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Reviews

Average Ratings

3.9
291 lifetime reviews. Includes reviews of BMW of Sterling from DealerRater.com
  • Clean facility

    The waiting area was very luxurious and while I was waiting for my car to be serviced, I was getting a bite to eat from the cafe and admiring the ...


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    The waiting area was very luxurious and while I was waiting for my car to be serviced, I was getting a bite to eat from the cafe and admiring the many cars they had in the showroom. A gentlemen even acknowledged that I wasn't purchasing a vehicle and treated me as I was by telling me about the car I was looking at.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Outstanding car buying experience

    My wife and I recently purchased a 2017 BMW X5 from Sal Ufyani at BMW of Sterling. We have been casually looking at Mercedes, Audi and BMW for th...


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    My wife and I recently purchased a 2017 BMW X5 from Sal Ufyani at BMW of Sterling. We have been casually looking at Mercedes, Audi and BMW for the last two years, allowing us to visit many dealers in the Northern VA area. BMW of Sterling was the first dealer that actually listened to what we want, didn't try to upsell us with features we didn't need. When we wanted to talk price, they didn't roll out a bunch of lower level models or used cars. They worked with us to get a deal that made everyone happy. Sal is one of the few car salesmen who didn't try and push us in one direction or another, or try to hard sell us on something we didn't want. He just listened and made every effort to meet our needs. Without question, I would recommend BMW of Sterling to anyone looking for excellent service and value.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Best Purchase Experience Ever!
    February 28, 2017

    I cannot emphasize enough how fortunate I was to have found BMW of Sterling, but especially to have found Matthew Tillman, my Sales Advisor for th...


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    I cannot emphasize enough how fortunate I was to have found BMW of Sterling, but especially to have found Matthew Tillman, my Sales Advisor for this purchase and Hash Abbasi the Finance Manager. Since the beginning, Matt immediately welcomed me and showed me with great passion the available models based on what I told him I was interested on. His patience to explain the features of the cars, his passion while talking about the models and about BMW made me conclude right away BMW was exactly what I had been looking for. After he explained every single feature of the car I was interested on, I explained I had to wait a few weeks to purchase the car because I needed to renew my driver's license. That was not a problem, he waited until I got that done. Amazingly Matt kept calling and emailing me to check on the status of my driver's license renewal and gave me tips and tricks on where to do the renewal faster. Isn't that cool? I had never seen a Sales Advisor giving this extra mile to support a customer! I felt supported and valued since the time I entered that door till the end of the purchase. When the time to do the purchase came he had everything ready for me to take the car home. The paperwork I had to do was processed very quickly and smoothly while sharing free coffee at BMW of Sterling. Another thing that really surprised me and I really liked was the fact that the Finance Manager Hash Abbasi was fully omitted to help me with the finance process, he took the initiative to find the best bank for me at the best interest rate, what a great customer service. He literally said: "I promise I am going to make it happen" and he did. When it was time to jump on my new car and take it home, Matt took the time to explain all features, congratulated me, helped me take a few photos for Facebook and gave me a handshake and a hug. Couldn't have asked for better than this, simply amazing experience. I have no words to describe how amazing this experience was. When I compare it with what I faced weeks before at Mercedes Benz it's a world of a difference. I totally recommend BMW but especially BMW of Sterling to anyone looking for great customer service!

    Does recommend this dealer

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  • Great Customer Experience

    I cannot emphasize enough how fortunate I was to have found BMW of Sterling, but especially to have found Matthew Tillman, my Sales Advisor for th...


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    I cannot emphasize enough how fortunate I was to have found BMW of Sterling, but especially to have found Matthew Tillman, my Sales Advisor for this purchase and Hash Abbasi the Finance Manager. Since the beginning, Matt immediately welcomed me and showed me with great passion the available models based on what I told him I was interested on. His patience to explain the features of the cars, his passion while talking about the models and about BMW made me conclude right away BMW was exactly what I had been looking for. After he explained every single feature of the car I was interested on, I explained I had to wait a few weeks to purchase the car because I needed to renew my driver's license. That was not a problem, he waited until I got that done. Amazingly Matt kept calling and emailing me to check on the status of my driver's license renewal and gave me tips and tricks on where to do the renewal faster. Isn't that cool? I had never seen a Sales Advisor giving this extra mile to support a customer! I felt supported and valued since the time I entered that door till the end of the purchase. When the time to do the purchase came he had everything ready for me to take the car home. The paperwork I had to do was processed very quickly and smoothly while sharing free coffee at BMW of Sterling. Another thing that really surprised me and I really liked was the fact that the Finance Manager Hash Abbasi was fully omitted to help me with the finance process, he took the initiative to find the best bank for me at the best interest rate, what a great customer service. He literally said: "I promise I am going to make it happen" and he did. When it was time to jump on my new car and take it home, Matt took the time to explain all features, congratulated me, helped me take a few photos for Facebook and gave me a handshake and a hug. Couldn't have asked for better than this, simply amazing experience. I have no words to describe how amazing this experience was. When I compare it with what I faced weeks before at Mercedes Benz it's a world of a difference. I totally recommend BMW but especially BMW of Sterling to anyone looking for great customer service!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • A great experience

    We purchased a 2017 BMW X1 in August 2016 which took some finding. With the help and expert advice of Ralph Berthiez we eventually ended up orderi...


