Mercedes-Benz of West Chester / smart center of West Chester

Thank you. Your email has been sent to the dealer.

Reviews

Average Ratings

4.3
133 lifetime reviews. Includes reviews of Mercedes-Benz of West Chester / smart center of West Chester from DealerRater.com
  • Incredible buying experience!

    Looking for a used car can be difficult! Not so with the friendly and professional service at West Chester,PA Mercedes! I drove two and a half hou...


    Show Full Review

    Looking for a used car can be difficult! Not so with the friendly and professional service at West Chester,PA Mercedes! I drove two and a half hours to look at a car there and was never sorry I made the drive. From the moment my husband and I entered this elegant showroom we were treated with respect! Everyone we encountered was most willing to help in whatever way possible! Yes, we bought the car and love it! We believe we got the best deal in all ways! Thanks!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 2 found this review helpful. Did you?

    Hide Full Review
  • Shady sales tactics and profiling !
    May 15, 2017

    My fiance and I test drove a 2017 GLE coupe AMG, loved it and decided to buy. We were asked by the sales manager to put a deposit down to hold the...


    Show Full Review

    My fiance and I test drove a 2017 GLE coupe AMG, loved it and decided to buy. We were asked by the sales manager to put a deposit down to hold the car for us. They took our deposit , we got approved , the sales guy Valante told me everything was ok and we were good to go. We scheduled to pick up the car on Friday from the Tuesday that we got approved. Little did we know that these people weren't gonna give us the car and nobody cared to give us a courtesy call till we were about to pick up the car. I was told there was a problem and we have to settle for a different car which much lesser than the one we wanted even tho the credit is excellent . My suspicion is these people probably sold the car at a higher price to someone and asked us to settle for something we don't want. We were very disappointed with this very unprofessional and shady tactics coupled with profiling . Watch out folks, don't deal with them. We just got our deposit back !

    Does not recommend this dealer

    Hide Full Review
  • A Fantastic Experience
    January 23, 2017

    I would like to thank Mercedes Benz for having the foresight in hiring such great salesmen. Two weeks ago Clinton Abney showed such expertise in e...


    Show Full Review

    I would like to thank Mercedes Benz for having the foresight in hiring such great salesmen. Two weeks ago Clinton Abney showed such expertise in explaining the ins and outs of my soon to be new purchase. He took his valuable time and answered all my questions about trade ins, extended warranties etc. It was indeed a pleasurable experience buying my third car car from Mr. Abney.

    Does recommend this dealer

    Hide Full Review
  • A shout out for Faz and Michael at MB of West Chester! Pam D
    January 8, 2017

    I recently purchased my third Mercedes Benz from Mercedes Benz of West Chester and couldn't be happier. My experience with MBWC goes back to the ...


    Show Full Review

    I recently purchased my third Mercedes Benz from Mercedes Benz of West Chester and couldn't be happier. My experience with MBWC goes back to the mid '90s - which I think in its self is a testament not only to the quality of the automobiles but also to the professionalism and service offered by MBWC employees. My recent purchase of a preowned C300 exceeded expectations. After much angst, I decided it was time to trade in my beloved convertible CLK350 for a newer model car with improved technology. I wasn't sure other than wanting a preowned car this time around with low mileage, exactly what I wanted. My salesman, Faz Mehmood, was simply great! He listened carefully as I explained my dilemma, and then help me narrow the field of choices. Deciding on the C300, he researched cars on the lot and at two other dealerships until he located one that had everything I wanted. Faz walked me through the car's new technology and then patiently watched as I tried it out. I also had an equally great experience with Michael Monteiro. I believe I got a fair price on my trade in. After taking possession of my vehicle, I later noticed a couple small imperfections in the body work. Michael, without hesitation, agreed to have them repaired. He scheduled an appointment for the work to be done and arranged a loaner for me. Each time I've had an issue or concern, Michael has been immediately responsive. Both he and Faz are true professionals. I highly recommend MBWC for its outstanding customer service and be sure to ask for Faz and Michael!

    Does recommend this dealer

    Hide Full Review
  • Great Dealer All Around

    Angelo Perone is a true professional! All 10's to you buddy!


    Show Full Review

    Angelo Perone is a true professional! All 10's to you buddy!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Absolutely amazing!
    November 27, 2016

    Started the day off at Lexus of Chester springs, walked around showroom 20 minutes before I had to ask one of the "busy talking with receptionist"...


