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Reviews

Average Ratings

3.3
Average based on 17 reviews
  • 5 star experience

    I would give this dealership 10 stars if I could. Had the best car shopping experience at Town North Mazda. Went in to test drive Mazda CX-5 and c...


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    I would give this dealership 10 stars if I could. Had the best car shopping experience at Town North Mazda. Went in to test drive Mazda CX-5 and couldn't leave without purchasing one. Edward, the sales consultant, was very knowledgable, honest, and straight forward. And the sales manager Alex, made sure that the process went very smoothly. My 3 months old daughter is not too big on shopping for hours at this age, so being in and out within an hour was simply amazing. All paperwork for the new car and trade-in was ready for my signature when I came back the next day. Beside the exceptional customer service, knowledgeable staff and no sales pressure environment, I got a very fair deal on my old car. It doesn't get any better than this.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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  • Awesome Experience

    Bought a new CX5 today and in the dealing process, all these guys have proven to be very professional. Our sales guy listened to our needs and did...


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    Bought a new CX5 today and in the dealing process, all these guys have proven to be very professional. Our sales guy listened to our needs and did what was necessary to satisfy a customer. Was a great experience and would return for future needs.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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  • Great Experience

    It was a great experience shopping with TownNorth Mazda. Especially Philip and Alex.


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    It was a great experience shopping with TownNorth Mazda. Especially Philip and Alex.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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  • Great experience

    Great dealership. Straightforward people I explained my needs they did everything to make it happen and they did. Arthur and Alex where great in t...


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    Great dealership. Straightforward people I explained my needs they did everything to make it happen and they did. Arthur and Alex where great in the whole process. I recommend North town Mazda for anyone looking for a new Mazda

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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  • Disappointing and Frustrating Service Experience

    I recently paid $1,000 for service and still have the same problem and am very disappointed, especially since I bought my car there. I am not a ca...


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    I recently paid $1,000 for service and still have the same problem and am very disappointed, especially since I bought my car there. I am not a car mechanic, so when they diagnosed my issue, I didn’t complain or argue, I just paid them their price, which was $1,000 to replace a fuel pump. Well, I still have the same issue, and now the rep has not called me back. Today I checked my credit card statement, and found that the rental car they supposedly took care of because they didn’t have the needed part onhand and I had to leave my car overnight, was also charged to my credit card. I bought my car there and obviously was just too loyal. I know I need to buy a new car in the near future, but this dealer is definitely now off the list, considering I can’t trust what they say. It has been a very frustrating and disappointing experience, and now I am still dealing with the original issue.

    Came in for service or repair
    Does not recommend this dealer
    Did make a purchase
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  • Six of one

    Not as interested in selling a car,as in "making a sale"! Asked repeatedly to call me when have the type I want! No call since July '13. All the u...


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    Not as interested in selling a car,as in "making a sale"! Asked repeatedly to call me when have the type I want! No call since July '13. All the usual used car sales crap,and some very questionable statements about cause of scratches under front engine mount of 12k mi. old car.

    Shopped for a used car
    Does not recommend this dealer
    Did not make a purchase
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  • Awful Service

    I bought my car from Pre-Owned Town North Mazda on November 23, 2013. There was a light sensor blinking when I purchased the car and my salesperso...


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    I bought my car from Pre-Owned Town North Mazda on November 23, 2013. There was a light sensor blinking when I purchased the car and my salesperson assured me it was a light out and they would have it fixed while I filled out the paperwork. It was not. I came back the next day and waited for 3 hours for a light to be fixed. It was not. And my battery was drained by the time I left. The shady mechanics that Town North Mazda uses also run a limo service out of the same building. Seems pretty legit, right? I bring my car back on Black Friday only to have the shady mechanics decide they were going to take the day off. I returned 2 more times because they deducted that it wasn’t a light but the sensor just needed to be reset. After another 3 hour wait, I was FINALLY told they did not have the machine to reset the sensor. They made me an appointment at the VW dealership. By now it is Christmas. VW informed Mazda that my head lamp assembly was broken. The car won’t pass inspection if this isn’t fixed. And it is quite interesting that the car has an inspection sticker now (insert shady mechanics). It’s an $800 job. Of course Mazda won’t pay for it. So they ordered the part and assured me that they could fix it. I brought my car in today. I was supposed to be given a loaner car. What I received was one of the shady mechanics car, with less than 1/4 tank, no heat and check engine light on. I got my keys and got out of there. I have been beyond patient and understanding and now I am at my end. I have left messages and emailed them and waiting for a reply on what Town North will do to fix this. I am not confidant that they can. So let VW do it. I would think twice about buying a Pre-Owned car from them.

    Shopped for a used car
    Came in for service or repair
    Does not recommend this dealer
    Did not make a purchase
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  • Satisfied 2nd time used car buyer

    I'm a smart car shopper on a deal trust me, but the last day of the month the price $ was right on a 2012 Toyota Camry it was way below retail and...


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    I'm a smart car shopper on a deal trust me, but the last day of the month the price $ was right on a 2012 Toyota Camry it was way below retail and the offer on my trade-in was very fair did you hear me right? Yep Donny Bobo and Harry Lee gave me the exact amount I asked for on my trade-in. I've bought 2 used cars from Donny he's always fair with a friendly smile and handshake he wants the deal and trust me makes the customer happy! On a Friday afternoon I was in/out and driving away in just a few hours!

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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  • HIGH PRESSURE SALES MANAGER

    They provide the sort of high pressure sales tactics that give car dealers a bad name. They start with that ridiculous practice of wanting you to ...


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    They provide the sort of high pressure sales tactics that give car dealers a bad name. They start with that ridiculous practice of wanting you to sign a sheet with the price you will pay and then play this game going from the salesperson back and forth to the sales manager. I walked out and never went back after that started. Very insulting to a reasonable person's intelligence. Bought a car from a different dealer.

    Shopped for a new car
    Does not recommend this dealer
    Did not make a purchase
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  • Wonderful Experience!

    I have been shopping for a used vehicle for 2 weeks. Been in at least 26 Dealerships and driven 8-9 vehicles. I was meet in the parking lot by Bre...


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    I have been shopping for a used vehicle for 2 weeks. Been in at least 26 Dealerships and driven 8-9 vehicles. I was meet in the parking lot by Bret. He was courteous and helpful. The negotiations where non-offensive and never felt pressured. Bret had an assist by Lee the manager. I had one request about the vehicle that I wanted resolved. To my surprise when I showed them the detail I wanted resolved on the vehicle. Lee crawled in the back seat and fixed it right then and there. Lee didn't go get a mechanic. Lee didn't say bring it back and we can fix that for you. He took charge! Both Bret and Lee are Great guys and I Would recommend either of them if you are considering the purchase of a vehicle.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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