Charles Barker Toyota Scion

New 888-339-2830 Dealer Website
Used 888-339-2843 Email Dealer
Service 888-339-3470

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Reviews

Average Ratings

3.3
Average based on 12 reviews.
  • Toyota Camry XLE purchase

    I just purchased my new Toyota Camry XLE at Charles Barker Toyota after buying at Priority and Checkered Flag previously and Charles Barker was th...


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    I just purchased my new Toyota Camry XLE at Charles Barker Toyota after buying at Priority and Checkered Flag previously and Charles Barker was the best by far the sales representative was friendly and professional and I got the best deal ever thank you so much Josh Dail.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Quite the experience

    I would highly recommend taking your business for a new car elsewhere. I would be doing this dealership a favor if i said that my encounter with ...


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    I would highly recommend taking your business for a new car elsewhere. I would be doing this dealership a favor if i said that my encounter with their salesman was anything but unpleasant. After test driving a vehicle, I was harassed by their salesman about purchasing such vehicle, whom continued to harass me with excessive phone calls. After a week of me not answering, he used my personal information and came to my work to this farther harass me. Buyers be ware.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Toyota

    It was time for me to purchase a car. I wasn't sure what I wanted and where to begin. I ended up at Charles Barker on Laskin Rd. Ray Aiden is the...

    Dealer Response

    Thank you so much for your kind words, we are so happy to know that you had a pleasant buying experience. We noticed that you gave us one-star rat...


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    It was time for me to purchase a car. I wasn't sure what I wanted and where to begin. I ended up at Charles Barker on Laskin Rd. Ray Aiden is the dealer that guided me through the process of finding, deciding and leaving the lot with a car that I love. He offered me solid advice on the many choices that I was faced with at the dealership. I never felt pressured by Mr. Aiden at any point. I have since referred him to several people that are looking to buy and I am sure that they will have a positive experience with Ray also.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for your kind words, we are so happy to know that you had a pleasant buying experience. We noticed that you gave us one-star rating and just wanted to ensure that all aspects of your visit with us were as great as your buying experience. If you have any concerns, we are more than happy to address them and look forward to helping you in the future. Thank you for Riding with Charlie.


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  • Toyota Corolla purchased as Charles Barker

    I had a wonderful experience at Charles Barker Toyota in Virginia Beach. My sales representative, Ray Aiden, was extremely helpful and friendly fr...

    Dealer Response

    We are so glad to know that you had an excellent buying experience with us at Charles Barker Toyota! We will be sure to pass along your kind words...


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    I had a wonderful experience at Charles Barker Toyota in Virginia Beach. My sales representative, Ray Aiden, was extremely helpful and friendly from the time I walked in the door to driving off the lot. I highly recommend purchasing a vehicle from this dealership and from Ray Aiden. You will not be disappointed!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are so glad to know that you had an excellent buying experience with us at Charles Barker Toyota! We will be sure to pass along your kind words to Ray and the team. Enjoy your new car, and thank you for Riding with Charlie!


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  • Great Customer service great price

    My wife and I were looking for a specific vehicle that Charles Barker was able to find. The visit to the dealership went so smooth and easy we wer...

    Dealer Response

    We are so glad to know that you had a great experience in buying your new Highlander! Charles Barker Toyota is honored to have been able to assist...


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    My wife and I were looking for a specific vehicle that Charles Barker was able to find. The visit to the dealership went so smooth and easy we were thankful that we had made the decision to contact CB. Ray Aiden was our professional that led us through the easy purchase process. We can't say enough about Ray's assistance and his knowledge of the Highlander we purchased. He made the buying process so enjoyable with no pressure just clear information, great customer service and a great price. We would highly recommend Ray to anyone looking for a true professional that makes the car buying process easy and enjoyable. The Finance Manager, Chris Hilliker was also great to work with. He was able to get our financing done fast, and at a great rate. He even stayed late to get the job done,. We are now "Driving with Charlie" and couldn't be more happy with his Team!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are so glad to know that you had a great experience in buying your new Highlander! Charles Barker Toyota is honored to have been able to assist you and we will be sure to pass along your kind words to the team. Enjoy your new vehicle, and thank you for Riding With Charlie!


