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Park Place Motorcars Grapevine: a Mercedes-Benz Dealer

4.4 out of 5 4.4
Rectangle 48
Sales 8:30 AM - 8:00 PM
Service 7:00 AM - 7:00 PM

Park Place Motorcars Grapevine: a Mercedes-Benz Dealer Hours

Sales

Monday

8:30 AM - 8:00 PM

Tuesday

8:30 AM - 8:00 PM

Wednesday

8:30 AM - 8:00 PM

Thursday

8:30 AM - 8:00 PM

Friday

8:30 AM - 8:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 7:00 PM

Tuesday

7:00 AM - 7:00 PM

Wednesday

7:00 AM - 7:00 PM

Thursday

7:00 AM - 7:00 PM

Friday

7:00 AM - 7:00 PM

Saturday

8:00 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since September 2003

What does it take to earn the title "Experts in Excellence"? It takes a 20+ year tradition of award-winning sales and se

...

rvice. A commitment to the highest quality standards. It takes going above and beyond all competitors. And focusing, each and every day, on the hundreds of details that add up to an unparalleled ownership experience.

"Experts in Excellence"

Reviews

4.4 out of 5 4.4
1109 lifetime reviews. Includes reviews of Park Place Motorcars Grapevine: a Mercedes-Benz Dealer from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    October 16, 2019

    Excellent experience! Jacob was courteous, prompt, and thorough; not pushy at all. He worked with us to find the perfect Pre-owned car. Highly recommend... Jacob and Park Place.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Friendliness
    3.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Jacob Eisenberg

    Sales Experience Manager

    (5.0) 8 reviews

  • 4.0 out of 5
    October 14, 2019

    Everything worked with a happy ending on a late Friday evening. But not very happy with vehicle delivery. I preferred the delivery of the vehicle should... be around 2:00pm to know more about the vehicle with the support of the delivery department.

    5.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Greg Hazlewood

    Pre-Owned Sales Experience Manager

    (5.0) 13 reviews

  • November 25, 2014

    After finding the vehicle I wanted on cars.com, we drove to Park Place Mercedes and with the help of Lance, Pete, and Jonathan....we bought two vehicles... from them! My wife also found the car she wanted! These guy's were great! Very professional, and easy to work with! I haven't ever had as much fun buying car's before! Good prices and great people!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 30, 2019

    Purchase a pre-owned vehicle and the customer service for purchase was excellent. The car was well detailed and prepared at purchase. Thanks Austin H....

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Austin Houpt

    Sales Experience Manager

    NOT RATED

  • 5.0 out of 5
    September 15, 2019

    I first met Rock Sargent when my daughter purchased a vehicle at Park Place Grapevine. Rock Sargent was very nice, friendly, professional, knowledgable,... and provided great customer service to my daughter, and it was then that I decided to purchase my much needed vehicle with him as my salesperson. I returned to Park Place 3 1/2 months later and purchased my vehicle through Rock Sargent as well. Great salesperson!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 14, 2019

    I normally don't take the time to fill out surveys but Charles Lane at Park Place in Grapevine provide me with EXCEPTIONAL customer service. ??? KNOWLEDGEABLE... about the product he sold ??? UNDERSTOOD my time was valuable and got straight to the point ??? IMMEDIATELY gave me options ??? EXPLAINED if I didn't see a car I liked, i could look at inventory at other Park Place lots ??? DIDN't FEEL RUSHED ??? TOOK THE TIME to answer ALL my questions via text, email and phone ??? most importantly he GENUINELY made me feel I was a valued client!! A+ I've purchased 4 vehicles in the past 6yrs and this was BY FAR THE BEST car buying EXPERIENCE!!! Thank you Charles, this deserves another trophy! 😉

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Mara Siddique

    New Car Sales Manager

    NOT RATED

    Charles Lane

    Sales Experience Manager

    NOT RATED

  • 5.0 out of 5
    September 9, 2019

    I drove 3-hours for Jordan Lee. This is the name you must ask for when acquiring your next Mercedes-Benz. The MB I purchased will be my 3rd and I will... write the following: Jordan not only gave me multiple vehicle options but also advocated for me to get the best finance rate (considering the tight market in premium products and current market). He's a humble gem in a very competitive environment. Trust in him.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Jordan Lee

    Internet Sales Experience Manager

    NOT RATED

  • 5.0 out of 5
    September 3, 2019

    Rock was amazing and had answers to all my questions and needs . Smooth transaction and very customer friendly. Went in there not knowing what I'll get... and he got me into something better than expected. Thank you Rock #alarms

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 29, 2019

    Jacob was the calm in my storm! I was in need of a new car but I also wasn't going to make a snap decision. He did an excellent job in taking the time... to go over my options. His follow up skills are impressive. When I finally made my final decision I gave Jacob a call. I met with him the next day and within 10 minutes I had my car picked out. That's because he took the time to listen to my needs! Thank you! I love my new Mercedes.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Jacob Eisenberg

    Sales Experience Manager

    (5.0) 8 reviews

  • 1.0 out of 5
    August 28, 2019

    There is never a service advisor available. I left two messages and never received a call back. I went elsewhere to get my car serviced.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi! I am so sorry to hear this. I contacted our team as soon as we received this review and Brittany, our Service Manager, would be more than happy to... speak with you to see where we fell short and how we can earn your trust back moving forward. If you'd like to speak with her, please send your full name, phone number, and any details including who you were previously speaking with/trying to reach to social@parkplace.com.

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