Reviews

Average Ratings

4.7
137 lifetime reviews. Includes reviews of Heritage Chevrolet from DealerRater.com
  • Great Sales Department

    Purchased my fourth new Chevy truck from Josh at Heritage Chevrolet today. He always gets me the best price with the nicest purchase experience po...

    Dealer Response

    Thank you for your purchases! We appreciate the opportunity to be of service!


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    Purchased my fourth new Chevy truck from Josh at Heritage Chevrolet today. He always gets me the best price with the nicest purchase experience possible. I competed asked five dealers for price quotations and Heritage provided the best price, so they got my business again. If you want the best price possible and a very friendly buying experience this is the dealership to visit first.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for your purchases! We appreciate the opportunity to be of service!


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  • Great Experience!
    September 11, 2017

    My wife and I recently purchased a used vehicle from Heritage Chevrolet in Chester, Virginia. We are in our 60???s and this was our first ever use...


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    My wife and I recently purchased a used vehicle from Heritage Chevrolet in Chester, Virginia. We are in our 60???s and this was our first ever used vehicle purchase. We???ve always bought new so our trepidation was high going in. I must say it was, without a doubt, the most pleasant car buying experience we have ever had. Keith Black, the sales associate, was honest, personable, straight forward in the price negotiation and he was everything but the a-typical ???used car salesman??? most of us dread to deal with. We knew the price of the vehicle we were looking at was good going in but Keith worked with us to make the deal even better. He answered all our questions honestly and fairly. If he didn???t know the answer he was quick to find one for us. Never did we feel pressured or put on the spot with a ???take it or leave it??? offer. We felt the deal we made was more than fair and are very pleased. The finance manager Tom O???Toole also was outstanding in finding us the best rate possible for our purchase. There was no added pressure to buy additional warranties or other add-ons we weren???t interested in. They asked up front if we were interested in any kind of extended warranty, we said no and that was it. Again, very professional. Tom even notified us the following day about a manufacturer recall he found which was outstanding. He told us that he and Keith would ensure our vehicle was taken to the proper dealer, by Heritage, and we would receive a loaner vehicle from Heritage while the vehicle was serviced. There were no owner???s manuals with the vehicle so Keith ordered a set from the manufacturer and will have them mailed to our home. The little things matter and both Keith and Tom sweat the little things! Once again, thanks to Keith Black, Tom O???Toole and Heritage Chevrolet. Extremely professional, courteous and obviously caring about customer service and satisfaction. We will most certainly recommend them all to friends and family!

    Does recommend this dealer

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  • Friendly and Efficient!!
    May 10, 2017

    I couldn't have been more pleased with the service I received last week. Having worked for a competing dealership for a long time, I expect a goo...

    Heritage Chevrolet

    Thank you for taking the time to give us this review. We appreciate it and pleased to continue to EARN your business. Jay Burchell General Manager


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    I couldn't have been more pleased with the service I received last week. Having worked for a competing dealership for a long time, I expect a good experience. I was, however, blown away by the absolutely perfect process executed by Donnie, Marco & Lisa. The atmosphere was laid back, yet still professional. Even the employees that were not assisting me acknowledged me, & it was very welcoming. From the time I dropped my vehicle off, until I picked it up two days later, everything was seamless. I was running behind & in a hurry to pick my kids up from the bus, & they had everything ready & got me out lightening quick. I am impressed, and most grateful for the high quality service I received from these three incredible employees!!

    Does recommend this dealer
    Came in for service or repair
    Heritage Chevrolet

    Thank you for taking the time to give us this review. We appreciate it and pleased to continue to EARN your business. Jay Burchell General Manager


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  • Heritage Chevrolet to the rescue, every time!
    April 19, 2017

    My husband and I have been coming to Heritage for the last couple of years. From the very first moment that we had ever stepped foot through the d...

    Heritage Chevrolet

    Thank you for being our customer! And thank you for your purchase -- thanks, also, for taking time out to write this review!


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    My husband and I have been coming to Heritage for the last couple of years. From the very first moment that we had ever stepped foot through the door, we were welcomed like family. We never once felt pushed into a deal that we weren't 100% comfortable with. We recently had the pleasure of getting to work with Alex Perry, who literally opened the car manual and explained things. He is very professional and kind. He spoke with us like family, like we have known him for years. His customer service is something that his peers should look up to because it was flawless. We will keep all of our future car purchases at this dealership and recommend to our family and friends!

    Does recommend this dealer
    Heritage Chevrolet

    Thank you for being our customer! And thank you for your purchase -- thanks, also, for taking time out to write this review!


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  • How to be a SalesPerson
    February 16, 2017

    My Experience: The salesman Dario Amato is the only reason we bought the car. my wife and I came to look at a Camaro Convertible. It was not what...

    Heritage Chevrolet

    Thank you so much for taking the time to tell us about Dario's assistance to you and your wife in purchasing a new Chevy from Heritage Chevrolet. ...


