Charles Barker Toyota

4.7 out of 5 4.7

Reviews

4.7 out of 5 4.7
411 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    August 23, 2019

    Ray Aiden was so wonderful, I will be. Customer for life. He is down to earth, genuine, personable, and you can actually converse with him. He listens... instead of interrupting so he can get in the next sales pitch. He is not aggressive, which made me want to buy from him even more. And he’s honest. When it comes time to buy another vehicle, I’m going to Ray Aiden.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi Laura! Thanks for taking the time to leave us a review. We look forward to having you as a customer for life. Have a wonderful day and thank you fo...r Riding with Charlie!

  • 5.0 out of 5
    February 13, 2019

    I recently bought a 2017 Range Rover Sport. I drove 3 hours from DC to VA beach to buy the car. Great experience. I had discussed everything with the sales... person (Stiles Tanksley ) prior to arrival. We had negotiated the price and the trade in. All financing was in order...the process was very simple and straightforward. I highly recommend you work with Stiles on your next car purchase there! Very simple and easy guy to work with. Made my car purchase a breeze! He was always very responsive. I probably exchanges over 200 text messages and I always got a response to any question or comment I had!

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    We greatly appreciate your review! Thank you for traveling all the way down from DC to work with us. We hope to serve you again in the future. Enjoy y...our new Range Rover and thank you for riding with Charlie!

  • July 8, 2019

    I have done business with Charles Barker Toyota for 20 years now and I am on very satisfied customer. The Service Dept is second to none due to people... like Fred Phillips and Chris Belcher. These folks take care of my vehicles and will never take a customer down the road. They can trusted implicitly. Donna, the receptionist, is always there to give you a beautiful smile and red carpet treatment. It’s people like this is why I am a lifelong customer at Charles Barker Toyota.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for your review! We're glad you had a great experience. Have a good day and thanks for Riding with Charlie!

  • 5.0 out of 5
    February 5, 2019

    This is the 3rd time we came back to them to purchase a car. We were just satisfied and happy with our car buying experience with them, that when we needed... cars for our kids it was a no brainer going back to them. Especially Mr. Ray Aiden - so honest and trustworthy that he will have your back when it comes to buying a car. We never felt any of the high pressure and stress that comes from buying a car in the other typical dealerships. He went above and beyond making sure we get the best deal for what we could afford. We have always come out happy and satisfied. Thanks again, Charles Barker Toyota and Mr. Ray Aiden! For sure we will be going your way again soon! Eric & Joy Quinanola

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Eric and Joy, thank you very much for taking the time to leave us a review, We're happy to hear that you had such a great experience with Ray and are ...grateful that you came back to purchase vehicles for your kids. People like you that remind us why we're in this business. Please don't hesitate to reach out if there's anything more that we can do for you. Have a great day and thank you for riding with Charlie!

  • 2.0 out of 5
    January 10, 2019

    My wife talked me in to buying a Toyota truck and against my better judgment I agreed. It took over 7 hours to make the purchase, mostly sitting while... the sales guy was doing who knows what. I wanted side steps & a tonneau cover installed. A couple of days was the response. A couple of weeks was the fact - and It wouldn't have been that fast if I had not called to check the status. The service department seemed surprised when I brought the truck in for the work. They put on the steps, but refused to put on the Toyota factory tonneau cover - it had to go to an off- road place. Bottom line, the staff acts like they're doing you a favor if they do their jobs & don't care that you've dropped $40-50k for their product. I should have gone with Ford, or waited for the Jeep Gladiator. Couldn't have done worse.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    We apologize that you're not happy with the service that you received. We value your patronage and only want our customers to receive the best service.... Please contact us if there's anything more that we can do for you. Thank you.

  • 5.0 out of 5
    November 30, 2018

    Charles Barker has been a God send. From the very first phone call I received from Stino up until I drove off with my new baby, I was kept in the loop... about EVERYTHING. I admit I was a challenge with my requirements as well as not the best credit out here BUT Stino prevailed and now I am proudly driving my new Altima. The other staff was also, too, truly amazing. I came in to wrap up the sale with a terrible headache just dealing with the car buying process and the lady at the reception area offered me a snack, water, and Tylenol. The finance gentleman worked his magic and was able to get me a good monthly payment as well as warranty. He also went above to provide whatever he had to get my children to settle down. Football it was and he, or the rest of staff, never showed any frustration with my kids or myself. They even gave them snacks :) To all of you at Charles Barker, Laskin Rd, THANK YOU ! Honestly, if you are in the car buying process LET THIS BE YOUR FIRST AND LAST STOP. They truly treat you wonderfully with no pressure. Just when I started to get discouraged, they got me approved.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Thank you for your wonderful review!

  • 5.0 out of 5
    November 8, 2018

    Best vehicle purchasing experience that I have had to date. Ray Aiden was extremely helpful and professional as well being very receptive to all the questions... my wife I had about the car we purchased. Ray was very informative and there was no sales pressure, so it was very easy to come to a decision on a vehicle and feel good about my choice. I have had only good experiences with CB Toyota and I am looking forward to that continuing in the future.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Thank you for taking the time to leave us a review! We're happy to hear that you had a great experience with Ray while purchasing your new vehicle. We... look forward to working with you more in the future. Thanks for Riding with Charlie!

  • 5.0 out of 5
    November 4, 2018

    Once again looking for another car. Ray Aiden had what I was looking for and nice inventory . Contacted Ray on A Saturday driving the next day also in... return on a great deal with my trade in. Will continue to see Ray again in the future.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Jerry, thank you so much for taking the time to leave a review. We're happy to hear that Ray was a great help to you! We look forward to seeing you fo...r your next visit. Thanks for "Riding with Charlie"!

  • 5.0 out of 5
    November 2, 2018

    My husband and I came in last Friday looking for this Honda CRV we saw on CarFax. We met Ray and he took us right to this car without trying to talk... us into a new car. We had dealt with two other dealerships and they only wanted to sell us a new car. It was an awful experience. We had a great experience with Ray and the finance department. We definitely will reccomend this dealership and Ray. Thank you Ray for the great experience. We have a great car and are very happy. The Longs

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Priscilla and Fred, thank you so much for taking the time to leave us a great review. We greatly appreciate your feedback and are happy to hear that R...ay provided you with great service. Thank you for recommending us, and thanks for "Riding with Charlie"!

  • 5.0 out of 5
    September 24, 2018

    This was my first time buying a car from a dealership and I could not have have a better experience. Paul was great; he was very communicative, worked... hard to get me the best deals and made the process easy and comfortable! Highly recommend buying a car here!

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Kimberly, thank you so much for taking the time to leave such a positive review. We're so happy to hear that Paul and Chris were able to provide you w...ith a 5-star car buying experience, especially since it was your first time purchasing through a dealership. Please don't hesitate to contact us for anything you may need. Thanks for "Riding With Charlie"!

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