Reviews

Average Ratings

4.6
223 lifetime reviews. Includes reviews of Suttle Motors from DealerRater.com
  • suttle motors

    the people there were very nice the sales rep was very helpful even offered us something to eat and drink they were having a little cook out at t...

    Dealer Response

    Thank you Ronnie for your kind words! We truly appreciate you taking time out of your day to tell us about your experience.


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    the people there were very nice the sales rep was very helpful even offered us something to eat and drink they were having a little cook out at the time and even called me days later to see if I was happy with the car I bought

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you Ronnie for your kind words! We truly appreciate you taking time out of your day to tell us about your experience.


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  • Treated like they did not want my business-arrogant
    July 29, 2017

    From the moment I walked in they acted like they did not want to help me and definitely went out of their way to discourage me from purchasing a n...

    Suttle Motors

    We take this review very seriously and have tried to go through our records and figure out who the salesperson was and who exactly you are. Larry ...


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    From the moment I walked in they acted like they did not want to help me and definitely went out of their way to discourage me from purchasing a new SUV. Larry the Sales Mgr was arrogant and would not even talk to me even though he was just a few feet away. He kept sending the sales person who was not able to provide answers. Worst the Sales Mgr was chatting with a coworker as I walked by him. We called another sales manager there and they did not return our call. Not sure why they seem to discourage some buyers by treating them so badly.

    Does not recommend this dealer
    Suttle Motors

    We take this review very seriously and have tried to go through our records and figure out who the salesperson was and who exactly you are. Larry Preddy is available to speak at 757-886-1789 at your greatest convenience to rectify the situation an understand what happened. Rest assured we do not discourage anyone from trying to purchase a vehicle. Our staff is here to help and provide as much information and knowledge as we can for our customers to be able to make informed decisions.


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  • Treated like lower class
    July 5, 2017

    First off I've been in sales and have family in sales so i know how to play the game and how it works. Believe me when I say your sales team is le...

    Suttle Motors

    Thank you for sharing your feedback. It is important to us that we satisfy every customer and you actually really help us by bringing this issue t...


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    First off I've been in sales and have family in sales so i know how to play the game and how it works. Believe me when I say your sales team is less than par. Not trying to damage anyones reputation by naming names. They will low ball your trade by offering you half of its value and tell you they cannot budge on their price in the least (not a fair trade off). My wife and I were treated like an inconvenience from the second we got there even when making an appointment. We were also traded off to someone other than who we were told we would be meeting with by the internet sales guy. We came in looking to buy that day and it seemed they didn't have time to deal with us and they were reluctantly running numbers. The length of time to even bring back figures for a deal took way too long and was blamed on a computer system that the sales guy said was ALWAYS going down or losing the data they enter. You would think that they would get a new system then. I had high hopes on buying that day but left in the vehicle I came in. I hate seeing dealers like this it really turns people off to the whole buying experience. There is a lot more to the poor experience but I am getting frustrated typing it out and thinking about it. Don't bother asking for me to come back we will not be back and I urge anyone looking for a vehicle here to be prepared for a lack luster experience. If you're a veteran or active duty you should look somewhere else (wont go into details but youre just another sale there)

    Does not recommend this dealer
    Suttle Motors

    Thank you for sharing your feedback. It is important to us that we satisfy every customer and you actually really help us by bringing this issue to our attention. I am concerned about this issue and would like the opportunity to address it. Please be sure to contact me at your earliest convenience. I look forward to speaking with you. Regards, Larry Preddy , Sales Manager


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  • Incomplete
    May 30, 2017

    Disappointed in service, car returned with inside scratches and not correctly put back together, problem not solved . Very sad I will have to buy ...

    Suttle Motors

    Dear Ginger, We are sorry to hear about your experience with us. I really would like to get to the bottom of this issue and see if we can figure...


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    Disappointed in service, car returned with inside scratches and not correctly put back together, problem not solved . Very sad I will have to buy another car after only owning for less than 2 years. Beware of certified used didn't seem to be the case for me.

    Does not recommend this dealer
    Came in for service or repair
    Suttle Motors

    Dear Ginger, We are sorry to hear about your experience with us. I really would like to get to the bottom of this issue and see if we can figure out a solution. Please give me a call or email me at gene.woodson@suttlemotors.com Gene Woodson Service Manager 757-886-1819


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  • Purchasing
    November 20, 2016

    From our home in North Carolina, I could correspond with Jim Russo at the dealership and was thrilled when we found our car. Thanks to a wonderf...

    Suttle Motors

    Thank you very much for leaving us this fantastic review! Anytime our customers let us know that they had a very pleasant purchasing experience br...


