Lithia Volkswagen of Reno

Reviews

Average Ratings

4.8
229 lifetime reviews. Includes reviews of Lithia Volkswagen of Reno from DealerRater.com
  • The VIP Experience!

    My amazing Touareg Hybrid is the best car I've ever owned, so when I began to experience road noise I hoped it was just my snow tires and nothing ...


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    My amazing Touareg Hybrid is the best car I've ever owned, so when I began to experience road noise I hoped it was just my snow tires and nothing more serious. From the time I called Julie in Lithia's Service department, I knew this routine 50,000 mile checkup would be different. I was treated like a valued customer, not just a car with an issue. When I arrived at the appointed hour, I was immediately greeted by yet another pleasant young lady who set up the use of a loaner car - I felt like I had won the lottery! Andy, my service specialist, was patient and listened intently to what I had experienced with the noise and took copious notes. He warmed up the loaner car, gave me a cold bottle of water and promised to call when the car was ready. I was able to go back to work and completed a project. Scott, Lithia's service manager took the time to explain that the noise was indeed my snow tires and with my permission he found the "N" rated Blizzack tires I needed, had them mounted, aligned and I was hugely grateful that I didn't need another appointment! Scott escorted me to my freshly washed Touareg and I glided back home in a smooth, QUIET car!! I felt like a VIP at Lithia and that's an incredible treat when you have to take the time to schedule car maintenance. Thank you for such excellent service!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Perfect car for our College bound daughter!
    October 18, 2017

    Amos was awesome to work with. Answered all our questions and made Grandma feel at ease that her granddaughter would be safe in the used VW Passat...


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    Amos was awesome to work with. Answered all our questions and made Grandma feel at ease that her granddaughter would be safe in the used VW Passat we purchased! We were happy with the price, low miles and great condition of the car. Highly recommend, Amos is great to work with!

    Does recommend this dealer

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  • Oil change and tire rotation

    I was very happy with the service and the short time I had to wait


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    I was very happy with the service and the short time I had to wait

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Awesome!!!
    October 10, 2017

    Leased a new car. Very pleased with the customer service. No pressure! Steve went over the lease vs. purchase. Very knowledgeable! In my case the ...


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    Leased a new car. Very pleased with the customer service. No pressure! Steve went over the lease vs. purchase. Very knowledgeable! In my case the lease was the best way to go. Thank you Steve!!! Love my car!!!!

    Does recommend this dealer

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  • First Time Leasing A Car
    September 30, 2017

    My wife and I were very impressed with Steve Lanou. He walked us through the leasing process and got the monthly payments down to where we wanted ...


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    My wife and I were very impressed with Steve Lanou. He walked us through the leasing process and got the monthly payments down to where we wanted them, and he knows his cars too! Thanks, Steve!

    Does recommend this dealer

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  • Thank You, Lithia VW!
    September 30, 2017

    Quick and very helpful visit to Lithia VW for my oil change, Staff was very friendly and I did not wait around long at all, Nice waiting room


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    Quick and very helpful visit to Lithia VW for my oil change, Staff was very friendly and I did not wait around long at all, Nice waiting room

    Does recommend this dealer
    Came in for service or repair

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  • efficient friendly
    September 29, 2017

    Enjoy working with Carlos he always takes care of me. Goes above and beyond totally appreciate his effort and personal touch. You rock Carlos Lith...


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    Enjoy working with Carlos he always takes care of me. Goes above and beyond totally appreciate his effort and personal touch. You rock Carlos Lithia Volkswagen of Reno is lucky to have you.

    Does recommend this dealer
    Came in for service or repair

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  • Simple, tidy car purchase
    September 16, 2017

    Coming from out-of-state to make a used car purchase has its risks. However this transaction was one of the cleanest pre-owned automobile transact...


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    Coming from out-of-state to make a used car purchase has its risks. However this transaction was one of the cleanest pre-owned automobile transactions I've ever had. The communication from Guy, my salesman, was clear, straightforward and easy to understand. I felt I was dealt with honestly and I could't be happier with the deal and the vehicle. Signing the papers is never fun but Eric has a friendly demeanor and made it worth the trip down from Seattle.

    Does recommend this dealer

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  • Steve Disteli is the best salesman I have ever delt with!
    September 11, 2017

    I now own 3 Volkswagens and all 3 are GREAT! The cars are very sound and reliable and get great gas mileage. Steve Disteli has sold myself, friend...


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    I now own 3 Volkswagens and all 3 are GREAT! The cars are very sound and reliable and get great gas mileage. Steve Disteli has sold myself, friends and family cars. He listens to his customers, gives them what they ask for and will always gives you customer service after the sale. Thank you so much!.

    Does recommend this dealer

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  • Best Best Best!!!
    September 8, 2017

    The service department is so on top of their game, very accommodating, thorough and professional. Their team works well together and they are con...


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    The service department is so on top of their game, very accommodating, thorough and professional. Their team works well together and they are consistently good.

    Does recommend this dealer
    Came in for service or repair

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