Shelor Motor Mile

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4.8
(8,968 reviews)
Visit Shelor Motor Mile
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–8:00pm Closed
Sunday Closed Closed
New (540) 553-8299 (540) 553-8299
Used (540) 585-4032 (540) 585-4032
Service (540) 585-4599 (540) 585-4599

Inventory

See all 1254 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since January 2023.
Shelor Motor Mile is the Premier New and Used car dealer in Southwest Virginia serving Virginia West Virginia North Carolina and Tennessee. Shelor began as a single point Chevrolet dealer in 1974 and has grown to 10 new car franchises and a Used Car Super Store all in ONE convenient location. Shelor is the number one privately owned Used car dealer in the state of Virginia and provides exceptional service. The success of the Motor Mile has come from dedicated employees and loyal customers. We understand that customers can buy from any dealer and the difference is the people.
The largest independently owned dealership in Southwest Virginia!

Service center

Phone number (540) 585-4599

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
Closed
Sunday
Closed

Reviews

4.8
(8,968 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Shelor Motor Mile from DealerRater.

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4.0

Good job fix problem no hassle about it but mopar

Good job fix problem no hassle about it but mopar warranty no good on any of it

4.0

Good job fix problem no hassle about it but mopar

Good job fix problem no hassle about it but mopar warranty no good on any of it

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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5.0

Shannon was a great help from the beginning from test

Shannon was a great help from the beginning from test driving to documents needed process all the way to financing & kept me in the know, great customer service! I would definitely go back to Shelors again to buy another one!

5.0

Shannon was a great help from the beginning from test

Shannon was a great help from the beginning from test driving to documents needed process all the way to financing & kept me in the know, great customer service! I would definitely go back to Shelors again to buy another one!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We're so glad to know that Shannon was able to assist you throughout your car buying process at Motor Mile Kia. It's wonderful hearing about the great customer service experience you had! We look forward to seeing you again for your next purchase.

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5.0

I had a wonderful experience with the staff who provided

I had a wonderful experience with the staff who provided me with excellent service and a great attitude. I didn't have to wait for my appointment, and they effortlessly understood all my needs through text chat. After dropping off my vehicle, I was given a shuttle ride back home. The issues were taken care of and the shuttle picked me up in the afternoon to take my car back home. Overall, it was a fantastic experience.

5.0

I had a wonderful experience with the staff who provided

I had a wonderful experience with the staff who provided me with excellent service and a great attitude. I didn't have to wait for my appointment, and they effortlessly understood all my needs through text chat. After dropping off my vehicle, I was given a shuttle ride back home. The issues were taken care of and the shuttle picked me up in the afternoon to take my car back home. Overall, it was a fantastic experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Esanabri, we're delighted to know that you had a fantastic experience with our team here at Motor Mile Ford. We aim for efficient and excellent service every time, and we are glad that we could deliver that! Thanks for sharing your positive feedback, we hope to assist you again in the future!

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5.0

The staff at Shelor made the entire process painless.

The staff at Shelor made the entire process painless. Good price, found great financing options, and were extremely helpful. One of the best experiences I've had in purchasing a new vehicle. I'll refer people and hopefully be a return customer.

5.0

The staff at Shelor made the entire process painless.

The staff at Shelor made the entire process painless. Good price, found great financing options, and were extremely helpful. One of the best experiences I've had in purchasing a new vehicle. I'll refer people and hopefully be a return customer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're delighted to know that you had a great experience with us at Motor Mile Chrysler Dodge Jeep Ram, Ed! It's wonderful to see your appreciation for our staff and the smooth process. We look forward to seeing you again, and thank you in advance for any referrals!

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4.0

No dealership is perfect so I gave them a 9 out of 10 for

No dealership is perfect so I gave them a 9 out of 10 for that reason

4.0

No dealership is perfect so I gave them a 9 out of 10 for

No dealership is perfect so I gave them a 9 out of 10 for that reason

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the lovely review! We appreciate your business here at Motor Mile Chrysler Dodge Jeep Ram.

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4.0

The labor charge of 140 per hour is exorbitant.

The labor charge of 140 per hour is exorbitant. I will not be back. I shopped for a new car while there but will be trying other options.

4.0

The labor charge of 140 per hour is exorbitant.

The labor charge of 140 per hour is exorbitant. I will not be back. I shopped for a new car while there but will be trying other options.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the 4-star review and your feedback. We frequently check our prices compared to other dealers and repair facilities in our area to stay competitive and we try to keep our prices as low as possible. We hope that you will consider us when you decide to purchase another vehicle. Please don't hesitate to reach out to Customer Relations at cr@shelor.com if you have any further suggestions or questions. Thank you.

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5.0

Outstanding facility, knowledgeable people and a relaxed,

Outstanding facility, knowledgeable people and a relaxed, no pressure, no hassle sales philosophy. Clean bathrooms, plenty of water, well stocked inventory of vehicles with a great internet sales page that is up to date and easy to use. This is my 6th vehicle purchase over the years.

5.0

Outstanding facility, knowledgeable people and a relaxed,

Outstanding facility, knowledgeable people and a relaxed, no pressure, no hassle sales philosophy. Clean bathrooms, plenty of water, well stocked inventory of vehicles with a great internet sales page that is up to date and easy to use. This is my 6th vehicle purchase over the years.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We're delighted to know you had a great experience at our facility and found our team knowledgeable. Your continued support over the years means a lot to us here at Motor Mile Chrysler Dodge Jeep Ram! Enjoy your new vehicle, and thank you for the positive review!

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5.0

Jonathan Leary treated us like family.

Jonathan Leary treated us like family. Very professional and he deserves a raise. Would highly recommend him to my family and friends.

5.0

Jonathan Leary treated us like family.

Jonathan Leary treated us like family. Very professional and he deserves a raise. Would highly recommend him to my family and friends.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Chris, it's great to know that Jonathan provided you with such a positive experience at Shelor Toyota. We appreciate your recommendation and we'll be sure to pass on your kind words!

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5.0

Always professional and courteous.

Always professional and courteous. I couldn’t be more pleased with my experience. I was impressed with how quickly they were able to handle the tire rotation and oil change.

5.0

Always professional and courteous.

Always professional and courteous. I couldn’t be more pleased with my experience. I was impressed with how quickly they were able to handle the tire rotation and oil change.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Morris, we're delighted to know you had a positive experience at Shelor Chevrolet. It's great that our team was able to provide efficient and professional service for your vehicle needs. Thanks for the review!

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5.0

Facilities are immaculate & staff are very professional .

Facilities are immaculate & staff are very professional . Nice service performed. Little pricey on parts & labor, but job is thorough and conveniently accomplished.

5.0

Facilities are immaculate & staff are very professional .

Facilities are immaculate & staff are very professional . Nice service performed. Little pricey on parts & labor, but job is thorough and conveniently accomplished.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Bud, we appreciate your feedback on our facilities and staff at Shelor Toyota. We strive to provide top-notch service while keeping things convenient for you. Thanks for choosing us!

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