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Sutton Ford Lincoln

Rectangle 48
Sales 9:00 AM - 9:00 PM
Service 7:00 AM - 7:00 PM

Sutton Ford Lincoln Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 9:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 9:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 7:00 PM

Tuesday

7:00 AM - 7:00 PM

Wednesday

7:00 AM - 7:00 PM

Thursday

7:00 AM - 7:00 PM

Friday

7:00 AM - 7:00 PM

Saturday

8:00 AM - 3:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since June 2009

Welcome to Sutton Ford in Matteson!

...



As a premier Chicagoland Ford dealer, we have a large selection of new and used Ford cars, trucks and SUVs. We know that prospective customers are now extremely educated when researching their next vehicle, that is why we have made it our job to provide you with all valuable information so you may spend less time researching and more time enjoying your new purchase.

Ready to test drive a Ford? Visit us today!

"Your favorite Ford & Lincoln dealership"

Sell & Trade

Sell or Trade-in Your Car for Cash
Dealers are constantly looking for used inventory. Request an appraisal to find the cash or trade-in value of your car.
Request an Appraisal

Service

Oil, Filter Change

$34.99 and up*

Fuel Injector Service

$179 and up*

Car Wash

Complimentary

Transmission Service

$179 and up*

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.6 out of 5 4.6
908 lifetime reviews. Includes reviews of Sutton Ford Lincoln from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    December 4, 2018

    The customer service was great!! However, I was disappointed that I did not get my free oil change that I was told I would receive this month.

    5.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    1.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 3, 2018

    ,Overall everything went smoothly,the only one I had contact with was Mr.Lester Parker and the cashier, It was a wonderful experience,Thanks again.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Lester Parker

    Lease Manager

    (4.9) 17 reviews

  • March 21, 2016

    I had a great buying experience at Sutton Ford. They gave me friendly, honest service, and I would definitely recommend them to everyone.

    5.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 3, 2018

    I didn't buy my car from Sutton but they sure made me feel right at home. They honestly cared about taking care of the problem! Eric in service was awesome... to talk to, even the shuttle ride was a comfortable one. When the car was ready I picked it up and was washed and dried off! When I get my next car Sutton is definitely first on list, let see if sales can match up to service, thanks for helping me!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 3, 2018

    I appreciate Melissa and the Sutton Ford Team! They always provide excellent and quality service work to their customers. I???m so blessed and thankful... for everything they provide to me.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Cree Lyons

    Service

    (5.0) 19 reviews

    Jamie Vasquez

    Service

    (4.9) 36 reviews

    Lester Parker

    Lease Manager

    (4.9) 17 reviews

    Randy Mohrbach

    Parts and Service Director

    (4.3) 14 reviews

  • 5.0 out of 5
    December 3, 2018

    the employees at Sutton are very accommodating, and seems to be very concern about making the customer happy. I would recommend Sutton as a place to purchase... a vehicle.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Jamie Vasquez

    Service

    (4.9) 36 reviews

    Chatman Farland

    Salesperson

    (5.0) 13 reviews

    Randy Mohrbach

    Parts and Service Director

    (4.3) 14 reviews

  • 5.0 out of 5
    December 2, 2018

    Helped in all the sale process, great people, great communication. Smooth deal. Professionals at working my deal and also good at what they do. No problems... at all

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    LaToyta McDonald

    Finance

    (4.9) 27 reviews

    Chatman Farland

    Salesperson

    (5.0) 13 reviews

    Jeffery Moyers

    Sales Manager

    (4.8) 7 reviews

  • 5.0 out of 5
    December 1, 2018

    Oil change, protective shield repair and auto butler in one day, plus courtesy transport to and from home. Who can ask for anything more? Thank you for... your service !

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Jamie Vasquez

    Service

    (4.9) 36 reviews

  • 5.0 out of 5
    November 30, 2018

    I dealt mainly with Melissa, she kept me up to date with the progress of car. With daily texts and phone calls. She also made sure I was satisfied with... my experience with the dealership.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 29, 2018

    I had an appointment originally scheduled for a Monday at 10am but I was told at 8am that they had to cancel it because a mechanic called in sick. I informed... them that I took off work for this appointment so they offered me a loaner and told me to pick it up on Tuesday before 845p and they will work on my vehicle on Wednesday morning. I was also told that I didn't have to worry about returning it with the full tank of gas that it had in it. Melissa text me almost daily to give me an update on my vehicle. She was always very professional, helpful and accommodating. My vehicle was serviced for a whole week and when she text me that it was ready she said they cleaned it up for me and I didn't have to pay the usual $100 deductible. I also had a thank you card waiting from Melissa and a small gift. This is the best service I have ever received in the 20 years I have owned vehicles. I love this dealership and will be back to purchase another Lincoln within the next couple of years and will have all of my services done here.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
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Sutton Ford Lincoln

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