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Reviews

Average Ratings

4.8
442 lifetime reviews.
  • Ford escaoe

    Mike O'Brien has always been very pleasant and helpful no matter what my questions or problems were, He is the best and I hope he is always there

    Dealer Response

    Rosemary, thank you for writing this fantastic review and giving our dealership such a high star rating! We hope to be of service to you again! Ta...


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    Mike O'Brien has always been very pleasant and helpful no matter what my questions or problems were, He is the best and I hope he is always there

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Rosemary, thank you for writing this fantastic review and giving our dealership such a high star rating! We hope to be of service to you again! Take care!


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  • Recent Purchase

    Thanks again to Peter King, Mike O Brien and Alex for helping me with my purchase of a new truck. I bought before frome same group of personnel, t...

    Dealer Response

    We're happy to hear that you found our staff so helpful and pleasant to work with, Bill! Thank you so much for being one of our valued guests and ...


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    Thanks again to Peter King, Mike O Brien and Alex for helping me with my purchase of a new truck. I bought before frome same group of personnel, there upfront email pricing, going out of there way to show me the vehicle at my convenience, made the purchase easy and painless. Thanks Peter! Bill Pepicelli

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We're happy to hear that you found our staff so helpful and pleasant to work with, Bill! Thank you so much for being one of our valued guests and we hope to see you again soon! Safe travels!


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  • Excellent Customer Service!

    We have purchased/leased 5 cars from Watertown Ford over the past 6-7 years and have not been disappointed. The customer service and professionali...

    Dealer Response

    We are thrilled to hear of your positive experience with our dealership. We strive to provide our customers with excellent service in a profession...


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    We have purchased/leased 5 cars from Watertown Ford over the past 6-7 years and have not been disappointed. The customer service and professionalism have been beyond our expectations. We've worked with the same salesman Mike each time and he remembers us and is always welcoming, kind and accommodating. We recommend Watertown Ford to everyone we know!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We are thrilled to hear of your positive experience with our dealership. We strive to provide our customers with excellent service in a professional and helpful setting. We sincerely thank you for your business and hope to continue serving you for many years to come!


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  • Terrific Service

    I recently purchased a certified Lincoln MKX. It needed a couple of things so I scheduled a service appointment. Emily Lalibert of the service dep...


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    I recently purchased a certified Lincoln MKX. It needed a couple of things so I scheduled a service appointment. Emily Lalibert of the service department was 10 stars!! She was professional, helpful, personable and everything inbetween. Ford Service should be careful, I may steel her away to work for my company.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great dealership to work with

    I recently purchased my 2015 Ford Escape from Watertown Ford. I was not necessarily in the market for a new car but wanted to look around. I had t...


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    I recently purchased my 2015 Ford Escape from Watertown Ford. I was not necessarily in the market for a new car but wanted to look around. I had the pleasure of working with Sam V. that day. He was great. Very personable and not pushy. Always hate the idea of working with a salesperson but he was great. Worked with me to get the payment I was looking for. I was actually able to drive away with my car the same day. I have worked with Watertown Ford in the past and present and plan to work with them in the future also. Have to shout out to the Service Department also. I have worked with Joe King numerous times in the past (multiple fords over the years). They are a great group to work with. I can honestly say I have never walked out of there feeling like I was taken for a ride. Again a great group to work with...both Sales and Services. I highly recommend them. Thanks for my new ride Watertown Ford.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Low pressure sales experience!!

    I had done extensive research and knew what type of car and features I wanted. I found the car online on a Saturday, was onsite on Sunday at 12:30...


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    I had done extensive research and knew what type of car and features I wanted. I found the car online on a Saturday, was onsite on Sunday at 12:30ish, and the buying process was completed by 3:30pm. No pressure, the pricing was fair, as well as what I received on trade. I was preapproved for financing, so they beat the approved interest rate, saving me money. My car payment came within $2.00 of what I felt comfortable with each month. I've recommended Watertown Ford to all my friends and co-workers who are looking for a new/newer car.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Superb Service, once again!

    I am so impressed with the Watertown Ford Quick Lane service. The Ford Fusion that I own runs like a top. This is largely due to the fact that ...

    Dealer Response

    We are happy you had such a positive experience with us, Caroline! Please let us know if there's anything else we can do for you. Drive safe and s...


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    I am so impressed with the Watertown Ford Quick Lane service. The Ford Fusion that I own runs like a top. This is largely due to the fact that the quality of service is unparalleled and completed in a timely fashion at an excellent price. I have never felt so comfortable leaving my car in the hands of a mechanic. Customer service is extremely knowledgeable of their cars and wonderful with their customers. With 184,000 miles on the cars it rides like new. I hope to get another 100,000 miles of driving out of it. Kudos to Ford! P.S. I forgot to add that the ride to and from work is a real bonus, thanks Charlie!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    We are happy you had such a positive experience with us, Caroline! Please let us know if there's anything else we can do for you. Drive safe and see you on the road.


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  • Great service with a terrific waiting room

    This service group is always excellent, on time, and the waiting room is great.


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    This service group is always excellent, on time, and the waiting room is great.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Yeaaaa

    they did a quick check for me as vehicle was rejected for not being able to communicate with computer during emissions test. They found nothing w...

    Dealer Response

    Thank you for your kind words and review, JC. If you need more help, our team is available to talk any time -- safe travels!


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    they did a quick check for me as vehicle was rejected for not being able to communicate with computer during emissions test. They found nothing wrong, took car back to inspection station and all was well.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your kind words and review, JC. If you need more help, our team is available to talk any time -- safe travels!


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  • Service at Watertown Ford

    Watertown Ford continues to provide consistent professional service,


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    Watertown Ford continues to provide consistent professional service,

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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