Lia Hyundai of Enfield

4.5 out of 5 4.5

Reviews

4.5 out of 5 4.5
54 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 4.0 out of 5
    June 29, 2020

    Michael Lockard was an excellent Service Rep. He was very helpful and explained everything to me so I could understand. Excellent service in a timely manner.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Bert, thank you for your time and feedback. We are pleased to hear that you had such a positive experience with Michael. We look forward to seeing you... again when your vehicle is ready for its next service.

  • 5.0 out of 5
    May 20, 2020

    Our car was in for a seized engine and Mike went above and beyond he got us a loaner and had our car fixed fast would highly recommend giving Mike a call... for your Hyundai repairs.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you so much for leaving Mike this positive review and recommendation! We are happy to hear that he got you and your automotive needs taken care ...of efficiently! Your safety is of the utmost importance to us. Please don't hesitate to let us know how we may be of further assistance to you in the future.

  • July 2, 2015

    I bought a 2012 Sonata back in February of 2015. I desperately needed a new car because mine was no longer working. I went to Lia Hyundai and test drove... two cars. I believed that the Pacific Blue Sonata was the one for me. Our car salesman, Rick, went through all of the logistics and buying process with me and my parents. However, in May of 2015, I discovered that I was paying for a car that I wasn't totally in love with...therefore, I went back to Lia Hyundai and told Rick that I wanted to trade in my Sonata for a different one. I might sound crazy - but today, I traded my first Sonata in for a 2012, white Turbocharged Sonata. Rick was an excellent salesman to work with. He made sure I got the car I truly wanted and dealt with my stubbornness VERY well. I'd recommend Lia Hyundai and Rick to ANYONE looking to get into a newer, better car. I had an amazing experience between picking out cars, the buying process, the loan application, etc! They were GREAT!

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    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hello Alexis! We are pleased to hear that you got a car better suited for you! Thank you for letting us help you out! Please let us know if you ever n...eed anything else. We are only a phone call away. Kind Regards, Lia Hyundai Enfield

  • 5.0 out of 5
    April 6, 2020

    The sales representative Mary B was great, she didn't pressure me at all and she followed my lead. The sales and business Managers just through all the... hoops necessary to get me the best rate they could.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Kevin, Thank you for leaving Mary this wonderful review! We are happy to hear that she provided you with the thorough and pressure-free service that y...ou so much deserve. We warmly congratulate you on your new vehicle, and we hope that you continue to confide in our dealership for the same top-notch service and deals in the future!

  • 5.0 out of 5
    April 1, 2020

    Brought my vehicle in for 12,000 mile service. Had to change the service date to an earlier date which Amanda did very well. Michael Lockard serviced... my vehicle quickly and did all the multi-point inspections as requested. Jill, the cashier, was very friendly at checkout.

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    Came in for service or repair
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    Dealer Response

    Lucian, Thank you for taking the time to share this 5-star review! We are so pleased that our team could get you in and get your automotive needs effi...ciently resolved. Your safety and satisfaction are so importance to us. Please feel free to give us a call if you have any further questions or concerns in the future!

  • 5.0 out of 5
    February 4, 2020

    Ethan Brown was an excellent Service Rep. He was very helpful and explained everything to me so I could understand. Excellent service in a timely manner.

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  • 5.0 out of 5
    January 28, 2020

    .I want to thank mike for everything he did THE SERVICE WAS FAST AND FRIENDLY. THANK YOU FOR YOUR SERVICE .now my car runs great .

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    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    January 28, 2020

    Friendly and helpful staff. Comfortable waiting area, quick and efficient service. Would have no problem recommending Lia Hyundai to friends looking for... new or used car.

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    Came in for service or repair
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  • 5.0 out of 5
    January 3, 2020

    I recently took my 2017 Elantra to the service center at Lia Honda in Enfield to repair a broken vent switch on the dashboard. Ethan Brown was extremely... helpful in following this project from beginning to end. First the warranty had to be checked, then the part had to be ordered. After making sure this was done properly Ethan explained that I would be contacted as soon as the part came in. He made sure that this was done in the time frame he told me which was 2 weeks. I scheduled the repair appointment on the following week. When I returned for the repair I was pleasantly surprized that the whole installation was completed within a half hour. I have seen many repair Consultants pass-through Lia Hyundai of Enfield in the past 20 years, but Ethan brown stands alone as the only one who followed things through in a timely fashion all the way to the end. I could tell that he truly cared about my time constraints and that I understood how the process would work. Any customer needing repairs at Lia Hyundai will greatly benefit by Ethan Brown's commitment to Excellence.

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    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Brad, thank you for your very kind review. We are always happy to hear that we have given our customers 100 percent satisfaction! We look forward to ...seeing you again when your Elantra is ready for its next service. Thanks again!

  • 5.0 out of 5
    December 16, 2019

    I found a great deal on a Hyundai Elantra at Lia Hyundai through Car Guru. I called them and discussed some issues I had had with my own 2011 Elentra,... and unlike the dealership in my hometown, they acknowledged the issue and told me what had been done to remedy it. Other deals came in through Car Guru that seemed even better, but when I checked the ratings of the other dealers they were full of bait and switch stories. Lia Hyundai of Enfield had terrific reviews so I decided to go with them. I took a train to Albany from Rochester and a friend picked me up and brought me to the Enfield. It suddenly occurred to me that I didn't ask if it had cruise control, which I need. It turns out, it did not. Here I was with no way to get back to Rochester and I could have easily been up-sold. But Dave Greenlaw figured out a way to make it work. They arranged to install the cruise control at cost and gave me another car to drive home that day. 5 days later they sent a runner to my home in Rochester, New York to switch the cars. I am so grateful I worked with this dealership. Dave Greenlaw was excellent. I love the Elantra but I had some reservations and he took me seriously, did the research and answered all my questions.

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    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Teresa, thank you for the wonderful feedback! Your satisfaction is our goal, and we are happy to hear you experienced exceptional service from our ass...ociates! Please contact us when your new vehicle is ready for its first service. We would be happy to help!

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