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    We purchased a 2017 BMW X1 in August 2016 which took some finding. With the help and expert advice of Ralph Berthiez we eventually ended up ordering it from the factory in Germany. Ralph Berthiez guided us all the way through the process. It went flawlessly. We love the car. Recently we availed ourselves of the service of a BMW "genius" to answer questions and to explain further many of the amazing features of this car. Our "genius" was Theo Patterson. He was very knowledgable and he took real delight in explaining the various features, beyond the allotted time! An over-all great experience.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Great Buying Experience - enthusiasm for my business
    November 4, 2016

    I had a wonderful buying experience at BMW of Sterling. Sal was fast, efficient, and informative throughout the buying process. I was impressed ...


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    I had a wonderful buying experience at BMW of Sterling. Sal was fast, efficient, and informative throughout the buying process. I was impressed with how quickly he processed my deal, while at the same time filling me with knowledge about my dream & Mid-Life-Crisis Car. Ha! In 3 years I'll be back for another car and I will ask for Sal. Similarly, their management team was enthusiastic for my business and helped make my deal happen. Richard - Fairfax

    Does recommend this dealer

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  • Poor Follow Up

    I inquired twice about a 3 series BMW, I had one automated email and I asked to speak to a real person and never heard back. I inquired again, sam...


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    I inquired twice about a 3 series BMW, I had one automated email and I asked to speak to a real person and never heard back. I inquired again, same thing.. still nothing. Very poor communication. I will pay more money for a BMW somewhere else because it seems they do not care.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    3 people out of 3 found this review helpful. Did you?

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  • Excellent service and value buying a new X5
    October 13, 2016

    My wife and I have been shopping for an SUV for more than a year, giving us a chance to try out many of Mercedes, BMW and Audi dealers in the Nort...


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    My wife and I have been shopping for an SUV for more than a year, giving us a chance to try out many of Mercedes, BMW and Audi dealers in the Northern VA area. Sal Ufyani at BMW of Sterling made buying an enjoyable experience. Sal was the first salesman that listened to what we wanted and tried to get it at the price we wanted. He didn't try and upsell us on a more expensive car by justifying features we didn't need, nor did he try and talk us out of features to sell us a cheaper or used car with a better margin for the dealer. He found the exact car we wanted and worked with us to get the price we wanted. He provided truly exceptional service. This makes him unique among the sea of pushy luxury cars salesmen. I would recommend him without hesitation to anyone looking to buy a BMW. BMW of Sterling offers a unique combination of service and value.

    Does recommend this dealer

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  • Distasteful Customer Service
    October 4, 2016

    BMW of Sterling has been serving my car since 2012; however, 10/3/16 was the last time I will EVER give them business. I took my car in for a pri...


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    BMW of Sterling has been serving my car since 2012; however, 10/3/16 was the last time I will EVER give them business. I took my car in for a priority service informing the rep that I was traveling from Woodbridge VA and will require a loaner car at drop off. I scheduled this service on 10/1/16, with the rep guaranteeing a loaner car. However, when I arrive at the facility to drop my car off I was informed by Andrew (service advisor) that a BMW loaner was not available, but enterprise car rental was my other option. I wasn't opposed to driving a rental car from enterprise, as I have done before, but the options made to me were between a pick up truck and mini van. My car is a 335i which is small in size for a reason. I've been such a loyal customer to this service center and being that I drove 45 minutes to include traffic and tolls I truly felt that Andrew could have accommodated my needs better. Not to mention I called the morning of my appointment to informed them that I was running late due to traffic, in which they could have informed me of the matter at hand during that time. I felt that my time and loyalty to BMW of Sterling was not valued. Very distasteful experience!!!!!

    Does not recommend this dealer
    Came in for service or repair

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  • Best car buying experience I've ever been a part of. A+!
    October 4, 2016

    Let me start by saying, we bought a used 2013 Ford Edge for $15K, not a BMW or Rolls Royce. I had no idea we were going to such a high end BMW de...


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    Let me start by saying, we bought a used 2013 Ford Edge for $15K, not a BMW or Rolls Royce. I had no idea we were going to such a high end BMW dealer. This place was modern, clean and a very intimidating at first. A family from the sticks of WV.......we felt like fish out of water when we first got there, but every staff member was very professional and polite. They treated us exactly the same as the people buying $75K vehicles. They treated our kids great too. Sal Ufyani was an absolute pleasure to work with. He used facetime on his cell phone to show me the entire car before making the 2 hour trip to Sterling, VA. He was very honest, polite and professional. He helped us get exactly what we needed for our trade and also had the Edge cleaned inside and out before we got there. Josh Jones handled the financing and was great to work with. He also treated us very well and made us feel comfortable.

    Does recommend this dealer

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