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Reviews

Average Ratings

4.9
24 lifetime reviews.
  • Coughlin Auto, Chillicothe Great place to buy car

    No complaints at all. I called David Grabb with a list of the cars I was interested in and set a time to meet. Two of the three cars were ready an...

    Dealer Response

    We are very happy to hear that you had a great experience during your visit and that Dave was able to work with you to get you the right vehicle y...


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    No complaints at all. I called David Grabb with a list of the cars I was interested in and set a time to meet. Two of the three cars were ready and waiting when I arrived. The other was being driven by the manager, I was told, and not available. I test drove the cars and decided I wanted to purchase the Buick. We started the process, which did take to long, but I understand it is a process. We set a time the following day for me to pick up the car. David had it cleaned and gas in the tank. He reviewed all the operations of the car with me before I left. It was a good experience. And I have recommended David to friends that are interested in a car.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We are very happy to hear that you had a great experience during your visit and that Dave was able to work with you to get you the right vehicle you were looking for Connie! Please let us and Dave know if there is anything that we can do for you in the future and enjoy the new Buick!--Brandon Sandmann, Coughlin Cars


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  • Customer

    Was a easy car buying experience. Would have been better if the salesman listened better and wasn't as pushy, but was better than most. Definite...

    Dealer Response

    Thank you for the feedback and we will address the issue with our team but we are glad you were able to easily get the vehicle you were looking fo...


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    Was a easy car buying experience. Would have been better if the salesman listened better and wasn't as pushy, but was better than most. Definitely could sell books to the blind.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for the feedback and we will address the issue with our team but we are glad you were able to easily get the vehicle you were looking for! Please stop back and see us again if you need anything else!--Brandon Sandmann, Coughlin Cars


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  • My First New Car

    I bought a 2017 Chevy Sonic. And it was my first brand new car. Joey was my salesman, and he couldn't have made the proscess any easier. I got my ...

    Dealer Response

    Frenchy--thanks so much for trusting Joey Davis and Coughlin Chevrolet Buick GMC of Chillicothe to help you buy your first new car! It means a gr...


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    I bought a 2017 Chevy Sonic. And it was my first brand new car. Joey was my salesman, and he couldn't have made the proscess any easier. I got my brands new car and couldn't be happier.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Frenchy--thanks so much for trusting Joey Davis and Coughlin Chevrolet Buick GMC of Chillicothe to help you buy your first new car! It means a great deal to all of us to have been a part of this exciting event. WE wish you nothing but the best with your new car for many years to come!


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  • Customer

    We are so happy with our new vehicle. I got exactly what i wanted and then some. I want to thank our salesman Joey Davis he made it so easy for us...

    Dealer Response

    James and Kimberly, thank you so much for allowing Joey Davis, and the team at Coughlin Chillicothe GM to serve you and your family. We hope you...


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    We are so happy with our new vehicle. I got exactly what i wanted and then some. I want to thank our salesman Joey Davis he made it so easy for us, I picked my car out over the internet and he very patiently worked with me. It was as easy as ordering a pizza and they even delivered my car to my door, the same day. I highly recommend Coughlins to everyone but you need to ask for Joey Davis, you will like him. The driver that delivered my car was also good at his job, very informative and had everything we needed. Great Job!!! You all make a good team....Thanks to all that was involved. My husband says Top Knotch in his book.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    James and Kimberly, thank you so much for allowing Joey Davis, and the team at Coughlin Chillicothe GM to serve you and your family. We hope you have many good years with your new Traverse, and that you don't hesitate to give Joey a call the next time you are in the market for a new or used vehicle.--Matt Dillon General Manager


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  • Great deal, great follow-through! Never felt press

    Worked with Daphne and would recommend to all, great at answering questions and finding just what I asked for

    Dealer Response

    Scott, thank you for your feedback and we are glad that you were able to get exactly what you were searching for with Daphne's help! Please do not...


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    Worked with Daphne and would recommend to all, great at answering questions and finding just what I asked for

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Scott, thank you for your feedback and we are glad that you were able to get exactly what you were searching for with Daphne's help! Please do not hesitate to reach out if you need anything else!--Brandon Sandmann, Coughlin Cars


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  • Great Dealership

    I have always purchased cars/trucks from Nourse..starting in 1986 when Jim Cox owned the dealer ship. This is the first SUV , I ever purchased fro...

