Reviews

Average Ratings

5.0
9 lifetime reviews.
  • Review

    I can keep this real simple. This was without a doubt the most outstanding car purchasing experience of my life. Everyone was as helpful as they c...


    Show Full Review

    I can keep this real simple. This was without a doubt the most outstanding car purchasing experience of my life. Everyone was as helpful as they could have been, the process was smooth and timely and I was in my car (the only car I wanted) in a matter of days. The dealership as well as the staff were the best combination of professionalism and caring that I've had the pleasure of meeting. I would recommend this dealer and staff to my friends and family. They broke the stereotypical view of car salesman that I had formed because of past bad experiences.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Mr. Joel Villanueva

    Just purchased my 2017 mazda Cx-9 machine Gray from Rosen Mazda of Waukegan. Terrence the internet manager gave me upfront pricing for the vehicl...


    Show Full Review

    Just purchased my 2017 mazda Cx-9 machine Gray from Rosen Mazda of Waukegan. Terrence the internet manager gave me upfront pricing for the vehicle that I wanted. He was very helpful in finding the car that I want. When I stopped by the store, Terrence had me working with Tony Espinosa. Tony helped me a lot and actually gave me a better deal. Originally I was looking for a 2016 but Tony gave me a better deal on a 2017 Mazda Cx-9. Tony helped a lot in facilitating and making me decide to buy the 2017. Paul the general manager made sure that I got the best rate that I can qualify for. The whole team was really awesome. I would highly recommend Tony E, Terrence and Paul. If you are on the market for a Car I would highly recommend stopping by Mazda of Waukegan before going to any other place. They will make sure that you are satisfied with your experience.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • My Experience @ Rosen Mazda

    I purchase a 2015 Mazda 6 and I am very delighted. The salesman Henry was very nice and help me in doing this. Scott was very helpful as well with...


    Show Full Review

    I purchase a 2015 Mazda 6 and I am very delighted. The salesman Henry was very nice and help me in doing this. Scott was very helpful as well with perks and all great financing.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Clean, friendly

    Everyone was very friendly and helpful. Establishment was very clean.


    Show Full Review

    Everyone was very friendly and helpful. Establishment was very clean.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Amazing service!!

    I have been going to this dealership for years. I have bought at least 5 different cars/suv's and every time was pleasant. Omar, Pauly and Brian a...


    Show Full Review

    I have been going to this dealership for years. I have bought at least 5 different cars/suv's and every time was pleasant. Omar, Pauly and Brian are the best to work with! They make everything straight forward and easy. They really go the extra mile to make their customers happy and want to return! Thanks guys!!!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Great service, fast comunication

    Got a flat tire on Saturday early morning. It was side wall puncture so it couldn't be repaired. Waited for the store to open and called Tony. Wit...


    Show Full Review

    Got a flat tire on Saturday early morning. It was side wall puncture so it couldn't be repaired. Waited for the store to open and called Tony. Withing 10 min he called me back with price and exact time of arrival. The tire was supposed to be deliver on Monday 3:30. I was nicely surprised that they even knew the time. I dropped the car on Saturday and they called me back on Monday around 2PM that the car is ready ahead of schedule. The only con was that they didn't have available loaner but given the short notice I don't blame them. Great experience.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • No pressure

    I bought a 2015 mazda 6 from Rosen Mazda. It was the best car buying experience I have ever had at any dealership. I worked with the internet Mana...


    Show Full Review

    I bought a 2015 mazda 6 from Rosen Mazda. It was the best car buying experience I have ever had at any dealership. I worked with the internet Manager Charles and the GM Scott. Very nice, they didn't pressure me into buying when I was there. I would recommend them in a heart beat.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Unresponsive, don't care if they sell you a car

    I sent an inquiry through cars.com and never heard from Rosen Mazda of Waukegan. After 2 business days with no response I decided to stop by (not ...


    Show Full Review

    I sent an inquiry through cars.com and never heard from Rosen Mazda of Waukegan. After 2 business days with no response I decided to stop by (not far out of my way) and see if the cars I was interested in were available. One was, and after 20 minutes of looking for the keys, I just asked if I could see the car and would be happy to come back later to test drive once the keys were found. The exterior of the car was covered in a thick layer of dust and was parked in the back of thier lot. Another 2 business days pass and no call saying the keys were found. I called and was told my salesman was out and would call me back. Nothing for several hours so I called again because I wanted to look at the car that weekend. The second time I was told the keys had been found so I made an appointment to see the car that night. When I arrived to see the car, it was pulled out front right in front of the main doors, still covered in dust. My salesman had left for the night, but at least he had told someone I was coming. Nobody really cared if they sold me that car. I have no interest in ever looking at another car offered by this dealership.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Very disappointed

    I called the dealership to inquire about a used vehicle before coming.. I asked over the phone if the vehicle was in good condition or had any mec...


    Show Full Review

    I called the dealership to inquire about a used vehicle before coming.. I asked over the phone if the vehicle was in good condition or had any mechanical issues and was told everything was in good shape. I went the next day was told by the salesman the four wheel drive did not work on the vehicle ... overall I was very upset I was not told this ahead of time before spending my time driving out there after asking if anything major was wrong with the truck... very misleading.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review