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Reviews

Average Ratings

4.9
412 lifetime reviews. Includes reviews of Luther Brookdale Mitsubishi from DealerRater.com
  • Everything we were looking for

    My husband and I just bought a Mazda3 6 speed from Brookdale Mazda Mitsubishi. Back 4ish years ago we bought a Mazda5 from them and we were happy ...


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    My husband and I just bought a Mazda3 6 speed from Brookdale Mazda Mitsubishi. Back 4ish years ago we bought a Mazda5 from them and we were happy with the experience. We did most of our shopping online so we knew what we wanted and about what it should cost before the first email with Eric Palmer, he got back to us fast every time and by the time we went in for a test drive we knew the deal we were going to get. Their financial dept got us set up with a loan and we are loving the new car.

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Great Service
    February 10, 2017

    Kasey Pupeza gave us great service and had us organize our indecision into a decision of what we wanted in a car and what we needed in a car. She ...


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    Kasey Pupeza gave us great service and had us organize our indecision into a decision of what we wanted in a car and what we needed in a car. She goes the extra mile to guide and be available to make the decision and easy one. She offers knowledge of the future of cars and knows the working of the Mazda's without question. This is our 3rd Mazda. We are happy with the longevity of the models. We are happy with our maintenance programs and service is painless. We choose leasing which works well with our finances and family situation. Thank you for a great experience, Ben and Rae Blackhawk

    Does recommend this dealer

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  • Nice place with good service.

    We bought a vehicle there in 2009 and have gone there ever since for oil changes.


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    We bought a vehicle there in 2009 and have gone there ever since for oil changes.

    Does recommend this dealer
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Chad is awesome!
    December 16, 2016

    This is my fourth vehicle with Chad at the Luther Brookdale Mazda / Mits. dealership and he has been excellent in with all four vehicles. Profes...


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    This is my fourth vehicle with Chad at the Luther Brookdale Mazda / Mits. dealership and he has been excellent in with all four vehicles. Professional, personable, thorough and simply a delight to work with. I plan to get all future vehicles from Chad as well, regardless of where I may land/live in the future. His outstanding service has me locked in as a 'lifer'!

    Does recommend this dealer

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  • The MOST AMAZING car buying experience ever!!
    December 16, 2016

    The day I bought my vehicle I had an appointment with another salesman at a different dealership to look at / buy a specific vehicle they had on t...


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    The day I bought my vehicle I had an appointment with another salesman at a different dealership to look at / buy a specific vehicle they had on their lot.....that morning, before my appointment time, they sold it. I went online found a vehicle I was interested in and started an online chat with Durrell at Luther Auto - Brookdale Mazda Mitsubishi. This was around noon...after several failed online application attempts (my fault lol) Durrel said he would give me a call and take care of it for me. After he got all of my information he literally took it and ran with it....one hour later he called me back to let me know that I was able to come in and test drive / purchase the vehicle. Dan Nelson had all of the paperwork ready to go and explained everything to me in a way that made my experience just that much better!! By no fault of Durrell's or the dealership I was not able to drive my new vehicle off the lot that day. Durrell offered to have my new vehicle delivered and when the timing didn't work out quite as expected Durrell offered to drive it down (an hour away) himself...ON HIS OFF DAY! Since then Durrell has answered any questions I've had....by the way, he already sold the vehicle and this is not really his "job" anymore. This experience from start to finish was like no other customer service I have ever experienced. Thank you so much Durrell for everything you did, all the time you took, and your patience with me, and to Luther Auto for being pretty freaking amazing!!! Going forward Luther Auto and Durrell will always be my recommendation to friends and family looking for a vehicle!!

    Does recommend this dealer

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  • Melissa was helpful diligent to answer questions and get us
    December 9, 2016

    This is the third vehicle in the last year that we have purchased/leased at Brookdale Luther Mazda/Mitsubishi. We have found the staff to be helpf...


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    This is the third vehicle in the last year that we have purchased/leased at Brookdale Luther Mazda/Mitsubishi. We have found the staff to be helpful and willing to work with us to come up with the best option for our budget and needs.

    Does recommend this dealer

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  • Great experience again!
    November 26, 2016

    Chad Walczak again was so helpful. Positive, friendly, knowledgable, and a good listener. He answered our questions well without over-answering. M...


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    Chad Walczak again was so helpful. Positive, friendly, knowledgable, and a good listener. He answered our questions well without over-answering. Mike (used car sales manager) was very caring and helpful, and we felt he gave us a good deal. Overall they treated us very well in very way. We will return again in a few years and hopefully Chad will still be there!

    Does recommend this dealer

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  • Great experience - second time buyer
    November 21, 2016

    This is my second vehicle purchase from Luther Brookdale Mazda Mitsubishi and I was very satisfied with the customer service. Greg Rooney was the ...


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    This is my second vehicle purchase from Luther Brookdale Mazda Mitsubishi and I was very satisfied with the customer service. Greg Rooney was the highlight of this experience. He was very knowledgeable about the vehicle, answered all my questions. He explained all the facts and allowed me to take my time, think about all the options, and make my own decisions. Greg guided me through the purchase and never pressured me. He also was very warm and friendly and took care of me and my family well during our visits to the dealership.

    Does recommend this dealer

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  • Fantastic
    November 14, 2016

    Very professional, helped to the best of their ability to put me in a car that worked for me. Gave me best possible deal. Chad and Mike preformed ...


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    Very professional, helped to the best of their ability to put me in a car that worked for me. Gave me best possible deal. Chad and Mike preformed outstanding with me. Very friendly and personable.

    Does recommend this dealer

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  • Great experience...every time!!
    November 13, 2016

    This is my fourth purchase from Brookdale Mazda Mitsubishi and again I was extremely satisfied with the customer service! Of course I went directl...


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    This is my fourth purchase from Brookdale Mazda Mitsubishi and again I was extremely satisfied with the customer service! Of course I went directly to Chad Walczak in sales because of his friendliness, enthusiasm, patience and knowledge of the vehicles. As always Chad made sure I got exactly what I wanted and was 100% satisfied with my purchase. Even after the sale was final, Chad took the time to walk me through all of the features of my new CX-5 and answer any questions that I had. I will continue to work with Brookdale Mazda Mitsubishi and would definitely recommend them, Chad in particular, to anyone looking for a new vehicle!

    Does recommend this dealer

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