of me and my truck. The facility is always clean and everyone very friendly. The only issue I had was the lack of availability of a loaner vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to provide us with a positive review of your experience. We are pleased to hear that our team made your visit pleasant and we look forward to seeing you again! Wishing you many happy and safe miles.
We absolutely LOVED working with Erica Aydelotte!
We absolutely LOVED working with Erica Aydelotte! She went above and beyond and was forever patient through the entire purchasing process. She even personally delivered our new truck. We got exactly what we wanted thanks to Erica. Huge kudos to her!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We appreciate you sharing the positive feedback on your experience. We take pride in serving our customers and hope to see you again soon!
Excellent customer service and a lot better than
Excellent customer service and a lot better than AutoNation Chevrolet Gilbert where I purchased my 2020 Chevrolet Trax LT They had no loaner available from November thru January
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your review of our dealership! We greatly appreciate your business and we are happy to hear your positive feedback! Wishing you many happy and safe miles!
Took one week just to look at my vehicle.
Took one week just to look at my vehicle. Could not get answers about warranty coverage until after the vehicle was looked at and additional day delay for repairs due to incompetence! After asking for service received constant request to purchase my vehicle. Never buying a Chevy again!
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Daniela, we regret to hear that you had this experience with us. If you are willing to give us another chance, please contact us at (480) 630-3680 so we can understand your situation better in order to try and turn your experience around. Thank you, Freeway Chevrolet.
AS I sit i week from purchase there are promises still
AS I sit i week from purchase there are promises still not met :( I am hopeful to return and correct this review soon they still have a chance to turn it around
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Truck Dad, Thanks for reviewing us and buying from us. Please reply back to me, and I can assist in getting things taken care of for you. We hope to have the opportunity to rectify this situation and provide you with a more positive experience. Thanks again! Sincerely, Tim Mort General Manager Freeway Chevrolet
Had a very positive experience with everyone I worked
Had a very positive experience with everyone I worked with - Jason, Chad, Jalen, Malcolm & Tom. They all did their jobs very well.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are happy to see that you had a positive experience when visiting our dealership! We look forward to delivering the same experience on your next visit.
I was told my payment was $70 a month more than it really
I was told my payment was $70 a month more than it really was so they could add the warryfor just $16 more a month. When I cancelled the warranty I found out the payment will stay $86 a month more because I was lied to. Also I was told the car had a few options that it doesnt have but didn?t know till I had the car home and was exploring it. Don?t buy from Freeway Chevrolet.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
We regret to hear that your experience with us was not a more positive one. We'd like the opportunity to turn your experience around. Please reach out to us at (480) 630-3680 at your earliest convenience to discuss how we can turn this experience into a positive one.