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Reviews

Average Ratings

4.8
101 lifetime reviews. Includes reviews of Duncan Acura Audi from DealerRater.com
  • Great Car Buying Experience

    Actually saw the vehicle that I wanted on online and call the salesman to see if it could be pick it up on a different lot. He gladly picked it up...


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    Actually saw the vehicle that I wanted on online and call the salesman to see if it could be pick it up on a different lot. He gladly picked it up and I purchased the vehicle. The folks at Duncan really take care of their customers.Any time I bring it in they show the care and concern just as if it were there own vehicle. They truly service what they sell. Thanks Duncan!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Great Car Buying Experience
    February 19, 2017

    I would recommend Robert Medlin he was helpful, honest, professional, and very easy going. Robert provided excellent customer service, and was ve...


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    I would recommend Robert Medlin he was helpful, honest, professional, and very easy going. Robert provided excellent customer service, and was very knowledgeable on all the features/options on the Acura TLX. I would not hesitate to purchase another vehicle in the future from Duncan Acura, a very pleasant car buying experience. Thank you!

    Does recommend this dealer

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  • very nice dealership
    September 28, 2016

    After a not so great experience the first time I came and purchased my vehicle with one guy, Robert stepped up and changed my whole experience. Th...


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    After a not so great experience the first time I came and purchased my vehicle with one guy, Robert stepped up and changed my whole experience. Thank you for everything!

    Does recommend this dealer

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  • Easygoing, honest, helpful
    September 9, 2016

    Chris was super laid back, not pushy, not overbearing, didn't launch into a long-winded sales pitch, just there for when we had questions and want...


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    Chris was super laid back, not pushy, not overbearing, didn't launch into a long-winded sales pitch, just there for when we had questions and wanted to start the process of purchasing. He was also very up-front about the price and they even showed us their results for similar cars at competing dealerships in the vicinity (I knew they were accurate because I'd seen the same cars in my online searches). Overall a very pleasant experience - I especially appreciated the lack of pushiness and helpful tips to save us money. Highly recommend.

    Does recommend this dealer

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  • Great

    Best warranty for used vehicles around...great customer service...nice cars..best dealership in roanoke valley


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    Best warranty for used vehicles around...great customer service...nice cars..best dealership in roanoke valley

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Happy Customer

    My wife and I own three Acuras. I have owned one of them for almost fifteen years. I am a very picky customer and not easy to please. Duncan A...


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    My wife and I own three Acuras. I have owned one of them for almost fifteen years. I am a very picky customer and not easy to please. Duncan Acura has always given me excellent service from all of their departments. I can't imagine taking my vehicle any where else. When it came to purchasing new vehicles, the decision was easy for us. All of their departments work together as one big team to serve the customer. I feel very fortunate to have the peace of mind knowing this. After being spoiled at this dealership I would not consider anyone else.

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
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  • A Positive Experience

    They help you buy your car, not push it on you. Good folks.


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    They help you buy your car, not push it on you. Good folks.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Great over all experience
    August 7, 2016

    The sales rep was 100% honest and truthful about everything so I could make a good decision. His purpose seemed to be helping me get all the info...


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    The sales rep was 100% honest and truthful about everything so I could make a good decision. His purpose seemed to be helping me get all the information about all the cars I was considering. I did not feel pressured at all, so I was comfortable coming back twice to get additional information.

    Does recommend this dealer

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  • easy and warm experience
    August 5, 2016

    I've been in the customer seen industry for a long time. good customer service is something i really appreciate. i had a great experience with thi...


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    I've been in the customer seen industry for a long time. good customer service is something i really appreciate. i had a great experience with this dealership. very respectful and welcoming community.

    Does recommend this dealer

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  • Would highly recommend my sales associate Sara Acuna
    July 27, 2016

    Sara spent a lot of time with me and was very knowledgeable about the car I was interested in. I especially liked Duncan's no hassle/haggle prici...


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    Sara spent a lot of time with me and was very knowledgeable about the car I was interested in. I especially liked Duncan's no hassle/haggle pricing. I did my homework and knew the price range that I wanted. Did not pressure me and gave me a price comparison on two cars that I was interested in. Very fair pricing!

    Does recommend this dealer

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