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  • New Car Purchased

    They are a very excellent dealership. My salesman Mike Manalo was very polite and professional. I would recommend Mike to any of my friends and fa...

    Dealer Response

    Hi Sarah, Thank you for taking the time to leave a great review of Charles Barker Toyota. We are so glad to know that Mike and the team took such ...


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    They are a very excellent dealership. My salesman Mike Manalo was very polite and professional. I would recommend Mike to any of my friends and family to use Mike or any other salesman. Everyone is polite and nice to deal with. And I have my second Toyota and I love them.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Sarah, Thank you for taking the time to leave a great review of Charles Barker Toyota. We are so glad to know that Mike and the team took such great care of you. We hope that you are enjoying your new vehicle, and we thank you for Riding With Charlie!


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  • Overseas vehicle purchase

    Charles Barker Toyota sales representative, Janeda Testa has been helping me with the purchase of a 2015 Scion tC release series 9.0. I am current...


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    Charles Barker Toyota sales representative, Janeda Testa has been helping me with the purchase of a 2015 Scion tC release series 9.0. I am currently stationed in Okinawa, Japan and I'll be moving to the Virginia Beach area soon. I could not have asked for a better person to assist with what was required for me to get that vehicle. Her professionalism, knowledge, and understanding made it possible for the sales transaction go as smooth as it possibly could. Should anyone I know move to the Virginia Beach area, I will certainly suggest Janeda by name.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Terrible Customer Service

    I was looking for a pretty specific trim on a used Toyota Sienna and found what I was looking for at the Charles Barker used car lot. I had narrow...


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    I was looking for a pretty specific trim on a used Toyota Sienna and found what I was looking for at the Charles Barker used car lot. I had narrowed it down to the Sienna and a different vehicle on another lot. After I looked at both cars, I called my salesman at Charles Barker the next morning and told him that I wanted the Sienna but was so busy at work that I couldn't get away that day. I offered to give him a credit card to hold the car until the following day since I knew I wanted it. He turned down the credit card but said that he would hold it for the day and just to call the next morning and let me know when I would be coming. I called the following morning to let him know I was on my way and he told me the car had sold the night before. He said that there was nothing he could do, the car had been sold after he left, and that the lot worked on a "first come, first served' basis. Had he told me that the morning before, I would have figured out a way to get them a check for the car. All he did was offer empty apologies, say that he was new and that there was nothing he could have done. I spoke to the used car manager and got the same treatment. Empty apologies, no offer to help me find a comparable van, and didn't even take responsibility for having trained his salesman so poorly that I was given misinformation. Such a shady way to do business and a horrible was to treat a customer. These are the kind of dealerships that give the used car business a bad reputation.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Bad Customer Service

    I was trying to buy a truck last week. Sales person returned my call quick but didn't get the3 requested pictures back. I am 500 miles away and wa...


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    I was trying to buy a truck last week. Sales person returned my call quick but didn't get the3 requested pictures back. I am 500 miles away and wanted info on a shipping company. They gave company, but would not assist with anything. Sales person did not understand that the out of state registering, and wanted to charge me their fees. I was also told, "we don't like people paying cash for a vehicle, we prefer to finance it". A very large employer in the area warns their new employees to steer clear of there.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • RIP OFF SERVICES

    Took my vehicle for services and noticed that the job was 1/2 done, so I refuse acceptance. Guess what, the next day, they lost the keys to my veh...


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    Took my vehicle for services and noticed that the job was 1/2 done, so I refuse acceptance. Guess what, the next day, they lost the keys to my vehicle and gave me plenty of lip services. Took my vehicle to Firestone on General Booth and they fixed what CB Jacked up or couldn't do. Lesson learn for all you young Military Folks stationed @ Oceana and little creek, take it from a seasoned Sailor, stay away from this place. You've been warned.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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