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    From our home in North Carolina, I could correspond with Jim Russo at the dealership and was thrilled when we found our car. Thanks to a wonderful online experience our drive to Virginia was Worth every minute. Steve Gamble, the guru of gagetry, on the Cadillac SRX could not have been more helpful. We went through the car stem to stern enjoying the opportunity to learn more about the car we purchased. We highly recommend the Suttle Dealership especially the valued online eexperience. Thank you to Jim and Steve, our SRX guru, for a wonderful purchasing experience. The Hardy's

    Does recommend this dealer
    Suttle Motors

    Thank you very much for leaving us this fantastic review! Anytime our customers let us know that they had a very pleasant purchasing experience brings us great joy. Congratulations on your new Cadillac SRX! Jim, Steve and the rest of the team will be glad to know that they were a positive influence for you during your visit here at Suttle Motors. We look forward to working with your future recommendations. We can't wait to see you again. Sincerely, Larry Preddy , Sales Manager


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  • Amazing
    November 2, 2016

    I was just about finished looking for a quality used car from a dealer. I had been all around the area and most other places wouldn't even KBB val...

    Suttle Motors

    Your kind words mean a lot to us. We appreciate your feedback and are happy to hear that Vinnie was able to meet your needs. At Suttle Motors, we ...


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    I was just about finished looking for a quality used car from a dealer. I had been all around the area and most other places wouldn't even KBB values. Trying to tell me it's common to pay more. By chance I swung by this location and spoke to a salesman named Vinnie. I told them my price range and my monthly payment limit. I was shown as many cars as I wanted to see. Test drove a few, and found the one. It was two years old, 47,000 miles, with a clean car fax. The best part was that they were willing to take $1250 below KBBs suggested price. I'm very happy with this experience.

    Does recommend this dealer
    Suttle Motors

    Your kind words mean a lot to us. We appreciate your feedback and are happy to hear that Vinnie was able to meet your needs. At Suttle Motors, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Regards, Larry Preddy , Sales Manager


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  • 100 percent satisfaction with Doug Trainum.
    October 27, 2016

    I was very satisfied with Mr Doug Trainum because he was very professional and courteous, and he had a fantastic personality. I will recommend Sut...

    Suttle Motors

    Velma, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied wi...


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    I was very satisfied with Mr Doug Trainum because he was very professional and courteous, and he had a fantastic personality. I will recommend Suttle Motors to other people.

    Does recommend this dealer
    Came in for service or repair
    Suttle Motors

    Velma, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with their overall experience. We look forward to working with you again! Regards, Gene Woodson , Service Manager


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  • Wonderful costumer service
    August 10, 2016

    It was truly our pleasure doing business with Tom Wright. We came to Suttle with the intention to meet with another salesman but he was unable to ...

    Suttle Motors

    Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your vehicle pu...


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    It was truly our pleasure doing business with Tom Wright. We came to Suttle with the intention to meet with another salesman but he was unable to work with us upon our arrival. Tom professionally stepped in and proceeded to support us in our search for just the right vehicle to fit all of our requirements. He was extremely knowledgable of all the features of the Cadillac SRX. Equally important, he was very patient and answered each of our questions in detail. Once we decided to purchase, he ensured the SUV was detailed and cleaned and ready for us as soon as our paperwork was completed. We would recommend Tom to anyone seeking a trustworthy sales professional. As a note of importance, we found Tom to be far more knowledgeable and helpful than any other salesperson that we encountered at other dealerships in our search. He's a true asset to Suttle Motor Corportation. He became a significant reason we chose to do business at Suttle even through we live at a distance.

    Does recommend this dealer
    Suttle Motors

    Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your vehicle purchase experience with Tom was so positive. We always do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying your Cadillac SRX. We look forward to seeing you again. Larry Preddy , Sales Manager


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  • WONDERFUL EXPERIENCE!

    Vinnie, was absolutly amazing helping me get into the vechicle of my choice. He is a true asset to the Suttle family. I am still being treated GRE...

    Dealer Response

    Thank you so much for your kind words, Mrs. Gonzalez! We are grateful to have an amazing team that are committed to providing all customers with ...


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    Vinnie, was absolutly amazing helping me get into the vechicle of my choice. He is a true asset to the Suttle family. I am still being treated GREAT even afeter my purchase. Vinnie is very informative and wants to help make sure im happy... When it comes time for my son to drive I WILL be back at Suttle to purchase his car! Best customer service and easy finiancing! WAY TO GO SUTTLE!!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you so much for your kind words, Mrs. Gonzalez! We are grateful to have an amazing team that are committed to providing all customers with the Suttle Difference! Vinnie knows the value of listening to his customers and making sure that their expectations are exceeded! We look forward to being part of you and your son's milestone of picking out his first car and beyond!


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  • Very satisfied with the experience
    July 22, 2016

    Tom Wright and Jaclyn Vazquez both went out of their way to work with us and make sure we picked the right vehicle for our needs. They displayed e...

    Suttle Motors

    Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the ...


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    Tom Wright and Jaclyn Vazquez both went out of their way to work with us and make sure we picked the right vehicle for our needs. They displayed excellent product knowledge and great customer service and responsiveness without being pushy.

    Does recommend this dealer
    Suttle Motors

    Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the sales experience. We are pleased that your vehicle purchase experience with Tom and Jaclyn was so positive. We always do our best to make sure all of our customers leave with the right vehicle, and we're glad that you're enjoying yours. We look forward to seeing you again. Kind regards, Larry Preddy , Sales Manager


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