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Reviews

Average Ratings

4.6
620 lifetime reviews. Includes reviews of Suburban Honda Acura from DealerRater.com
  • Consistently superior service

    Suburban Honda has exceeded my expectations with every interaction. They are what other dealers should strive to be, friendly, knowledgeable and e...

    Dealer Response

    Thanks for the positive feedback! We're glad you were so satisfied with your dealership experience. Customer service is highly important to us, an...


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    Suburban Honda has exceeded my expectations with every interaction. They are what other dealers should strive to be, friendly, knowledgeable and efficient.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thanks for the positive feedback! We're glad you were so satisfied with your dealership experience. Customer service is highly important to us, and we look forward to working with you again in the future!


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  • Honda Civic service on 1/13/17

    I had a great experience. The service representative listened, was patient with me and answered my questions.

    Dealer Response

    Valerie, we're happy you had a great time with our Honda service department. We hope to serve you again!


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    I had a great experience. The service representative listened, was patient with me and answered my questions.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Valerie, we're happy you had a great time with our Honda service department. We hope to serve you again!


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  • Excercise caution
    January 11, 2017

    One year ago I purchased my new car from this dealer, I had given this dealership 5 star rating back then. Recently, I brought in a friend to purc...

    Suburban Honda

    We are happy you had a great experience with Raj at our dealership. Customer service is our number one priority and we look forward to serving you...


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    One year ago I purchased my new car from this dealer, I had given this dealership 5 star rating back then. Recently, I brought in a friend to purchase his new car from Suburban and experience the good service that I had received earlier. How the times have changed, we went in looking for Raj the person I worked with earlier, we learnt that he was on vacation. Instead we got a sales manger named Hans. It was very unpleasant dealing with Hans, he yelled at us and lectured us on the right way to buy a car ...really??? Feeling humiliated, we decided to walk out. and shop at another dealership. We were still in the market and decided to give Suburban another chance (since it is close to where we live) on the condition that we deal with Raj, the sales manager who I bought from a year ago. Raj invited us back to the dealership a gave us a good deal, this time it was a much better experience, thanks to Raj. We ended up buying the new car from Suburban. I have colleagues and friends who come in for work and need to buy a car, if Raj had not invited us back with a great deal, I would still have a bad taste in my mouth and Suburban would have lost my referrals.

    Does recommend this dealer
    Suburban Honda

    We are happy you had a great experience with Raj at our dealership. Customer service is our number one priority and we look forward to serving you again in the future.


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  • A great dealer

    If you're looking for a Honda, then this is the place to go.

    Dealer Response

    Thanks for the feedback, and congratulations on the new Honda!


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    If you're looking for a Honda, then this is the place to go.

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for the feedback, and congratulations on the new Honda!


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  • Used Car

    I got a good car but some sales person are not good while speaking to customer.

    Dealer Response

    Thanks for the feedback!


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    I got a good car but some sales person are not good while speaking to customer.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for the feedback!


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  • Great replacement car

    Walked in and happy I was given space until it looked like I wanted to talk to someone. Friendly atmosphere, and I was treated very fairly based o...

    Dealer Response

    Kevin, thanks for the feedback and congrats on your new Civic! Customer service is our top priority and it's great you were provided that!


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    Walked in and happy I was given space until it looked like I wanted to talk to someone. Friendly atmosphere, and I was treated very fairly based on my situation trying to get out of car. Staff was quick, and I was on my way with my new Civic!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Kevin, thanks for the feedback and congrats on your new Civic! Customer service is our top priority and it's great you were provided that!


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  • AWESOME EXPERIENCE!
    December 11, 2016

    After a horrible couple days dealing with Tamaroff Honda and Shameem (sales) who definitely flat out lied about availability of the new Accord I w...

    Suburban Honda

    We always appreciate positive feedback and we are happy to hear Joey met all of your car shopping needs when you purchased your new Accord! We loo...