    Dealer Response

    Art, our pleasure in assisting you. It's always about doing the right thing, and making sure our clients know we care by our actions, not just ou...


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    I have always purchased cars/trucks from Nourse..starting in 1986 when Jim Cox owned the dealer ship. This is the first SUV , I ever purchased from Coughlin...Mc Callister... Chevrolet was terrible to deal with. I had problems with my 2017 GMC TERRAIN, but thanks to Matt Dillon and Joey Davis..the problem was very professionaly taken care of. Coughlin bent over backwards to solve the problem,actually they knocked it out of the ball park to solve the problem. Once again thanks to Matt Dillon....with out his intervention...my next SUV would have a Nourse sticker on the tail gate. Now you have a customer for life. Art Harrell

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Art, our pleasure in assisting you. It's always about doing the right thing, and making sure our clients know we care by our actions, not just our words. It means so much to us that you noticed, and took the time to tell us as much.--Matt Dillon General Manager


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  • New purchase

    The sales people went above and beyond to get me the truck I wanted. I am very pleased with the truck and extremely satisfied with all the personn...

    Dealer Response

    We are very happy to hear that you were able to get the right truck that you wanted during your visit John! It was a pleasure to work with you and...


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    The sales people went above and beyond to get me the truck I wanted. I am very pleased with the truck and extremely satisfied with all the personnel at Coughlin Chillicothe.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We are very happy to hear that you were able to get the right truck that you wanted during your visit John! It was a pleasure to work with you and please let us know if we can do anything else!--Brandon Sandmann, Coughlin Cars


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  • Needed Help asap!

    Just bought my Terrain on a Monday. That Friday was shopping in Chillicothe. My vehicle started having major problems. I wouldn't have made it h...

    Dealer Response

    We are glad our Service Department with Joey was able to get your vehicle looked at fast to keep you on the road Heather! Please let us know if we...


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    Just bought my Terrain on a Monday. That Friday was shopping in Chillicothe. My vehicle started having major problems. I wouldn't have made it home. Called Joey, he got my car right in to see a technician. Fixed it within the hour. I really appreciate all that you had done for me. Keep up the great work!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We are glad our Service Department with Joey was able to get your vehicle looked at fast to keep you on the road Heather! Please let us know if we can do anything else for you and we hope to see you again soon!--Brandon Sandmann, Coughlin Cars


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  • Hassle-free, great buying experience!

    I found the SUV of my dreams on cars.Com, unfortunately it was located 200 miles out of state from me. I called to ask some questions about the 20...

    Dealer Response

    We are glad to hear you were able to get the exact Terrian you were looking for and Joey was able to help out by making sure everything was in ord...


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    I found the SUV of my dreams on cars.Com, unfortunately it was located 200 miles out of state from me. I called to ask some questions about the 2016 GMC Terrain and salesman Joey Davis took great care of me! He immediately sent me some pictures of the vehicle, answered all of my questions about it and even did paperwork over the phone before I made the 200 mile (one way) trip to test drive. Once I finally made it to the dealership to check out the SUV it was gassed up, shined up and ready for me. Joey, the management, and finance staff all treated us great and made the experience very easy. It was a long trip there and back, but worth it. I brought home my beautiful, crimson red, GMC Terrain!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We are glad to hear you were able to get the exact Terrian you were looking for and Joey was able to help out by making sure everything was in order so that your long trip worthwhile! Enjoy your new SUV and please let us know if we can do anything else for you Kristy!!--Brandon Sandmann, Coughlin Cars


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  • Fantastic service!

    Totally blown away at how well I was treated! I had a problem with my tire, and had a 4:30 appointment. I arrived at around 2:30 after work and ...

    Dealer Response

    Thank you for the feedback and we are very happy to hear that everything was able to be taken care of to your liking during your service visit! We...


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    Totally blown away at how well I was treated! I had a problem with my tire, and had a 4:30 appointment. I arrived at around 2:30 after work and was willing to wait, as I was not wanting to drive any more with the condition my tire was in. At a little bit after 3:00, they told me my truck was ready! So appreciative of them for working me in, and getting my truck done so quickly. I have had so many positive experiences with this great service department.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for the feedback and we are very happy to hear that everything was able to be taken care of to your liking during your service visit! We hope to see you again soon!--Brandon Sandmann, Coughlin Automotive


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