Lia Hyundai of Enfield

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Reviews

Average Ratings

2.8
17 lifetime reviews.
  • 2012 Sonata Trade-In

    I bought a 2012 Sonata back in February of 2015. I desperately needed a new car because mine was no longer working. I went to Lia Hyundai and test...

    Dealer Response

    Hello Alexis! We are pleased to hear that you got a car better suited for you! Thank you for letting us help you out! Please let us know if you ev...


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    I bought a 2012 Sonata back in February of 2015. I desperately needed a new car because mine was no longer working. I went to Lia Hyundai and test drove two cars. I believed that the Pacific Blue Sonata was the one for me. Our car salesman, Rick, went through all of the logistics and buying process with me and my parents. However, in May of 2015, I discovered that I was paying for a car that I wasn't totally in love with...therefore, I went back to Lia Hyundai and told Rick that I wanted to trade in my Sonata for a different one. I might sound crazy - but today, I traded my first Sonata in for a 2012, white Turbocharged Sonata. Rick was an excellent salesman to work with. He made sure I got the car I truly wanted and dealt with my stubbornness VERY well. I'd recommend Lia Hyundai and Rick to ANYONE looking to get into a newer, better car. I had an amazing experience between picking out cars, the buying process, the loan application, etc! They were GREAT!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hello Alexis! We are pleased to hear that you got a car better suited for you! Thank you for letting us help you out! Please let us know if you ever need anything else. We are only a phone call away. Kind Regards, Lia Hyundai Enfield


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  • Not a happy customer

    I bought a 2011 Sonata in 2015. Low mileage and seemed liked a good deal for the price I just left a dealer (looking to trade in) to find out tha...


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    I bought a 2011 Sonata in 2015. Low mileage and seemed liked a good deal for the price I just left a dealer (looking to trade in) to find out that it had been in an accident before I purchased it (which had not been disclosed to me at time of purchase) which negatively affect the resell value. Had I known this before I bought this car I would not have purchased it. Unfortunately I will have to take a huge loss even though kept the car in good condition and maintained it per schedule and have low miles. I will never again shop at Lia Hyundai nor will I go to any other Lia dealership to purchace a car again. I will not recommend anyone I know to shop there as well.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 40 point inspection oil change

    I ask Rodger Tebo to make sure that the service tech to put the light control switch back to AUTO as he found it. Every time I have been there it...


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    I ask Rodger Tebo to make sure that the service tech to put the light control switch back to AUTO as he found it. Every time I have been there it has been moved and not returned to the position i have it set at. He assured me he would make note of it. Once again it was not returned to the AUTO position. I brought it to Rodger's attention and he said he notated it. I said it didn't work and he asked if I didn't want the inspection done to solve the problem Not an acceptable answer to me. It is not a very difficult request to have your controls returned to the customer preference. Maybe a check list with RETURN CONTROLS to original position would help. Other than this the service has always been excellent.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 2016 Elantra

    Lisa Caputo was great told her that I wanted to downgrade from a Sonata to Elantra and lower my payments that is more manageable for me and she pu...

    Dealer Response

    Thanks Darryl! We're glad to hear that Lisa was able to help you out with your situation, and got you into a new vehicle that fit your price range...


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    Lisa Caputo was great told her that I wanted to downgrade from a Sonata to Elantra and lower my payments that is more manageable for me and she put me an 2016 Elantra and my payments is lower.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thanks Darryl! We're glad to hear that Lisa was able to help you out with your situation, and got you into a new vehicle that fit your price range. We appreciate your business and hope to work with you again in the future. Regards, Lia Hyundai of Enfield


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  • BAD BAD Customer service

    I live 2 hrs away and I found a 2012 Chevy Impala on their website on sale. I inquired about having it transferred to my local Lia dealer and was ...


