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|Wed||9:00 AM - 8:00 PM|
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|Fri||9:00 AM - 8:00 PM|
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The waiting area was very luxurious and while I was waiting for my car to be serviced, I was getting a bite to eat from the cafe and admiring the ...
The waiting area was very luxurious and while I was waiting for my car to be serviced, I was getting a bite to eat from the cafe and admiring the many cars they had in the showroom. A gentlemen even acknowledged that I wasn't purchasing a vehicle and treated me as I was by telling me about the car I was looking at.
My wife and I recently purchased a 2017 BMW X5 from Sal Ufyani at BMW of Sterling. We have been casually looking at Mercedes, Audi and BMW for th...
My wife and I recently purchased a 2017 BMW X5 from Sal Ufyani at BMW of Sterling. We have been casually looking at Mercedes, Audi and BMW for the last two years, allowing us to visit many dealers in the Northern VA area. BMW of Sterling was the first dealer that actually listened to what we want, didn't try to upsell us with features we didn't need. When we wanted to talk price, they didn't roll out a bunch of lower level models or used cars. They worked with us to get a deal that made everyone happy. Sal is one of the few car salesmen who didn't try and push us in one direction or another, or try to hard sell us on something we didn't want. He just listened and made every effort to meet our needs. Without question, I would recommend BMW of Sterling to anyone looking for excellent service and value.
I cannot emphasize enough how fortunate I was to have found BMW of Sterling, but especially to have found Matthew Tillman, my Sales Advisor for th...
I cannot emphasize enough how fortunate I was to have found BMW of Sterling, but especially to have found Matthew Tillman, my Sales Advisor for this purchase and Hash Abbasi the Finance Manager. Since the beginning, Matt immediately welcomed me and showed me with great passion the available models based on what I told him I was interested on. His patience to explain the features of the cars, his passion while talking about the models and about BMW made me conclude right away BMW was exactly what I had been looking for. After he explained every single feature of the car I was interested on, I explained I had to wait a few weeks to purchase the car because I needed to renew my driver's license. That was not a problem, he waited until I got that done. Amazingly Matt kept calling and emailing me to check on the status of my driver's license renewal and gave me tips and tricks on where to do the renewal faster. Isn't that cool? I had never seen a Sales Advisor giving this extra mile to support a customer! I felt supported and valued since the time I entered that door till the end of the purchase. When the time to do the purchase came he had everything ready for me to take the car home. The paperwork I had to do was processed very quickly and smoothly while sharing free coffee at BMW of Sterling. Another thing that really surprised me and I really liked was the fact that the Finance Manager Hash Abbasi was fully omitted to help me with the finance process, he took the initiative to find the best bank for me at the best interest rate, what a great customer service. He literally said: "I promise I am going to make it happen" and he did. When it was time to jump on my new car and take it home, Matt took the time to explain all features, congratulated me, helped me take a few photos for Facebook and gave me a handshake and a hug. Couldn't have asked for better than this, simply amazing experience. I have no words to describe how amazing this experience was. When I compare it with what I faced weeks before at Mercedes Benz it's a world of a difference. I totally recommend BMW but especially BMW of Sterling to anyone looking for great customer service!