Dick Hannah Chrysler Dodge Jeep RAM Hours
Sales & Leasing Consultant
Vehicle Exchange Program Specialist
Vehicle Exchange Program Specialist
Internet Marketing Director
Sales & Leasing Consultant
Social Media Marketing Manager
Sales & Leasing Consultant
Dick Hannah Chrysler Jeep Dodge Ram is your local Portland OR and Vancouver WA leader in Chrysler sales, service and par
ts. Our staff is comprised of friendly, knowledgeable and low-pressure associates who boast an unwavering commitment to providing superior customer service. Our goal is to ensure your next Chrysler purchase is the most enjoyable car-buying experience of your lifetime. Call or visit us today to view our inventory of new and used Dodge cars or to schedule an appointment with our service department. We look forward to seeing you soon!
"Providing World Class Customer Service"
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Joe Lackey was very easy to work with. He showed us everything that we wanted to see and we never felt pressured. He is straight forward and honest.... I would definitely use his services again. When it came time to sign, Hamid made it easy and smooth.
Thank you for our dream car😎 Your a 5star salesman We will be permanently adding you to our Christmas card list And definitely referring you to all our... family and friends! Your the Best!!!
Terrie, thank you for your kind words and this wonderful review. We look forward to your next visit. Take care.
I had a great experience and got exactly what I wanted. They gave me fair value for my trade, found me good financing, and I bought and drove home my new... Jeep with a smile on my face. Of course I would give a good review, my trade in came from them and that's why I went back, I've always been treated well by them.
I scheduled an appointment for my 30k mile service and asked what was included, the rep on the phone didn't know and was going to have someone call me.... No one called me, so when I brought it in I asked and stated it shifted poorly from second to first, would they look at that as well. I was called after two hours and told they took the transmission out and needed to replace a part and that it would be covered under warranty. The following day I called to ask when I could pick it up. They apparently needed to order a part that wouldn't be in for 5 days. I asked for a loaner to avoid taking any more extra days off work but none were available. There was one coming back "tonight or tomorrow" and they would let me know. I called the next day and was again told "tonight or tomorrow." On the fourth day without a car I spoke with the dealership and asked if there were any other loaners available and they gave me one from their Subaru location. I received an email on the 6th day before 9:00 AM stating my part had arrived and I needed to call and make an appointment for service. I emailed and called, and was advised that I did not need to make an appointment, however they would not be able to install it that day becuase even though they knew it was arriving, they had not put it in the schedule and it would get installed the following (7th) day. I was not contacted on the 7th day, but on the 8th day I received a text saying I could pay my bill. The amount was wrong by over $1,000. I called and was advised they had coded it wrong (not under warranty), and it would be fixed in 30 minutes. It was not fixed until I came in that evening to pick up my vehicle. When I arrived to pick up my car I noticed a series of scratches on the hood and fender that I said were not there when it was dropped off. The rep said she couldn't view the drop off pictures until the warranty paperwork was closed (2 to 3 more days) and said she would call me on the 4th day. It is now day 5 and I have not received any contact back regarding the damage to my paint. One day turned into 8 without my vehicle, and 4 days without a loaner. My bill was wrong. My paint was damaged. I have not had service reps respond to my concerns. Highly dissatisfied, especially considering my fiancee has brought his truck here multiple times without issue.
