Reviews

Average Ratings

3.0
5 lifetime reviews.
  • Give Hutchens a Visit!

    My experience with Hutchens not only lead to my wife and I pruchasing one vehicle for my wife, we returned a week later to purchase one for myself...

    Dealer Response

    Thank you for your review of your experience here at Hutchens Chevrolet. Please let us know if there is anything else we can do to be of assistan...


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    My experience with Hutchens not only lead to my wife and I pruchasing one vehicle for my wife, we returned a week later to purchase one for myself as well. From the moment we first walked on the lot we knew Hutchens was right for us. Mark, from sales, is an amazing car salesman. He greeted us shortly after we arrived but when we told him we were just looking he did something I had never seen a car salesman do. He left us alone! He retreated to the show room where he remotely unlocked cars we were looking at. When we had questions he quickly came out to answer them and then left us to it. When we decided to make the purchase a few days later Brian Hutchens treated us as if we were members of his own family. They didn't push at any time, not for extra bells and whistles or anything. To Brian, Mark and Billy- Thank you for making us feel so comfortable by getting to know us as people not just customers. I've never felt so at ease while making such a purchase. To anyone in the Newport News area looking to buy a car- Go to Hutchens and see what I mean, you will not regret it.

    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Thank you for your review of your experience here at Hutchens Chevrolet. Please let us know if there is anything else we can do to be of assistance. Sincerely, Diana


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  • Unauthorized repairs

    I turned my car into john in service, explained to him what the vehicle was doing and was told there is a $79.00 diagnosis fee and that fee would ...


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    I turned my car into john in service, explained to him what the vehicle was doing and was told there is a $79.00 diagnosis fee and that fee would go towards the repair if I chose to complete it there. The next day I hear back from John, he said the vehicle was ready for pick up and he had told his technician just to fix the problem because he was already there. Come to find out I had a $350+ service bill waiting for me, I had only authorized the $79 for diagnosis and explained that to the service manager Larry. He lowered the price to $250.00, I was OK with paying that because they had told us they found the problem and it was fixed. We got in the car and drove down the road and the same exact issue happend again, we returned to hutchens and left the car with them. I received a call the next morning from john again stating that they would need $1000.00 now to diagnose the car again, they said the first time we brought the car to them it had 1 DTC (diagnostic trouble code) when we returned the car now had 18 DTC's. I am now back to square one with my vehicle after paying $250.00 for unauthorized work that didn't fix my vehicles issue.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Great Service from Mr. John Sherman and Green Team

    Mr. John Sherman is a God send. He and his team have serviced my vehicle on and off for at least 8+ years and he has been the same, soft spoken, p...

    Dealer Response

    Thank you so very much for your kind words. Here at Hutchens Chevrolet we truly are fortunate to have such wonderful customers and deeply appreci...


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    Mr. John Sherman is a God send. He and his team have serviced my vehicle on and off for at least 8+ years and he has been the same, soft spoken, professional and respectful Service Manager from day one. He takes time to call you and explain in unambiguous language the problem and offers suggestions to correct the problems. This past week I had my Avalanche towed to Hutchens and alerted John that I had a problem that required their expertise. He and his team took great care to diagnose and complete repairs to my 2004 Avalanche in an expeditious and courteous manner and without hassle. Please pass on how grateful and appreciative I am for the friendly and professional demeanor displayed by Mr. Sherman and the entire Green Team! Thank you and God bless! Respectfully submitted, Donald Charity

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you so very much for your kind words. Here at Hutchens Chevrolet we truly are fortunate to have such wonderful customers and deeply appreciate your kind words! I will be sure to show John your review & thanks again.


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  • Thank you

    Thank you cars.com for having Hutchens Chevrolet on your website. The dealer was very nice and experienced. He was not pushy. I didn't feel forced...

    Dealer Response

    Thank you Valeria for taking the time to provide a review of your experience at Hutchens Chevrolet. We truly do care about our customers and deep...


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    Thank you cars.com for having Hutchens Chevrolet on your website. The dealer was very nice and experienced. He was not pushy. I didn't feel forced to buy a car, although I was in need of a new vehicle. He was patient with me, because my jeep had broke down on me. I will go to Hutchens for my next car, plus I sent my nephew there. Thank you cars.com. Because of you and I have a wonderful car, and I LOVE IT!!!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you Valeria for taking the time to provide a review of your experience at Hutchens Chevrolet. We truly do care about our customers and deeply appreciate the opportunity to help you. Thank you again for choosing Hutchens Chevrolet!


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  • A good experience, overall.

    Purchased a used car. No normal person likes the whole haggling process. Yes there was some give and take (they gave more, as far as I could tell)...

    Dealer Response

    Thank you for your review of your experience here at Hutchens Chevrolet. We deeply appreciated the opportunity to earn your business. We are con...


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    Purchased a used car. No normal person likes the whole haggling process. Yes there was some give and take (they gave more, as far as I could tell). Good interaction, no real pressure to "buy today". I came up a bit on my base price, they waived a few fees, threw in some oil changes. Nothing earth shattering. Once the price was set, the financing was a cakewalk; probably took ten minutes once I selected a financial institution. Only gripe, the final cleaning and detailing prior to my pickup couple of days later was lackluster. No real effort put forth. Otherwise, the folks at the dealer were pleasant enough to tolerate for a couple of hours.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for your review of your experience here at Hutchens Chevrolet. We deeply appreciated the opportunity to earn your business. We are continuously striving to exceed our valued guests expectations. Please always feel free to call on us anytime if we can be of assistance in the future. Sincerely, Diana


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