    Show Full Review

    Started the day off at Lexus of Chester springs, walked around showroom 20 minutes before I had to ask one of the "busy talking with receptionist" salesman. which her personality was dismal! Unsatisfied with my search I decided to go to Mercedes of west Chester, upon exiting my vehicle, I was greeted by Katy! She welcomed me and my brother. Asked if we needed water or a snack. Also asked what I was interested in, I informed her of what. And she said she'd find a salesman to assist me. 1 minute later she arrives with Dan, a wonderful man who asked me what I was looking for in a vehicle. I was looking for a new C300 awd. With a few specific options, he found the information and showed me. Found a exact vehicle to test drive. Perfect in everyway possible. Comfort, quality, performance, technology. I have yet to make a purchase decision since I want to see what my options are. Though Mercedes seems to have won my heart. After a friend flipped his C 300 in an unfortunate accident. It proves to me Mercedes has a very safe vehicle to offer. I want to thank Katy, Dan & Ed. For such a wonderful experience. I will most likely be back!

    Does recommend this dealer

    Hide Full Review
  • Want to remove a bad review
    November 19, 2016

    I would like to say Mercedes Benz of west Chester went well beyond means on resolving my issue on a bad experience to the best time of my life dur...


    Show Full Review

    I would like to say Mercedes Benz of west Chester went well beyond means on resolving my issue on a bad experience to the best time of my life during a car purchase,there general manager personally reach out to me and corrected went wrong during my first visit, he took total control of my deal and made my car buying experience went from being sad to extremely happy I want to thank Mercedes Benz of west Chester entire team on addressing a problem and fixing it and treating there customer with the up most respect and kindness. Thanks so much for caring. Paris Brown

    Does recommend this dealer

    Hide Full Review
  • Purchased my first Mercedes-Benz with Clinton Abney
    November 19, 2016

    I chose to go to Mercedes-Benz of West Chester because of their extensive CPO inventory. I was in the area, and soon to be in the market for a ne...


    Show Full Review

    I chose to go to Mercedes-Benz of West Chester because of their extensive CPO inventory. I was in the area, and soon to be in the market for a new car, so I stopped in just to see what I could do. Clinton helped me pick out vehicles in my price range, and ultimately got me into the exact GLK 350 that I was looking for after months of research. I traded in my old car as a down payment, and got a pretty fair offer, considering it was from the dealership. The manager working at the time wasn't the friendliest, but he gave me an additional $500 for my trade in, so I can't really complain too much. Clinton Abney helped me out my 23 year old, no cosigner, poor credit having-self, and I couldn't thank him enough. The customer service is excellent. The quality of my car is impeccable. I don't think I could ever go back.

    Does recommend this dealer

    Hide Full Review
  • Horrific Customer Service
    October 21, 2016

    I was looking for a used C300. I spent 3 hours at the dealer, drove a few cars but the salesman Faz said they didn't have the color I wanted. He...


    Show Full Review

    I was looking for a used C300. I spent 3 hours at the dealer, drove a few cars but the salesman Faz said they didn't have the color I wanted. He wrote what I was looking for and was going to check inventory at their 3 dealerships and get back to me. The sales person Faz NEVER called me back. I searched the web site found about 5 cars that I would be interested in so I called the dealer, salesman Faz was off so I spoke to the "new car" manager. Every car that I found on the web site was not available (5 weeks later the cars are still on the web site)! The "new car" manager asked what I was looking for and he said he would check inventory and get back to me. Several days later and NO call back. I called again and spoke to the salesperson "(Faz) and he once again asked me what car I was looking to buy. He wrote down what I was looking for, said he would check inventory and call me back in about 40 minutes. I also tried to use their web site to "check availability" via email but I never received a response! I NEVER received any call backs from them so decided I would not buy a car from them if this is how I was going to be treated. So, I went across the street to the BMW dealer where the customer service was fantastic and bought a brand new BMW!

    Does not recommend this dealer

    Hide Full Review
  • First Mercedes Benz
    October 8, 2016

    I was in the market for a new car and this particular dealer was located close to my home. I have always wanted to own a Mercedes and I finally ha...


    Show Full Review

    I was in the market for a new car and this particular dealer was located close to my home. I have always wanted to own a Mercedes and I finally had to opportunity. I decided to stop in and inquire about the inventory. The receptionist set me up with Sales Consultant Clinton Abney. I gave Mr. Abney a few ideas of what I was interested in buying. Mr. Abney was very knowledgeable throughout the selection process. He gave me great insight to features on the product I was unfamiliar with, and he was very patient throughout what can be a tough process. The negotiations with him were very fair in terms of settlement, I never felt pressured in any sense of the word. Mr. Abney's sincerity and willingness to help set him apart from other dealers in which I shopped. I would highly recommend doing business with Mr. Clinton Abney to anyone.

    Does recommend this dealer

    Hide Full Review