Bought a 2010 Chevy Silverado from the dick Hannah Chrysler Jeep in Vancouver. At which time I was promised that " if you have any problems with it and... you bring it back we will take care of it, and if you take it to your auto repair shop there might be 100.00 deductible which could be waived" great because being a used truck ( only 60000) it was covered for any problems. So I did everything I had to to comply with service contract. Jump ahead to July 22, 2019 brought into service for a rattle under dash, burnt out head light, and oil change, which being told as customer appreciation oil changes, lights, wiper blades 50% off, free washes. The first words out of service reps mouth was there would be a 145.00 diagnostic charge and if parts not covered I would be responsible to pay. What happened to you bring it here we will take care of it!!! So I told them just change bulb and oil, if air filter was dirty to put in a new one. I got wash free but bulb and oil change was 110.00. On 9/4/2019 check engine light came on, brought in 9/5/2019 and Darin the service manager met me and the first words were 145.00 diagnostic charge and parts may not be covered. So I told them the plan I was sold at date of purchase would cover any problem as long as I brought to them. Was told you need to take that up with sales. So I went to the sales manager Chris kiouftis ( floor manager) told he would look into it. Then after 3 hrs in waiting room, Darin came to me and said my air flow sensor was contaminated by oil being sucked in because who ever did my oil change had over oiled my kan- am air filter bath and it caused the problem and of course not covered parts and I needed to replace them. When I told him that they changed my oil and I specifically told them to service air filter that they need to fix at no charge to me. Darin left came back 10 minutes later and Ubered me home told 3 more hrs. I called them at 530 pm and told they would stay late and fix it. Darin called me 730 am and told me it was done at no charge. When I arrived I was met by Darin with my receipt and was told we removed sensor wiped it off cleaned air filter and reset light. I asked why when I was responsible it had to be replaced when it's them they just wiped it off and re installed. I then went into Chris and his response was didn't finance call you, and I told him no. Waited all day nothing..... I called Chris at 550 pm and was told by Chris" I am trying to help you if I wasn't I would just ignore you and ban you from property" and he would call me back. I have called every day since and now we are at 9/17 and have tried moving up chain of command to question why? Went to Chris, Garret Graham and Sydney lamar and have sent emails to all and included Kent Dent who I have called never there, To this day I am promised a call back that all info was sent to him and he knows about me. NOTHING!!!!! I bet if I went to lot I am banned. I tried calling corporate offices and found I was just being bounced back to dealership. All I want now is of course replace parts like they expected of me and just a phone call back even just to lie to me.. stay away from this place they just want your name on dotted line and then you mean nothing,.... THATS NOT NICE or anyway to do business!!!!!!
Brian was amazing with a professional set of skills walked me through step by step it was a huge help thank you Brian Best salesperson I experienced
Hi there, thank you so much for letting us know how Brian did! If you ever need anything else, please don't hesitate to reach out. We hope to hear fro...m you soon. Take care!
I went to the dealership to look at new Jeeps. Salesmen comes over to be helpful in my choice of Jeeps. I made an a low ball offer on a Jeep, and the salesmen... agrees to offer to get me in the sales area. Long story short I agree to what salesmen says is a soft hit to credit. HIT MY CREDIT NINE TIMES!! I have a credit score of 751, no need for nine hits to credit. I will never shop at Dick Hannah again and will never Recommend them to anyone.
Brian Cortez introduced himself as soon as we got out of my husbands truck and was very polite! My jeep had not worked for over 2 months and he showed... us around the lot to find my new car. He was very patient with me while trying to find the perfect car. When we finally did, he got us the price we were looking for and could afford. My first dealership experience was a good one thanks to him!
I took my 2016 ram 3500 in for transmission issues for the fourth time. Please note, having to take the truck in four times for the transmission is not... the issue, I know Dick Hannah dodge did not build my truck and they are simply trying to repair it. However, this time when I asked what could be causing this same issue for now the fourth time, I was told by Jeff the service writer, "because I have let my wife drive the truck from time to time and the transmission has a quick-learn system, that the transmission is getting confused." I do hope people take the time to read that statement again, "... The transmission is confused." I'd really like to know if dodge actually made a product which doesn't allow for more than one driver...or else the car gets confused. I wonder how many trucks they would sell if the salesman had to tell the customers that only one person could ever drive the truck or else "it would get confused." Well, I let Dick Hannah know of this unfortunate incident and wouldn't you know, no one reached out to me. I am still waiting for management to have the courage to try and back-up Jeff's statement...!
I went to purchase a new Jeep. It’s been awhile since I purchased a vehicle and I worked with Mikella and she made it so easy and quick. She listened to... what I wanted and went at my speed.
Jessi, thank you for your kind words and congratulations on your new vehicle. We always strive to provide top quality service to every guest, and are ...pleased to hear that you enjoyed your experience here at Dick Hannah Chrysler Jeep Dodge. If you have any further questions, please don't hesitate to reach out. Take care.