Brown's Toyota of Glen Burnie

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Reviews

Average Ratings

4.8
901 lifetime reviews. Includes reviews of Brown's Toyota of Glen Burnie from DealerRater.com
  • Great service

    The staff is friendly and courteous and very efficient. The facility was clean and comfortable. The snacks provided were just right

    Dealer Response

    We appreciate your marvelous feedback, Steven. It is our commitment to ensure quality customer care by providing comfortable and relaxing faciliti...


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    The staff is friendly and courteous and very efficient. The facility was clean and comfortable. The snacks provided were just right

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    We appreciate your marvelous feedback, Steven. It is our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see Brown's Toyota of Glen Burnie for any future needs. Thanks again. Sincerely, John Stefero - General Manager - john.stefero@brownscar.com


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  • Excellent service
    May 17, 2017

    Would you recommend this dealership? Well before reading this survey I have already recommended this dealership only because of Diane Soloman to a...

    Brown's Toyota of Glen Burnie

    It's humbling to know we were able to exceed your expectations. Thank you for taking the time to share your thoughts with us. We are dedicated to ...


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    Would you recommend this dealership? Well before reading this survey I have already recommended this dealership only because of Diane Soloman to all my family and friends. Her professionalism and politeness was way beyond my expectations. She was there with me and my wife all the time and each step in buying a new car went so smooth. Her customer service was simply brilliant. Thank you so much Ms Diane Soloman.

    Does recommend this dealer
    Brown's Toyota of Glen Burnie

    It's humbling to know we were able to exceed your expectations. Thank you for taking the time to share your thoughts with us. We are dedicated to our customers and it is important we do everything in our power to ensure they drive away happy customers! It does not surprise us that Diane went above and beyond for you; it is just an example of why she is such a great asset to our team. We will make sure they hear of your kind words. All of us at Brown's Toyota of Glen Burnie await your return. Please let us know how we may be able to help next! Sicerely, John Stefero - General Manager - john.stefero@brownscar.com


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  • Excellent service from the team at Brown's!
    May 6, 2017

    I haven't bought a new vehicle in 13 years but when I found my way to Brown's Toyota I met the dream team that would make my experience the absolu...

    Brown's Toyota of Glen Burnie

    Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of excellent service you ...


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    I haven't bought a new vehicle in 13 years but when I found my way to Brown's Toyota I met the dream team that would make my experience the absolute best! Alan Adams was knowledgeable, helpful and courteous and took excellent care of every detail in the process. I could not have asked for a better experience. All of the staff I met at Brown's were super! I will definitely be back. Thank you again Alan!!!

    Does recommend this dealer
    Brown's Toyota of Glen Burnie

    Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad Alan and our team achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs.Sincerely,John Stefero - General Manager - john.stefero@brownscar.com


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  • Best new car purchase experience ever!!!!!!!!!!!
    May 2, 2017

    Felt like we hit the lottery! Ryan Mikelonis was outstanding - listened to us and provided feedback worth listening to. In no small part he was ...

    Brown's Toyota of Glen Burnie

    Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your vehicle pu...


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    Felt like we hit the lottery! Ryan Mikelonis was outstanding - listened to us and provided feedback worth listening to. In no small part he was the primary reason that we decided to buy a car when we were initially only looking. None come better than Ryan and Brown's Toyota. Easiest and best new car buying experience ever.

    Does recommend this dealer
    Brown's Toyota of Glen Burnie

    Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your vehicle purchase experience with Ryan was so positive. We always do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Sincerely, John Stefero - General Manager - john.stefero@brownscar.com


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  • Outstanding Sales Consultant
    May 1, 2017

    Prior to going to the dealership we were looking for the sales rep that took care of us when we leased our 2014 RAV 4. When we found out that he w...

    Brown's Toyota of Glen Burnie

    It's humbling to know we were able to exceed your expectations. Thank you for taking the time to share your thoughts with us. We are dedicated to ...


    Show Full Review

    Prior to going to the dealership we were looking for the sales rep that took care of us when we leased our 2014 RAV 4. When we found out that he was no longer there, my daughter looked up the "Best Sales Person at Brown's Toyota," and Ryan's name came up with over 337 positive reviews. We specifically asked for him when we entered the Showroom. We explained that my daughter needed a vehicle with third row seating because the RAV was unable to hold safety seats for her three children and that we were looking into the possibility of trading in the RAV which had a lease that would end in August. To make a long story short, it looked as though we would not be able to make a deal for the third row seat vehicle, but Ryan said that he would do his best to help us. He took our case to John Stefero who along with Ryan was able to get my daughter and her children in a totally safe 2017 Sienna van. It made the drive from Delaware to Maryland a very valuable trip. We are most thankful for the job that Ryan and Mr. Stefero did to get our business. We are very grateful for all of the work that Ryan did in going the "extra mile" for us. I can see why Ryan was so highly rated. It is most deserving.

    Does recommend this dealer
    Brown's Toyota of Glen Burnie

    It's humbling to know we were able to exceed your expectations. Thank you for taking the time to share your thoughts with us. We are dedicated to our customers and it is important we do everything in our power to ensure they drive away happy customers! It does not surprise us that Ryan went above and beyond for you; it is just an example of why he is such a great asset to our team. We will make sure they hear of your kind words. All of us at Brown's Toyota of Glen Burnie await your return. Please let us know how we may be able to help next! Sincerely, John Stefero - General Manager - john.stefero@brownscar.com


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  • Ryan Mikelonis and Brown's Toyota were great
    April 19, 2017

    Ryan Mikelonis and Brown's Toyota were both a pleasure to work with. They beat the Truecar buying service price as well as my credit union's inte...

    Brown's Toyota of Glen Burnie

    Your kind words mean a lot to us. We appreciate your feedback and are happy to hear that Ryan was able to meet your needs. At Brown's Toyota of Gl...


