Thank you. Your email has been sent to the dealer.

Reviews

Average Ratings

4.4
39 lifetime reviews.
  • Stay away!

    I spoke to someone on the phone about a vehicle I wanted and gave them all my info. They passed me off to another salesperson who called me and a...


    Show Full Review

    I spoke to someone on the phone about a vehicle I wanted and gave them all my info. They passed me off to another salesperson who called me and again asked for all my details and what I was looking for. He called me shortly after and said they couldn't make the deal work. No big deal. Four hours later the first person I spoke to called and said they figured out how to make the deal work and told me the details, we had a deal. I gave them my social, personal info, work info, etc. and told them I would head that way. 20 minutes later a 3rd salesperson called asking me for all the same info I gave the previous two. He said he would have to get with the sales manager to see if they could work out a deal. I immediately called the previous sales person who put me on hold. The sales manager picked up and basically said the 3 sales people I spoke to had no idea what they were talking about and that the actual cost of the car would be a lot more than the two different prices that two other sales people told me. Frustrated, I ended the conversation, called back and spoke to the general manager. He told me the previous four people didn't know what they were talking about and gave me a completely different payment. I asked for a call back from the owner but obviously I've received no response. I understand if they can't work out a deal but it was complete incompetence from everyone I spoke to. I highly recommend you stay away from this place!

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    11 people out of 11 found this review helpful. Did you?

    Hide Full Review
  • Excellent Customer Service

    Excellent customer service and the staff was very helpful. Natasha Hunt was very friendly and helpful and greeted me as soon a I walked in. I Will...


    Show Full Review

    Excellent customer service and the staff was very helpful. Natasha Hunt was very friendly and helpful and greeted me as soon a I walked in. I Will definitely be back for future purchases and will be recommending friends and family.

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Go elsewhere!

    I gave a rave review immediately after purchasing my car. However I'm updating the review to reflect lack of management and customer service skill...


    Show Full Review

    I gave a rave review immediately after purchasing my car. However I'm updating the review to reflect lack of management and customer service skills. Our sales person was fantastic and worked hard to meet our needs! We bought a used 2012 Toyota Sienna and we love her van. The windshield has a small crack in it before we purchased and the dealership voluntarily replace the windshield. However the aftermarket windshield had ridiculous Distortion in it. It looked like I was driving underwater! Four windshields later and my windshield still has Distortion in it. I requested a Toyota windshield replaced in my Toyota van that I bought from a Toyota dealership. Sounds reasonable after having to deal with so many after market windshields! The dealership declined my request and refuses to answer any of my phone calls. I have been very kind to this entire process I have made myself available whenever the repairs could be done and been very appreciative every time they've had to come out to replace my windshield. I paid a lot for this man and I would like a quality windshield to be placed in it!

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Excellent Experience!

    We purchased a Toyota Certified Used Sienna Van from Roberts sight unseen and have been so pleased with the experience. Not only have they been he...


    Show Full Review

    We purchased a Toyota Certified Used Sienna Van from Roberts sight unseen and have been so pleased with the experience. Not only have they been helpful since we received the van, but during the process they were great at putting our minds at ease. It's not easy to make such a large purchase without actually viewing/driving it first, but I can say that I would do it all over again. Great experience!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Friendly salesman easy to work with

    Quick and easy to deal with. Salesman gave walkthrough of truck over phone since I was located an hour half away.


    Show Full Review

    Quick and easy to deal with. Salesman gave walkthrough of truck over phone since I was located an hour half away.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Friendly, low-key, comfortable

    Salesman Joe Crenshaw was knowledgeable, low-key and comfortable to work with. This is the second vehicle we have purchased from Roberts Toyota. T...


    Show Full Review

    Salesman Joe Crenshaw was knowledgeable, low-key and comfortable to work with. This is the second vehicle we have purchased from Roberts Toyota. Ten years ago their sales person was also knowledgeable, low-key and comfortable to work with.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Wow - Great Buying Experience

    Last week while driving north on I-65 I noticed a billboard for Roberts Toyota of Columbia, TN. I had been in the market for a new 4Runner and put...


    Show Full Review

    Last week while driving north on I-65 I noticed a billboard for Roberts Toyota of Columbia, TN. I had been in the market for a new 4Runner and put a deposit down on one at another dealership over 6 weeks before and had been getting 'the runaround' from that dealership. I phoned Roberts Toyota & Mr. Gene Sauls - The Sales Manager answered the phone and said come on in and we'll help you out. I arrived about 15 minutes later and met him and he worked to get me a new 4Runner. In just a little while after working with my sales person, Mr Cris Stutts and the General Sales Manager, Spencer Dudley they made me a deal and I left with a new 2016 4Runner SR5 Premium. The staff at the dealership made me feel welcome, didn't pressure me into buying anything that I didn't want and to say the least the experience was by far the best I've ever experienced at a new car dealership. I either talked or visited with 5 other Toyota dealers in Middle Tennessee and the experience at Roberts Toyota should make the other dealerships ashamed. I would highly recommend the buying process at Roberts Toyota in Columbia, TN.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

    Hide Full Review
  • The Best Car Buying Experience

    Almost two weeks ago, I began searching for a new Toyota Camry. All total, I had conversations with five different dealerships in middle Tennessee...

    Dealer Response

    T Ward, Thank you so much for your 5 Star Review!! We are so happy that we were able to assist you and that you are loving your new Camry!! Please...


    Show Full Review

    Almost two weeks ago, I began searching for a new Toyota Camry. All total, I had conversations with five different dealerships in middle Tennessee. Only one went out of their way to offer me excellent customer service, a great deal, and the best car buying experience I've ever had: Roberts Toyota. Thanks Catherine Roberts, Erin Phelps Smith, Spencer Dudley, and Mike Milligan for your incredible service. I love my new Camry!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    T Ward, Thank you so much for your 5 Star Review!! We are so happy that we were able to assist you and that you are loving your new Camry!! Please let us know if there is any way that we can assist you in the future! Thanks, Erin Smith, CRM, Roberts Toyota


    Hide Full Review
  • Treated my family right

    My college age sons needed help assessing a car for purchase ( Craig's list) and another son needed an honest repair at most effective pricing pos...

    Dealer Response

    Scoot, Thank you so much for your 5 Star Review!! We are so thankful that our Service Department was able to fulfill your needs. We look forward...


    Show Full Review

    My college age sons needed help assessing a car for purchase ( Craig's list) and another son needed an honest repair at most effective pricing possible ( he was college student.) Roberts Toyota service department fulfilled our needs. Kudos to them. And thanks.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Scoot, Thank you so much for your 5 Star Review!! We are so thankful that our Service Department was able to fulfill your needs. We look forward to assisting you in the future!!


    Hide Full Review
  • Superior Service

    I was a proponent of going to the plush and attentive Lexus dealership to service my Lexus 400h, until... I came to Roberts Toyota in Columbia TN....

    Dealer Response

    Linda, Thank you so much for your 5 star review! We are so thankful that our Service Department has been able to WOW you and that you are now a ...


    Show Full Review

    I was a proponent of going to the plush and attentive Lexus dealership to service my Lexus 400h, until... I came to Roberts Toyota in Columbia TN. They were and are attentive, proactive and most importantly to me, aware of my time constraints. I now take all of my vehicles there! Highly recommend them.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Linda, Thank you so much for your 5 star review! We are so thankful that our Service Department has been able to WOW you and that you are now a Roberts Toyota Customer!! We look forward to assisting you in the future!!


    Hide Full Review