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Reviews

3.3
41 lifetime reviews.
  • Great experiance -- once again

    For the last three years, I've bought a Lexus RX350 at Lexus of South Atlanta. The first time I was driving back from the Auburn-Georgia game and ...

    Dealer Response

    Thank you so much for all of your compliments. We work hard everyday so our guests don't have to. We like to work around your schedule and always ...


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    For the last three years, I've bought a Lexus RX350 at Lexus of South Atlanta. The first time I was driving back from the Auburn-Georgia game and just stopped by to just look at cars (I live in Athens). They had what I was looking for and made a very fair offer, and a couple of days later the deal was done. The last two years the deals have been done electronically. They make a fair offer and they have delivered the car to my doorstep and driven away my trade in. Every part of the process has been first class -- the negotiation process, the fast and friendly response to all messages, the delivery of the car, etc. My friends are amazed at how easy and fast it has been. I've not used their service department, but they have many useful and innovative services, such as servicing the car while flying from the Atlanta airport. My last car was purchased working with Randy Reece, the Internet Sales Manager. Give Randy a call if you are interested in a new Lexus. He is great. And don't worry if you live a distance away from the dealership. You can always get service at a Toyota dealership (like I do in Athens). Prior to buying my first Lexus, I talked to a dealer in North Atlanta, and it was obvious that they didn't want to work very hard to "earn" my business. I don't normally write reviews this positive, but my experience at Lexus of South Atlanta warrants it. Hugh J. Watson

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you so much for all of your compliments. We work hard everyday so our guests don't have to. We like to work around your schedule and always strive to deliver fast, friendly and knowlegable service. Please keep in touch!


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  • Stay away from this dealership

    I would give 0 stars if I could. I was warned by my friend when I mentioned to him that I am going to this dealership to buy a new car. He warned ...


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    I would give 0 stars if I could. I was warned by my friend when I mentioned to him that I am going to this dealership to buy a new car. He warned me that this dealership's detail department is notorious for screwing up the car and lo and behold I noticed the swirls and scratch marks on a brand new LS460 even before signing the paper work. I should have walked out then. But the dealership assured me it is no big deal and they can buff it out. I left the car with them and didnt even drive that night. Long story short, they attempted to fix this 4 times and the swirls are still present. Yesterday, an independent 3rd party auto business has given me a report of the paint condition (even the clearcoat is damaged while the dealership tried to fix the swirls) but the dealership managers outrightly reject and refuse to acknowledge and correct the situation by doing the right thing. I have driven to this dealership from near Mall of GA 4-5 times. They are the absolute worst when it comes to customer service and by far the worst detail department. So do yourself a favor and stay away from this dealer if possible. At any cost don't let their detail department touch your car. I bought this car 3 months ago and tried my best to not give them a bad review since I hoped they will do the right thing and make this a positive experience for me. Today I was let down again and I had to share this for others so they can make an informed purchase. As a small business owner, I feel bad for writing a negative review but not taking care of an obvious issue and giving a runaround to the customer demands one. I hope the powers to be at Butler Lexus can intervene and remedy the situation instead of ignoring a small fish like me.

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Damaged Windshield--Refusal to pay

    Picked up my car from the dealership after an $1,100 tuneup; front windshield on driver's side was damaged. Spoke with Tim Whitehead, Service Ma...


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    Picked up my car from the dealership after an $1,100 tuneup; front windshield on driver's side was damaged. Spoke with Tim Whitehead, Service Manager, regarding repairing the windshield. Mr. Whitehead refused to repair the car, even though the damaged occurred at the dealership.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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