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Reviews

Average Ratings

3.9
293 lifetime reviews. Includes reviews of BMW of Sterling from DealerRater.com
  • Great Customer Experience

    I cannot emphasize enough how fortunate I was to have found BMW of Sterling, but especially to have found Matthew Tillman, my Sales Advisor for th...


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    I cannot emphasize enough how fortunate I was to have found BMW of Sterling, but especially to have found Matthew Tillman, my Sales Advisor for this purchase and Hash Abbasi the Finance Manager. Since the beginning, Matt immediately welcomed me and showed me with great passion the available models based on what I told him I was interested on. His patience to explain the features of the cars, his passion while talking about the models and about BMW made me conclude right away BMW was exactly what I had been looking for. After he explained every single feature of the car I was interested on, I explained I had to wait a few weeks to purchase the car because I needed to renew my driver's license. That was not a problem, he waited until I got that done. Amazingly Matt kept calling and emailing me to check on the status of my driver's license renewal and gave me tips and tricks on where to do the renewal faster. Isn't that cool? I had never seen a Sales Advisor giving this extra mile to support a customer! I felt supported and valued since the time I entered that door till the end of the purchase. When the time to do the purchase came he had everything ready for me to take the car home. The paperwork I had to do was processed very quickly and smoothly while sharing free coffee at BMW of Sterling. Another thing that really surprised me and I really liked was the fact that the Finance Manager Hash Abbasi was fully omitted to help me with the finance process, he took the initiative to find the best bank for me at the best interest rate, what a great customer service. He literally said: "I promise I am going to make it happen" and he did. When it was time to jump on my new car and take it home, Matt took the time to explain all features, congratulated me, helped me take a few photos for Facebook and gave me a handshake and a hug. Couldn't have asked for better than this, simply amazing experience. I have no words to describe how amazing this experience was. When I compare it with what I faced weeks before at Mercedes Benz it's a world of a difference. I totally recommend BMW but especially BMW of Sterling to anyone looking for great customer service!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Outstanding car buying experience

    My wife and I recently purchased a 2017 BMW X5 from Sal Ufyani at BMW of Sterling. We have been casually looking at Mercedes, Audi and BMW for th...


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    My wife and I recently purchased a 2017 BMW X5 from Sal Ufyani at BMW of Sterling. We have been casually looking at Mercedes, Audi and BMW for the last two years, allowing us to visit many dealers in the Northern VA area. BMW of Sterling was the first dealer that actually listened to what we want, didn't try to upsell us with features we didn't need. When we wanted to talk price, they didn't roll out a bunch of lower level models or used cars. They worked with us to get a deal that made everyone happy. Sal is one of the few car salesmen who didn't try and push us in one direction or another, or try to hard sell us on something we didn't want. He just listened and made every effort to meet our needs. Without question, I would recommend BMW of Sterling to anyone looking for excellent service and value.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Amazing experience!!
    May 8, 2017

    Can't complaint, I was treated with respect and Matthew from sales,Jim Vallas manager gave me an excellent service. Felt like a King!!! Definitely...

    BMW of Sterling

    Thank you for acknowledging your sales experience with us. We value you as a customer and thank you for your business.


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    Can't complaint, I was treated with respect and Matthew from sales,Jim Vallas manager gave me an excellent service. Felt like a King!!! Definitely would refer BMW of Sterling. Because of the amazing Customer Service and beautiful facility. 100% Satisfied...

    Does recommend this dealer
    BMW of Sterling

    Thank you for acknowledging your sales experience with us. We value you as a customer and thank you for your business.


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  • Best Dealership in my 40+ years of Auto Sales/Service
    May 7, 2017

    It is difficult to find a dealership that comes close to top notch sales and service of Sterling BMW. They are unsurpassed in my 40+ years of aut...

    BMW of Sterling

    Thank you Mr. George for your business and taking time to share your sales and service experience with our staff. We value you as a customer.


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    It is difficult to find a dealership that comes close to top notch sales and service of Sterling BMW. They are unsurpassed in my 40+ years of auto purchases, service, etc. They are a family owed operation with Corporation capability and resources that exceeds the full spectrum of dealerships. For BMW, they are simply the best. I have gone to multiple BMW dealers, so have a solid baseline on which to compare. Service is top notch. they go out of their way to communicate all aspects of the repair options, what was performed, recommendations, and warrantee service. The staff in Sales, Service, and the mechanic techs are extremely knowledgeable. They really know the BMW product. The actual tech that worked on your car is made available for detailed questions I had. I have purchased 3 cars from them now and will never go anywhere else. Check them out!

    Does recommend this dealer
    Came in for service or repair
    BMW of Sterling

    Thank you Mr. George for your business and taking time to share your sales and service experience with our staff. We value you as a customer.


    Hide Full Review
  • Best Purchase Experience Ever!
    February 28, 2017

    I cannot emphasize enough how fortunate I was to have found BMW of Sterling, but especially to have found Matthew Tillman, my Sales Advisor for th...


