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If I could give this place 0 stars, I would. Nicole in service was one of the most unprofessional, arrogant, person I have ever encountered. Her threatening tone, and lack of sympathy showed me how much this place really “cares” for their customer. They sold me a bran new car, and a month later the engine blew. I brought my car in, NO ONE contacted us regarding the car, even with MULTIPLE messages left. mike the service manager, REFUSED, to allow us to speak to a higher up. Nicole and Mike deserve to be at a job that does not deal with people. They said they were going to fill my tank and clean my car, and the car was an absolute mess and the tank was on E. Nicole REFUSED to speak to us regarding our cars process. I hope head of Hyundai reads this and not only release these two people of their duties, but never allow them to do sales or customer service work again. I will never in my life recommend this location to ANYONE. They should be ashamed to have hired such incompetent employees.
Mr. Kotler, I am very confused and disheartened by this review. I spoke to you last Saturday for 45 minutes from my home, and again on Monday, at no time has anyone refused to speak to you, by your admission, you never asked to speak to the manager. Per our conversation on Saturday, we agreed to fill your gas tank even though that is not protocol. We have tried to the best of our abilities to accommodate you during this very frustrating time of dealing with manufacturing delays. Please feel free to contact me as you have been with any further questions or concerns. Thank you, Nikole Goodman Service Manager Lia Hyundai of Enfield
Susan Roberts was great, as always. Greats me by name and handles any concerns well. She also keeps me informed of anything that needs attention.
Purchasing a car
It was a pleasure working with Michael Lockard. Purchasing a car is never an enjoyable prospect, but Michael was very professional and very thorough. I would definitely recommend Lia Hyundai of Enfield because of Michael!
Stretch, on behalf of everyone here at Lia Hyundai of Enfield, thank you for your thoughtful review. We appreciate your willingness to recommend Michael to others and look forward to an opportunity to serve you again.
Very informative sales person made the first time leasing process very easy to understand. Very courteous. Was able to trade in our vehicle and pick up the new one in a timely and efficient manor .
Brenda, thank you for your time and feedback. We are delighted to hear that your shopping experience with us was so positive! We strive to offer exceptional customer service and it sounds like we achieved our goal! We look forward to serving your automotive needs in the future.
My experience with Branson Fealey was great. He’s a terrific salesman; very knowledgeable and helpful in all aspects of what I was looking for. He went out of his way to help me with my decision and what I was looking for.
Dina, we appreciate you taking the time to write this great review. Painless and efficient visits are what we aim for, so it is pleasing to hear that Brandon took such great care of you. Enjoy your new vehicle and we look forward to seeing you in the future.
Oil change and multi point general inspection,
Susan Roberts and Lia’s maintenance department always do a great job. My next new vehicle purchase will be at Lia Hyundia in Enfield Ct . Thank you Susan Roberts
Thank you for your time and feedback. We are pleased to hear that you had such a positive experience with Sue. We look forward to serving your automotive needs in the future.
service was excellent thanks to susan she is a great asset to lia hyundai. always be back because of her great professionalism, she cares for the customers.
Luis, thank you for taking the time to share your experience with us. We are pleased to know that Sue has taken such great care of you. Our aim is to give every guest the highest possible level of customer service and quality.
LIA HYUNDAI SERVICE
Lia Hyundai has always given us great service on both of our Hyundais. Susan Roberts is always kind and polite, as well as being very knowledgeable. Her friendly personality makes you feel very comfortable and she listens to what you have to say.
John, thank you for taking the time to post this review Our team works very hard to ensure that each guest feels comfortable and satisfied with their visit. We look forward to serving your automotive needs in the future.
I went to Lia Hyundai looking for a smaller SUV. Manny (Manuel) Nobrega is by far the best sales person to see!! He is kind, patient, and truly is supportive and communicative through the entire car purchase. Not only did he follow through in every aspect from just looking at cars, to every step in the purchase, he even checked in on me after I had my car to see how I truly liked it. He is very genuine and Lia should be thankful to have someone like him.
Danielle, we are thrilled to hear about your positive experience. Our entire dealership takes great pride in providing the best possible buying experience and Manny will be thrilled to hear your kind words.We look forward to the opportunity to serve you again. Enjoy showing off your new car!
Susan Roberts was courteous and polite. She goes above and beyond. I hope you pay her well as she is worth every $. Thank you for getting her back she was truly missed! No I’m not related to her!
Karen, thank you for your very kind review. We are pleased to hear that your vehicle service experience with Susan was so positive. We look forward to seeing you again when it is time for your next service.