Lithia Volkswagen of Reno

New 775-229-4153 Dealer Website
Used 775-376-9562 Email Dealer
Service 888-869-3363

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Reviews

Average Ratings

4.8
197 lifetime reviews. Includes reviews of Lithia Volkswagen of Reno from DealerRater.com
  • The VIP Experience!

    My amazing Touareg Hybrid is the best car I've ever owned, so when I began to experience road noise I hoped it was just my snow tires and nothing ...


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    My amazing Touareg Hybrid is the best car I've ever owned, so when I began to experience road noise I hoped it was just my snow tires and nothing more serious. From the time I called Julie in Lithia's Service department, I knew this routine 50,000 mile checkup would be different. I was treated like a valued customer, not just a car with an issue. When I arrived at the appointed hour, I was immediately greeted by yet another pleasant young lady who set up the use of a loaner car - I felt like I had won the lottery! Andy, my service specialist, was patient and listened intently to what I had experienced with the noise and took copious notes. He warmed up the loaner car, gave me a cold bottle of water and promised to call when the car was ready. I was able to go back to work and completed a project. Scott, Lithia's service manager took the time to explain that the noise was indeed my snow tires and with my permission he found the "N" rated Blizzack tires I needed, had them mounted, aligned and I was hugely grateful that I didn't need another appointment! Scott escorted me to my freshly washed Touareg and I glided back home in a smooth, QUIET car!! I felt like a VIP at Lithia and that's an incredible treat when you have to take the time to schedule car maintenance. Thank you for such excellent service!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Carlos Dominguez's outstanding Management and Service!
    March 14, 2017

    As always Carlos performed his management services in an outstanding manner. The dealership is lucky to have Carlos on board. I will always bring ...


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    As always Carlos performed his management services in an outstanding manner. The dealership is lucky to have Carlos on board. I will always bring both of my VW's to Carlos for service.

    Does recommend this dealer
    Came in for service or repair

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  • Excellent
    March 5, 2017

    Julie. was very kind and helpful and charged me properly for the work I had done! I very much appreciate her and the professional way she conducte...


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    Julie. was very kind and helpful and charged me properly for the work I had done! I very much appreciate her and the professional way she conducted herself. Thank You Julie!!

    Does recommend this dealer
    Came in for service or repair

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  • Repair

    It was great. Quick and the issue was taken care of


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    It was great. Quick and the issue was taken care of

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Service Review

    Excellent customer service. Must have went to the School of "customer service." (I worked for them in CA so I know how they approach the customer)


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    Excellent customer service. Must have went to the School of "customer service." (I worked for them in CA so I know how they approach the customer)

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Thank you Steve
    February 11, 2017

    Thank you Steve for all you have done for us. You make buying a car so easy and we never felt any pressure during the 5 times we have purchased a ...


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    Thank you Steve for all you have done for us. You make buying a car so easy and we never felt any pressure during the 5 times we have purchased a car from you. Thank you

    Does recommend this dealer

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  • Service
    February 9, 2017

    Service Dept. performed my 30,000 mile service. Brendan was super to deal with and extremely helpful. My work was performed in a timely fashion, ...


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    Service Dept. performed my 30,000 mile service. Brendan was super to deal with and extremely helpful. My work was performed in a timely fashion, with the car being returned sparkling clean. Great Job!

    Does recommend this dealer
    Came in for service or repair

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  • used vehicle purchase
    February 2, 2017

    the staff were friendly and helpful with a flaw that was found. Only negative thing I have is charging $449 for document fee. I was an out of st...


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    the staff were friendly and helpful with a flaw that was found. Only negative thing I have is charging $449 for document fee. I was an out of state buyer and took care of my own registration, all the office had to do was furnish the title to the vehicle,

    Does recommend this dealer

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  • Most painless buying experience!

    These guys are great! My wife and I couldn't find the VW we wanted in our local area (SF Bay Area), and Lithia was the only one with it. We were a...


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    These guys are great! My wife and I couldn't find the VW we wanted in our local area (SF Bay Area), and Lithia was the only one with it. We were able to get the majority of the work done via email so that we were able to drive in, pick up the car, and drive out. Would do business here again!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Oil change
    January 29, 2017

    The staff at Lithia Volkswagen are always top-notch friendly helpful receptive to your needs Julie in service does a great job. I would recommend ...


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    The staff at Lithia Volkswagen are always top-notch friendly helpful receptive to your needs Julie in service does a great job. I would recommend them to all friends and family.

    Does recommend this dealer
    Came in for service or repair

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