Brown's Toyota of Glen Burnie

Rectangle 48
Sales 9:00 AM - 9:00 PM
Service 7:00 AM - 7:00 PM

Brown's Toyota of Glen Burnie Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 9:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 9:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 7:00 PM

Tuesday

7:00 AM - 7:00 PM

Wednesday

7:00 AM - 7:00 PM

Thursday

7:00 AM - 7:00 PM

Friday

7:00 AM - 7:00 PM

Saturday

7:00 AM - 4:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since July 2003

Brown Automotive Group is proud to serve the Virginia, Maryland and DC metro area since 1936. We are the largest, privat

...

ely owned automotive company in the Mid Atlantic Region. With the opening of our first Auto dealership to our newest acquisitions we offer thousands of new and used Autos that fit your budget.

"Buy happy"

Service

Oil, Filter Change

$37.99

Wiper Blade Replacement

Complimentary

Multi-Point Inspection

Complimentary

Oil, Filter Change (Premium)

$57.99

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.9 out of 5 4.9
883 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 4.0 out of 5
    November 9, 2018

    Quick scheduled service. Unfortunately, no complimentary car wash like the other dealers. Also, a request for a car wash was ignored.

    4.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for sharing this great feedback with us. We feel our service department is what makes Brown's Toyota of Glen Burnie special. Reviews li...ke yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit.We look forward to seeing you for your next service appointment! Thanks for choosing Brown's Toyota of Glen Burnie! John Stefero - General Manager - john.stefero@brownscar.com

  • 5.0 out of 5
    November 9, 2018

    Exceptional service with no surprises. Clean facilities, extremely pleasant staff and fast service. From start to finish an overall great experience.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    It's our pleasure to provide top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate th...e time it took for you to give us this feedback. At Brown's Toyota of Glen Burnie, we value our customers and we look forward to seeing you on your next visit. Thanks for choosing Brown's Toyota of Glen Burnie! John Stefero - General Manager - john.stefero@brownscar.com

  • May 20, 2018

    My service advisor Adrienne was awesome. She carefully explained the condition/sttus of my vehicle, got me the best price possible, and got me a shuttle... ride to/from dealership in a timely manner.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Steven! It is great to hear about your recent service experience. I will certainly pass on your feedback to Adrienne as she will be happy to hea...r it! Always feel free to call or visit Brown's Toyota of Glen Burnie if there is anything else we can do to help you. Kind regards, John Stefero - General Manager - john.stefero@brownscar.com

  • 5.0 out of 5
    November 3, 2018

    Customer oriented, quality service, and keeps you informed of the process Waiting room is clean and very pleasant. Provides shuttle service if needed

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Eugene and thanks for the great feedback! We're very happy that our team was there to give you the customer service we know you deserve! Thank... you and we look forward to seeing you again! John Stefero - General Manager - john.stefero@brownscar.com

  • 5.0 out of 5
    November 2, 2018

    I enjoy visiting Brown's Toyota of Glen Burnie for my car service needs. They always provide quick & friendly service.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. John Stefero... - General Manager - john.stefero@brownscar.com

  • 4.0 out of 5
    November 2, 2018

    Nice service and friendly atmosphere.Waiting area is nice and comfortable.The staff is well trained and courteous and responsive. Overall I was satisfied.

    4.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable plac...e for all our guests during their visit at our dealership. John Stefero - General Manager - john.stefero@brownscar.com

  • 5.0 out of 5
    November 2, 2018

    That I can get appointments right away, and times & dates that work for me. I also like the feedback with regard to the problems with the car.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    To say thank you is not enough, Carol! We are thrilled to read your kind words about our employees, facility and overall experience with us. Please st...op by again! John Stefero - General Manager - john.stefero@brownscar.com

  • 5.0 out of 5
    November 2, 2018

    The customer shuttle was handy as I had to leave my car for the day. Service was well done.,fixed the problem.

    4.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for this excellent feedback. We are happy to hear that our team worked hard enough to make your experience completely painless. John... Stefero - General Manager - john.stefero@brownscar.com

  • 5.0 out of 5
    November 2, 2018

    quick convenient service. I had to call to see if my truck was ready. didn't not get a call when it was done. that is my only issue, each time.

    3.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments ...with our team and we encourage you to contact us if you would like to further discuss your visit. John Stefero - General Manager - john.stefero@brownscar.com

  • 5.0 out of 5
    October 28, 2018

    Service department was knowledgeable. They understood my concerns. The repairs were done in a timely matter and I received my car in the specified time.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We appreciate your kind words, Carolyn. We are glad that we could get your car fixed up and back in good running order. If there is anything more we ...can do please come back and see Brown's Toyota of Glen Burnie again any time! We look forward to your next visit. Take care. John Stefero - General Manager - john.stefero@brownscar.com

View More Reviews