Lia Hyundai of Enfield

Reviews

3.9 out of 5 3.9
24 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 4.0 out of 5
    October 3, 2018

    Met Susan at the service repair desk. She was a huge help very friendly as well and professional/ knowledgeable, all while saving me money on what has... to be done and what doesn't on my 2016 tucson. I'll be returning to lia for my next oil change.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hi Fran, Thank you so much for your great feedback. We are so glad that Susan was able to be of assistance to you and ensure that you were provided wi...th the highest quality service and the best deal. We look forward to working with you again next time!

  • 5.0 out of 5
    September 19, 2018

    Susan Roberts is so kind and friendly! Great customer service! Keep it up! I always feel confident in bringing my car to get serviced. Service department... is very detailed of what your car needs. Thank you!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hi Amanda, Thank you so much for your very kind review! We're so delighted that Susan provided you with such wonderful service, and that you are ...so confident in our team! We look forward to continuing to offer you the same thorough service in the future!

  • July 2, 2015

    I bought a 2012 Sonata back in February of 2015. I desperately needed a new car because mine was no longer working. I went to Lia Hyundai and test drove... two cars. I believed that the Pacific Blue Sonata was the one for me. Our car salesman, Rick, went through all of the logistics and buying process with me and my parents. However, in May of 2015, I discovered that I was paying for a car that I wasn't totally in love with...therefore, I went back to Lia Hyundai and told Rick that I wanted to trade in my Sonata for a different one. I might sound crazy - but today, I traded my first Sonata in for a 2012, white Turbocharged Sonata. Rick was an excellent salesman to work with. He made sure I got the car I truly wanted and dealt with my stubbornness VERY well. I'd recommend Lia Hyundai and Rick to ANYONE looking to get into a newer, better car. I had an amazing experience between picking out cars, the buying process, the loan application, etc! They were GREAT!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hello Alexis! We are pleased to hear that you got a car better suited for you! Thank you for letting us help you out! Please let us know if you ever n...eed anything else. We are only a phone call away. Kind Regards, Lia Hyundai Enfield

  • 5.0 out of 5
    August 20, 2018

    Susan Roberts was terrific. The best this establishment has ever had. A real people person. Energetic, friendly and makes you feel very comfortable and... welcome.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi Tony, Thank you so much for your kind review and confidence in our dealership! We are so glad that Susan provided you with the friendly service tha...t you deserve, and we are sure that she will continue to take good care of you in the future!

  • 5.0 out of 5
    July 8, 2018

    SusanRobert's, at Lia Hyundai's Service dept. has been fantastic!!! I appreciate her honesty and the quickness of my engine and air conditioning... car repair!!!! Thanks again !!!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hi Roxy! Thank you for taking the time to leave Susan this great review! We're so glad that your experience with her was so efficient and transpa...rent! We hope to hear from you again the next time you are in need of service!

  • 5.0 out of 5
    July 6, 2018

    Sue and Adam are the best service was done quick and efficient very happy with my service and will be returning for all my future service needs

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi Ada, We are so pleased to hear that your recent visit with Sue and Adam was so quick and efficient! We thank you for your confidence, and we can&a...pos;t wait to provide you with the same top-notch service again next time!

  • 5.0 out of 5
    June 26, 2018

    I was looking for a new, small SUV. Called a made an appointment with Lisa Caputo whom I have dealt with in the past. Test drove a Kona and picked it up... the next day. Very pleasant, hassle free experience. This is my third Hyundai and I have loved all of them.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 1.0 out of 5
    September 8, 2017

    I scheduled a recall appointment two weeks out. The scheduled time was for noon. I arrived at the Service Dept at 11:45 and went to the counter. As I got... my appointment confirmed, I told the service writer that I was going to wait for the car. He informed me that the technicians go to lunch from 12-1pm and he had a busy day and that I had to drop the car off. I explained to him it was a work car and asked about what time did he think it would get fixed. He said that I would have to wait at least an hour (technicians at lunch) then it wouldn't be taken in until about 2:30. I then INFORMED HIM that I had scheduled a noon appointment? His reply was that I had to drop the car off. When I schedule an appointment for noon, then I would expect to have my car serviced at noon not 2:30. Extremely poor attitude. He then asked if I wanted to re-schedule. I replied NO, I had an appointment for noon and I will now take the car elsewhere. Unsurpassed poor customer service. Lia will not be on my list to do business with in the future.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 1.0 out of 5
    March 25, 2017

    I bought a 2011 Sonata in 2015. Low mileage and seemed liked a good deal for the price I just left a dealer (looking to trade in) to find out that it... had been in an accident before I purchased it (which had not been disclosed to me at time of purchase) which negatively affect the resell value. Had I known this before I bought this car I would not have purchased it. Unfortunately I will have to take a huge loss even though kept the car in good condition and maintained it per schedule and have low miles. I will never again shop at Lia Hyundai nor will I go to any other Lia dealership to purchace a car again. I will not recommend anyone I know to shop there as well.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 4.0 out of 5
    January 25, 2017

    I ask Rodger Tebo to make sure that the service tech to put the light control switch back to AUTO as he found it. Every time I have been there it has... been moved and not returned to the position i have it set at. He assured me he would make note of it. Once again it was not returned to the AUTO position. I brought it to Rodger's attention and he said he notated it. I said it didn't work and he asked if I didn't want the inspection done to solve the problem Not an acceptable answer to me. It is not a very difficult request to have your controls returned to the customer preference. Maybe a check list with RETURN CONTROLS to original position would help. Other than this the service has always been excellent.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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