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    My Experience: The salesman Dario Amato is the only reason we bought the car. my wife and I came to look at a Camaro Convertible. It was not what we were looking for, and as we were leaving we saw an Impala. As we were looking Mr. Amato ask if he could help us and we told him we were not interested in buying a car. The more we looked at the one we bought our interest became in buying was peaked. When Mr.Amato was walking by the second time I ask him if he could give us the price Heritage was looking to get for the car. Without any pressure Mr.Amato went out of his way to make sure that all of our needs were met before buying the car. We did not get in over our head on a car we could not afford, and payments that fit our budget. This is why I tell you that Mr. Amato is the sole we bought the car. It was an excellent experience for both my wife and I and should be an example for more sales personnel to follow. great Job Dario Amato :-) :-)

    Does recommend this dealer
    Heritage Chevrolet

    Thank you so much for taking the time to tell us about Dario's assistance to you and your wife in purchasing a new Chevy from Heritage Chevrolet. We really appreciate the opportunity to Earn your business and I will certainly pass on this fantastic news to Dario. Please let us know if we can be of any assistance in the future as this is the Beginning of a Heritage Family Experience not the end. Enjoy your New Chevy. Jay Burchell General Manager Heritage Chevrolet


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  • Purchase A New Siverado From Heritage Chevrolet
    January 2, 2017

    I picked Heritage because of their excellent selection, fair pricing, and friendly staff. I contacted Alexander Perry by their website. He provid...


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    I picked Heritage because of their excellent selection, fair pricing, and friendly staff. I contacted Alexander Perry by their website. He provided me with five 2017 Silverados to choose from that met my exact requirements. He set up an appointment, let me review all the vehicles and let me decide on which one I liked best. After locating a nice truck, a 2017 Chevy Silverado LTZ, 4x4, crew cab. he interfaced with the sales management team to get me a decent price. I contacted six Chevy/GMC dealers within 150 miles to make sure Heritage was still offering me the best price. Joshua Freedman helped me get all the manufacturer rebates available, which brought the truck within my budget price. He found I no other dealer even offered me, which sweetened the deal a bit more. I known they got me the lowest price possible, no buyer regrets here! I traded in my 2016 LT Z71 Silverado for an LTZ because they provided a fair trade-in price. I have never felt pressured at Heritage Chevrolet. This is about my ninth or tenth vehicle purchase with them and they always provide a no pressure environment. John Peck found a great loan, good interest rate, and a monthly payment that meets my budget. I will return to Heritage because they have a great selection (in stock), good pricing, and friendly sales team.

    Does recommend this dealer

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  • Service Excellence!
    August 30, 2016

    Lisa did a fantastic job working with me on detailing the issue I was having with my vehicle as well as other related concerns. The technician tha...

    Heritage Chevrolet

    We are glad to be of service -- thank you for choosing us!


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    Lisa did a fantastic job working with me on detailing the issue I was having with my vehicle as well as other related concerns. The technician that worked on the car went above and beyond actually correcting a few items I didn't even ask for! That is TRUE professional service, second to none! This is also after another Chevrolet dealer, out-of-area, was not able to determine the nature of the issue and wanted me to spend $1000 on parts that wouldn't have even corrected the issue, not even RELATED to the issue.

    Does recommend this dealer
    Came in for service or repair
    Heritage Chevrolet

    We are glad to be of service -- thank you for choosing us!


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  • Heritage Chevrolet , why go anywhere else?
    August 12, 2016

    not only do they have an excellent sales team, they have a top notch service dept. too! I wouldn't take my Suv anywhere else!

    Heritage Chevrolet

    Thank you so much for the opportunity to EARN YOUR BUSINESS. We do appreciate it and promise to back you up on your automotive needs in the Futur...


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    not only do they have an excellent sales team, they have a top notch service dept. too! I wouldn't take my Suv anywhere else!

    Does recommend this dealer
    Came in for service or repair
    Heritage Chevrolet

    Thank you so much for the opportunity to EARN YOUR BUSINESS. We do appreciate it and promise to back you up on your automotive needs in the Future. Sincerely, Jay Burchell President and Executive Manager


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  • Outstanding Purchasing Experience
    August 2, 2016

    Prior to my purchasing my 2016 Equinox LZT I had interacted with 5 other non-Chevrolet dealerships in the Richmond Metropolitan area. I have purch...

    Heritage Chevrolet

    Mr. DANIELS, Thank you so much for taking the time to provide us with this review. I sincerely appreciate this, your business now and in the fut...


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    Prior to my purchasing my 2016 Equinox LZT I had interacted with 5 other non-Chevrolet dealerships in the Richmond Metropolitan area. I have purchased over 2 dozen vehicles during my life. The professionalism interpersonal skills of Mr. Keith Black exceed all of my previous vehicle-buying experiences. He has an incredible knowledge base about the Equinox and an art for encouraging and facilitating discussion, test driving, and customer questions. I neither felt any pressure to purchase nor impatience with the extended time I spent assessing the Equinox from Mr. Black. I have and will continue to recommend Heritage (especially Mr. Black) to my family members and friends.

    Does recommend this dealer
    Heritage Chevrolet

    Mr. DANIELS, Thank you so much for taking the time to provide us with this review. I sincerely appreciate this, your business now and in the future. Thank you. Jay Burchell President and Executive Manager.


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  • Old scoll; devious
    July 25, 2016

    This dealership is very old school; no computer generated offers here; expect scribbled numbers that are quickly taken away and then verbally misr...


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    This dealership is very old school; no computer generated offers here; expect scribbled numbers that are quickly taken away and then verbally misrepresented. It took days to get to there so called best offer and then credit offer came from their preferred source. Don't waste your time here unless you have at least two days and are will to pay more than you should

    Does not recommend this dealer

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