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    I live 2 hrs away and I found a 2012 Chevy Impala on their website on sale. I inquired about having it transferred to my local Lia dealer and was told to contact the local dealership to make arrangements. I contacted the local dealership as instructed. Between the 2 dealerships they dropped the ball and now it is no longer on sale. Even though they are aware that I was inquiring about it they will only honor the same price if I drive 2 hrs to see it, which is not an option. They will only transfer it to my local dealership, as their listing advertised if they can jack up the price, making it unaffordable for me. Just seems to me that a dealer who truly cares about their service would accomodate the customer who, by no fault of their own, has just missed out on the car they were prepared to buy.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Service department worst in the world.

    I've dealt with the Service department for years. Going through more service managers you can count on. Service is still terrible at appointment t...

    Dealer Response

    Jerry, I would like to apologize for your inconvenience, and I understand your frustration. We are always aiming to improve so we can provide even...


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    I've dealt with the Service department for years. Going through more service managers you can count on. Service is still terrible at appointment this morning for recall got in through a storm and was told the part is not in come back ask why I did not get a call before I ventured out in this weather but no good answer. I love The product but do not do business with This dealership

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Jerry, I would like to apologize for your inconvenience, and I understand your frustration. We are always aiming to improve so we can provide even better customer service. If you wouldn't mind giving me a call, I'd appreciate the chance to discuss your experience: (855) 315 - 4830 Thank you, Adam Woodill Service Manager


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  • Great service

    Brought my 2013 Elantra in for a oil , Brian Nocrasz also had a recall done.(a clip ininslalled on the shifter ) Thanks Brian


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    Brought my 2013 Elantra in for a oil , Brian Nocrasz also had a recall done.(a clip ininslalled on the shifter ) Thanks Brian

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Great service great experience!

    We had decided on the Elantra Limited that we had found on line we went telling ourselves we were just looking. Fred Hollis came out when we arriv...


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    We had decided on the Elantra Limited that we had found on line we went telling ourselves we were just looking. Fred Hollis came out when we arrived and asked if we needed help, we told him about the car he right away looked for it found it and brought it out for us to see. Needless to say we loved the car they gave us the best possible price. We are so happy with the purchase and the dealer very personable and willing to work with us.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 2015 sonata limited

    A friend leased a car with Carmino Bonavita and suggested I do the same.How glad I am to experience the treatment I received from Carm & Lia Hyund...


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    A friend leased a car with Carmino Bonavita and suggested I do the same.How glad I am to experience the treatment I received from Carm & Lia Hyundai.His choice of a car for me was "right on",the color,the style,the options was me. I suggest if a car is in your future seek out Carm & Lia Hyundai.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Turned a negative into a positive :)

    My son was in the market for a Certified preowned Sonata Turbo. After multiple months of searching online and in person at dealerships, my son fou...


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    My son was in the market for a Certified preowned Sonata Turbo. After multiple months of searching online and in person at dealerships, my son found the perfect vehicle that was located at Lia Hyundai. I called and spoke with a Sales person and set up a time for myself and my son to stop in and look at the vehicle. We drove down and as promised the car was pulled up front waiting for us. After test driving the vehicle we sat down to discuss my son's financing options. Now let me say first, my sons expectations were not anywhere close to reality. The salesperson worked diligently and patiently with us in an attempt to appease my son. After about an hour and a half my son decided he would like to discuss over lunch. The manager we spoke with let us know we could take the car with us to ensure no one purchased the vehicle while we talked about it. We decided not to take them up on that offer. Needless to say after discussing over lunch my son wanted to move forward with the purchase. To our dismay upon returning to the dealership we learned another customer had purchased the vehicle. This is where the experience turns from good to unparalleled. The manager we spoke with earlier let us know about a vehicle that was traded in earlier in the day. It was not cleaned yet(few crumbs clearly from a young child were in the back seat). Put it this way, if my son could if built a preowned car he would of had it built this way. It had every option and color combination my son had hoped for and wait for it...... It had less miles than the original car, more options and guess what else. They sold it to us for $250 less than the other vehicle. YUP YUP YUP!!! This is the place to buy a car.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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