    Show Full Review

    I cannot emphasize enough how fortunate I was to have found BMW of Sterling, but especially to have found Matthew Tillman, my Sales Advisor for this purchase and Hash Abbasi the Finance Manager. Since the beginning, Matt immediately welcomed me and showed me with great passion the available models based on what I told him I was interested on. His patience to explain the features of the cars, his passion while talking about the models and about BMW made me conclude right away BMW was exactly what I had been looking for. After he explained every single feature of the car I was interested on, I explained I had to wait a few weeks to purchase the car because I needed to renew my driver's license. That was not a problem, he waited until I got that done. Amazingly Matt kept calling and emailing me to check on the status of my driver's license renewal and gave me tips and tricks on where to do the renewal faster. Isn't that cool? I had never seen a Sales Advisor giving this extra mile to support a customer! I felt supported and valued since the time I entered that door till the end of the purchase. When the time to do the purchase came he had everything ready for me to take the car home. The paperwork I had to do was processed very quickly and smoothly while sharing free coffee at BMW of Sterling. Another thing that really surprised me and I really liked was the fact that the Finance Manager Hash Abbasi was fully omitted to help me with the finance process, he took the initiative to find the best bank for me at the best interest rate, what a great customer service. He literally said: "I promise I am going to make it happen" and he did. When it was time to jump on my new car and take it home, Matt took the time to explain all features, congratulated me, helped me take a few photos for Facebook and gave me a handshake and a hug. Couldn't have asked for better than this, simply amazing experience. I have no words to describe how amazing this experience was. When I compare it with what I faced weeks before at Mercedes Benz it's a world of a difference. I totally recommend BMW but especially BMW of Sterling to anyone looking for great customer service!

    Does recommend this dealer

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  • Clean facility

    The waiting area was very luxurious and while I was waiting for my car to be serviced, I was getting a bite to eat from the cafe and admiring the ...


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    The waiting area was very luxurious and while I was waiting for my car to be serviced, I was getting a bite to eat from the cafe and admiring the many cars they had in the showroom. A gentlemen even acknowledged that I wasn't purchasing a vehicle and treated me as I was by telling me about the car I was looking at.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • A great experience

    We purchased a 2017 BMW X1 in August 2016 which took some finding. With the help and expert advice of Ralph Berthiez we eventually ended up orderi...


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    We purchased a 2017 BMW X1 in August 2016 which took some finding. With the help and expert advice of Ralph Berthiez we eventually ended up ordering it from the factory in Germany. Ralph Berthiez guided us all the way through the process. It went flawlessly. We love the car. Recently we availed ourselves of the service of a BMW "genius" to answer questions and to explain further many of the amazing features of this car. Our "genius" was Theo Patterson. He was very knowledgable and he took real delight in explaining the various features, beyond the allotted time! An over-all great experience.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Great Buying Experience - enthusiasm for my business
    November 4, 2016

    I had a wonderful buying experience at BMW of Sterling. Sal was fast, efficient, and informative throughout the buying process. I was impressed ...


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    I had a wonderful buying experience at BMW of Sterling. Sal was fast, efficient, and informative throughout the buying process. I was impressed with how quickly he processed my deal, while at the same time filling me with knowledge about my dream & Mid-Life-Crisis Car. Ha! In 3 years I'll be back for another car and I will ask for Sal. Similarly, their management team was enthusiastic for my business and helped make my deal happen. Richard - Fairfax

    Does recommend this dealer

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  • Poor Follow Up

    I inquired twice about a 3 series BMW, I had one automated email and I asked to speak to a real person and never heard back. I inquired again, sam...


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    I inquired twice about a 3 series BMW, I had one automated email and I asked to speak to a real person and never heard back. I inquired again, same thing.. still nothing. Very poor communication. I will pay more money for a BMW somewhere else because it seems they do not care.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    4 people out of 4 found this review helpful. Did you?

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  • Excellent service and value buying a new X5
    October 13, 2016

    My wife and I have been shopping for an SUV for more than a year, giving us a chance to try out many of Mercedes, BMW and Audi dealers in the Nort...


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    My wife and I have been shopping for an SUV for more than a year, giving us a chance to try out many of Mercedes, BMW and Audi dealers in the Northern VA area. Sal Ufyani at BMW of Sterling made buying an enjoyable experience. Sal was the first salesman that listened to what we wanted and tried to get it at the price we wanted. He didn't try and upsell us on a more expensive car by justifying features we didn't need, nor did he try and talk us out of features to sell us a cheaper or used car with a better margin for the dealer. He found the exact car we wanted and worked with us to get the price we wanted. He provided truly exceptional service. This makes him unique among the sea of pushy luxury cars salesmen. I would recommend him without hesitation to anyone looking to buy a BMW. BMW of Sterling offers a unique combination of service and value.

    Does recommend this dealer

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