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Great buying experience!
I called ahead to ask my sales associate, Jon Pollock, to hold a newly advertised certified Q7 for 4 hours while I drove from Portland to Seattle. Jon went out of his way to accommodate me and assured me the car would be waiting. He was friendly, engaging, and absolutely knowledgeable about the product he sales. During the test drive, I was given a brief summary of the features the car had and after returning to the dealership, I was given a more detailed explanation of the Q7’s amenities. The price was more than fair, the car was better than advertised, and financing got an interest rate for me that was lower than my own credit union offered. University Audi Lynwood provided a luxury experience from first call to driving off the lot. Best experience I have ever had at a dealership!! Thanks again Ron. Shawn
Quickest time in and out
This was by far the best experience I had buying a car at the dealer: In and out within 2 hours. Thankful for the great customer service from Marc and the rest of Audi team.
great customer service times two
In 2010 we bought a new VW sportswagen at this dealership and were totally blown-away by the excellent customer service. In fact, ours was a rush closing as we were traveling and not only did the salesperson do a real quick close but also took us to the airport. This time we purchased a 2014 Tesla and received the exact same service as we received in 2010, outstanding and we will remember and pass the name of the dealership to our friends. Marc Canas was very knowlegable re the Tesla which was great and he also has a great personality. Thanks Marc. The manager was also a first class person.
Our experience was great - we were treated fair, polite and with honesty. Social distancing was taken seriously. Dan was professional and courteous. We would definitely recommend this dealership.
Customer sales team returned my calls.
The team was great. I took Amtrack from Vancouver, the car was ready to go and a full tank of gas and a nice Audi ballcap😷
I recently purchased a certified vehicle and have to say both Wes and Marc did an amazing job. Wes was able to help me during the covid 19 outbreak and everything was done in a very smooth manner. Marc was very informative regarding the car I purchased along with being available to help me with any questions I had about my vehicle. I highly recommend purchasing your next vehicle form them! Great experience!
Everything was very professional and done with a smile. Easy to get to and comfortable waiting area. Will return for service on both the Q5 and the RS5.
Marc saved the day
Purchased a certified pre-owned vehicle from university audi, they did their best to make the process smooth among the covid guidelines and did well with little issues! Unfortunately after I got my keys and left the dealership, I got a flat not 2 blocks away. Called my salesman Marc and he directed me to their discount tire where they unfortunately did not have the tire. I mentioned I had a set of wheels and tires for the car at home and Marc dropped everything to come pick me up, drive me 20 minutes home, grab wheels and tires, 20 minutes back to discount tires and covered the cost of mounting. University Audi also offered to pay for 2 out of 4 tires since it was AWD!
Tyrone was amazing to work with. We had a lot going on around the time we got our Subaru Crosstrek from him and he was on top of checking in and making sure we were well set up for our visit to University Audi. He even came in on a Sunday to meet us as that was the only day we could make it over. We have done many trades and this was by far the easiest and most pleasant experience. Thank you Tyrone, we love our new car!!!
Fantastic Customer Service
The car I purchased from University Audi was listed online. I am in another state and contacted Tyrone Lawrence to get details before getting on a plane. He was knowledgeable, helpful and quick to respond. They held the car while I traveled to test drive it. Tyrone's communication was immediate and thorough. He was helpful and patient while we waited for out-of-state funds to come through. Exceptional car buying experience. I would highly recommend Tyrone and will contact him in the future when looking for another vehicle.