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    After a horrible couple days dealing with Tamaroff Honda and Shameem (sales) who definitely flat out lied about availability of the new Accord I wanted (only can get it out of state and we have to charge you to go get it) AND the payoff on my trade in, I RAN away from them. My next stop was Suburban Honda and I had a PERFECT experience from Karl kindly greeting me at the door to my salesman Joey. They could get the car I wanted - it was in state- the price was good and the deal was done quickly, kindly and professionally. I will recommend Joey to others I know and would definitely buy from them again!

    Does recommend this dealer
    Suburban Honda

    We always appreciate positive feedback and we are happy to hear Joey met all of your car shopping needs when you purchased your new Accord! We look forward to servicing your vehicle and helping you out with the next one!


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  • New Odessey
    December 10, 2016

    Jon and Raj are really helpful with car selection. They are very friendly and honest. Extremely satisfied with the provided services. They answere...

    Suburban Honda

    It¿¿¿s always nice to hear from our customers. We are very happy to hear you were so satisfied with your dealership experience and we look forward...


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    Jon and Raj are really helpful with car selection. They are very friendly and honest. Extremely satisfied with the provided services. They answered all our questions regarding to purchase.

    Does recommend this dealer
    Suburban Honda

    It¿¿¿s always nice to hear from our customers. We are very happy to hear you were so satisfied with your dealership experience and we look forward to serving you again in the future!


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  • Misrepresented

    We called about a used Honda Ridgeline for sale there at Suburban Honda. After asking questions about the vehicle, we mentioned we were driving a...

    Dealer Response

    We are sorry to hear about your recent experience with us. If you would like to speak further, we would like to try and rectify the situation. Ple...


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    We called about a used Honda Ridgeline for sale there at Suburban Honda. After asking questions about the vehicle, we mentioned we were driving about 3 1/2 hours to get there. The salesman walked out to the vehicle saying, "I don't want you driving 3 1/2 hours to get here and feeling misled. I'm looking at the truck right now... It's perfect outside, and it's perfect inside." We arrived to find a very large scrape in the driver side truck bed, rust spots in the front and back, scrapes on the bumpers, carpets stained, dirt and a broken pencil just laying on the side of the trunk gutter, rusty undercarriage and hitch and wiring harness, etc.. Test drive revealed brakes grinding, steering pulling right, tires low tread, burnt oil and crud in the oil cap (meaning elsewhere inside engine as well). It was generally poorly kept and certainly not "perfect." The salesman said, 'Well, it's perfect for a 10 year old vehicle. Normal scratches and dings and scrapes." And actually, that wasn't even true. The large scrape, about 8 inches wide and a couple of feet or more is not what I would suggest as normal. Then the salesman suggested that we could have that fixed for about $300. "Not at a body shop of course," he said. "But we use a guy who is mobile, and he comes out and fixes stuff cheap!" So, if you want to buy a car that's misrepresented, perhaps poorly painted or repaired, and not really cleaned, then this is the dealer for you! Otherwise, we would suggest you keep looking elsewhere. Cost of this lesson for us about $100 in gas and food for the day trip. Word to the wise.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    We are sorry to hear about your recent experience with us. If you would like to speak further, we would like to try and rectify the situation. Please contact our Used Car Manager, Mike Hernandez, at 248-477-1700 or mhernandez@suburbancollection.com, at your earliest convenience.


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  • Navigation cd reader error.

    The Suburban Honda Dealership service personell are very intent on providing the best service possible. They pay close attention to every item I ...

    Dealer Response

    We're happy to hear that you were pleased with your experience here at Suburban Honda, Elizabeth! Thank you so much for your kind review and we ho...


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    The Suburban Honda Dealership service personell are very intent on providing the best service possible. They pay close attention to every item I ever bring up while having repairs and other services.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're happy to hear that you were pleased with your experience here at Suburban Honda, Elizabeth! Thank you so much for your kind review and we hope to see you again soon!


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