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    Ryan Mikelonis and Brown's Toyota were both a pleasure to work with. They beat the Truecar buying service price as well as my credit union's interest rate, and exceeded my expectations on my trade-in value. Ryan's positive attitude and relaxed demeanor were a huge reason that I chose him and Brown's in the first place, and I was never disappointed. I plan to use Brown's for my regular vehicle maintenance, and almost certainly head back there to see Ryan when the time comes to trade in again.

    Does recommend this dealer
    Brown's Toyota of Glen Burnie

    Your kind words mean a lot to us. We appreciate your feedback and are happy to hear that Ryan was able to meet your needs. At Brown's Toyota of Glen Burnie, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Sincerely, John Stefero - General Manager - john.stefero@brownscar.com


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  • Outstanding from start to finish.
    April 19, 2017

    My experience at Brown's was outstanding from start to finish. I live less than 5 miles from a Toyota dealership, but drove over 30 miles (passing...

    Brown's Toyota of Glen Burnie

    Chris, thank you for the wonderful review and for traveling to Brown's Toyota of Glen Burnie from quite a distance to do your business. We will co...


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    My experience at Brown's was outstanding from start to finish. I live less than 5 miles from a Toyota dealership, but drove over 30 miles (passing MANY Toyota dealerships on the way) in order to shop at Brown's. Why? Because of the support that John Stefero and Brown's show to local charities. Businesses like this should be supported whenever possible. To say the least, I was very pleased with my decision. From John making sure I was treated like a king, to Ryan's knowledge of the vehicles, to his low pressure sales approach, to his patience after the sale, to the high amount given for my trade in, to the great price on my 2017 RAV4 and extended warranty, the entire experience far exceeded my expectations. Thanks again to John, Ryan and the entire Brown's crew for their patience and first class treatment.

    Does recommend this dealer
    Brown's Toyota of Glen Burnie

    Chris, thank you for the wonderful review and for traveling to Brown's Toyota of Glen Burnie from quite a distance to do your business. We will continue to offer the best car buying experience to each and every customer we come in contact with. Thank you again for your kind words and business. Sincerely,


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  • Amazing!
    April 18, 2017

    Ryan was very helpful. I couldn't of asked for a better experience! I didn't feel rushed or anu pressure to buying a certain car! I will definitel...

    Brown's Toyota of Glen Burnie

    Thanks for your outstanding review, Jessica! I'm very happy to hear that Ryan was of such help to you. We strive to provide excellent customer ser...


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    Ryan was very helpful. I couldn't of asked for a better experience! I didn't feel rushed or anu pressure to buying a certain car! I will definitely refer my friend's to Browns and for them to ask for Ryan!!

    Does recommend this dealer
    Brown's Toyota of Glen Burnie

    Thanks for your outstanding review, Jessica! I'm very happy to hear that Ryan was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you. Please let us know here at Brown's Toyota of Glen Burnie if there's anything else we can do for you. Sincerely, John Stefero - General Manager - john.stefero@brownscar.com


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  • I'm a happy girl!!
    April 18, 2017

    My process of buying my 2017 Highlander from Brown's Toyota began on the phone with a very competitive price quote. I had already been to another...

    Brown's Toyota of Glen Burnie

    Your great feedback truly made our day, Christina. We work incredibly hard to exemplify our commitment to customer care and I am glad that our tea...


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    My process of buying my 2017 Highlander from Brown's Toyota began on the phone with a very competitive price quote. I had already been to another dealership and received several quotes for many dealerships in the area. Brown's Toyota worked their magic to get me the exact car I wanted the same day for a very competitive price. I am one happy girl!! Everyone at Brown's was pleasant to work with and had a smile. Buying a car can be stressful, so seeing a smiling face across from you makes the experience more pleasant.

    Does recommend this dealer
    Brown's Toyota of Glen Burnie

    Your great feedback truly made our day, Christina. We work incredibly hard to exemplify our commitment to customer care and I am glad that our team was able to show you what we strive to deliver. We look forward to making sure that you enjoy your car for many years to come. If there is anything else that we can do to help you with regard to your vehicle, please feel free to let us know here at Brown's Toyota of Glen Burnie. Sincerely, John Stefero - General Manager - john.stefero@brownscar.com


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  • Great Salesmanship-Customer's Satisfaction First!
    April 6, 2017

    Nathan Merke was my salesperson and worked really hard on my behalf to get me the best deal possible, fix a nick on the side of the car and make s...

    Brown's Toyota of Glen Burnie

    Your great feedback truly made our day, Susan. We work incredibly hard to exemplify our commitment to customer care and I am glad that our team he...


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    Nathan Merke was my salesperson and worked really hard on my behalf to get me the best deal possible, fix a nick on the side of the car and make sure I was satisfied with my purchase. The day I was supposed to pick up my car, Nate had car issues at home so Ray Quinlan filled in for him. He made the process so streamlined and easy for me-no hassles or waste of time. I did have the opportunity to meet management there too-Bob Simms and another gentleman and both were very courteous and helpful. My experience there made me believe that it is a very well run dealership and they definitely put the customer first. I even received a thank-you letter from both of them-that's a first!!! I highly recommend both Nate and Ray and would refer my friends to them!

    Does recommend this dealer
    Brown's Toyota of Glen Burnie

    Your great feedback truly made our day, Susan. We work incredibly hard to exemplify our commitment to customer care and I am glad that our team here at Brown's Toyota of Glen Burnie was able to show you what we strive to deliver. We look forward to making sure that you enjoy your car for many years to come. If there is anything else that we can do to help you with regard to your vehicle, please feel free to let us know. Sincerely, John Stefero - General Manager - john.stefero@brownscar.com


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