Thank you. Your email has been sent to the dealer.
|Mon||8:00 AM - 9:00 PM|
|Tue||8:00 AM - 9:00 PM|
|Wed||8:00 AM - 9:00 PM|
|Thu||8:00 AM - 9:00 PM|
|Fri||8:00 AM - 9:00 PM|
|Sat||8:00 AM - 6:00 PM|
|Mon||7:30 AM - 8:00 PM|
|Tue||7:30 AM - 6:00 PM|
|Wed||7:30 AM - 6:00 PM|
|Thu||7:30 AM - 6:00 PM|
|Fri||7:30 AM - 6:00 PM|
|Sat||8:00 AM - 3:00 PM|
I wanted to trade in my 2008 trailblazer for a 2008 grand prix. My bank would not allow me to add my negative equity to another used vehicle. I wa...
I wanted to trade in my 2008 trailblazer for a 2008 grand prix. My bank would not allow me to add my negative equity to another used vehicle. I was then informed that I could get a brand new car without going through much hassle from my bank. I was iffy about buying a new car, but when I got into the 2015 scion xb, I knew I had to have it. My dealer was awesome (Derek from toyota/scion), he worked very hard to get me into the vehicle I wanted. This was the best birthday present I've ever gotten (for myself).
I will thank this man James over and over again. We came in knowing what we wanted and he didn't stop till we got it. Understood I was a very pick...
I will thank this man James over and over again. We came in knowing what we wanted and he didn't stop till we got it. Understood I was a very picky women who complains about the little things. With no worries he took care of it. Thanks to the entire team for me getting my dream for my family. Again thank you so much.
Came in on a Friday night, met James Hardman. (Wonderful gentleman by the way, he even stayed way past his shift to make sure I was taken care of,...
Came in on a Friday night, met James Hardman. (Wonderful gentleman by the way, he even stayed way past his shift to make sure I was taken care of, kudos to him and give him a raise.) Looked all cars on my list. He found one that was not on my list, good knowledge of products. Met with the financial advisor, wonderful guy, I regret I cannot remember his name, but he was expecting a baby girl soon; and he stayed past his shift to assist with any financial connections and so forth. Bought a used-new 2004 4Runner that day, signed the paperwork, I knew it was as is, and bought the 36K warranty, still don't regret that decision. Had to wait till next week after the dealership would look it over, and prep, to take it home, they would also fix the glove box (which they did). James called me to inform me of some check engine lights going off, which I was grateful for, kept the vehicle longer to fix what had to be fixed. Got my vehicle from dealership a few days later; that same day alarms was going off again. Called James to see if I can get the vehicle in for a check up and to claim my 36K warranty on it. Got it arranged to take it in, Met Hannah from repair, and she typed all my information and request (especially to check my tires) down on computer (smart, sweet lady, with a beautiful smile), this was all after I was reminded that I accepted "as is" policy, I reminded them I had the 36K warranty. Rich (who was respectful on the phone and courtious) was the next contact after a day, he explained to me that I had a broken water pump and timing belt, I asked about my tires, he exclaimed "no one told me about the tires". I think there was a communication problem there. The total cost was $981, with out the warranty, but I INFORMED Rich that I had the warranty, then it came down to only $198, my advice always get the warranty. Picked it up after they "fixed it", on the way home again the warning lights went off, took it to my local mechanic on Saturday, which I had to pay full price, my mechanic fixed the WATER PUMP and TIMING BELT and checked my TIRES, which needed to be filled. So to sum it all up, Salesmanship I give 5 starts; Customer Service 5 Stars; Financial Service I give 4 stars; Mechanical skills I give 1 star and Communication between departments, I give 1 star. Which I give an average of 3 stars. I still recommend this dealership to others, but I would make sure to get the warranty and check the vehicle over more than once, and have your local mechanic check it over before you buy, I live an hour away, so there was no way I could do this. Still love the vehicle and am enjoying it! It is what you get with a Used - New vehicle.