Jaguar Land Rover Glen Cove

4.1
(152 reviews)
Visit Jaguar Land Rover Glen Cove
Sales hours: 8:30am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Service Sales
Monday 7:30am–6:00pm 8:30am–8:00pm
Tuesday 7:30am–6:00pm 8:30am–8:00pm
Wednesday 7:30am–6:00pm 8:30am–8:00pm
Thursday 7:30am–6:00pm 8:30am–8:00pm
Friday 7:30am–6:00pm 8:30am–8:00pm
Saturday 8:00am–1:00pm 9:00am–6:00pm
Sunday Closed Closed
New (516) 858-5240 (516) 858-5240
Used (516) 714-3611 (516) 714-3611
Service (516) 858-3657 (516) 858-3657

Reviews

4.1
(152 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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5.0

Jaguar Glen Cove

From initial greeting through pick up of my new car this was an excellent experience. Joe Heppler, Sales, is a true professional as was the sales manager and finance. They are representative of what’s expected when dealing with a high end brand.

Dealer response

Thank you for this wonderful review! We're so glad to hear that your experience with Joe and our team was so great, and we truly appreciate your business. If you have any questions at all about your new car, please don't hesitate to reach out!

5.0

Purchase a new vehicle

Jason Kule is an amazing straightforward honest sales person there. I’ve dealt with him for many years and I’ve purchased many cars from him and I’ve always been very satisfied with everything. Thank you Jason Danny

Dealer response

Hi Danny, thank you so much for taking the time to share this review and for your continued loyalty! We truly appreciate your business and we look forward to seeing you again next time. Have a very healthy and happy new year!

5.0

A very nice experience

my name is Abdou I called land rover Glen Cove. to arrive there a salesman named joe Heppler received me and as agreed I bought a bmw x6 a very nice car Joe Heppler was very professional a man very available he Answers the phone and messages at any time. Really it was a great experience I advise you to go to this dealership I'm very happy to have done business with them, especially with Joe heppler

Dealer response

Hi Abdou, thank you so much for taking the time to share this review! We're glad to hear your experience with Joe was so great, and we appreciate your business. We hope you have a very happy and heathy new year! Take care.

5.0

my name is Abdou i am really happy to joe heppler a very...

my name is Abdou i am really happy to joe heppler a very good salesman i had a very experience at this dealership thank you again i advise you to go there real professional 👌🙏👌👍

5.0

Shopping for a very specific vehicle.

We were looking for a very specific pre-owned Range Rover Sport and David James came through and exceeded our expectations. Great experience from from the first visit to the closing on our vehicle.

Dealer response

Hi Joseph, thanks for the great review! We're thrilled to hear that we exceeded your expectations and were able to find the exact Range Rover Sport you were looking for! We hope you really enjoy it, and we look forward to seeing you again in the future. Take care!

1.0

0 stars. Do not trust them with your car. TLDR: If you...

0 stars. Do not trust them with your car. TLDR: If you value your life (literally) do not go to this service center. Dealerships should not be able to get away with taking advantage of customers like this ESPECIALLY during a pandemic. I went in for a normal servicing that costed $707. They told me everything was normal but that in 6 months, I had to consider changing my break pads. The next day I was having break issues (The car was screeching and shaking to a stop). I brought the car back in the same week. They tried to gaslight me and made me feel like it was my fault ("Oh you should have known 6 months could have meant 1 day depending on how you drive" -Carmine Gonzalez). The other service associates, Steven Aldarado, Cynthia Idavoy, and Melanie Couloute told me that I had 4 mm on my break pad. And kept insisting the issue and the sound coming from my car was due to the LOW break pad and rust on my rotor. To fix the issue, they told me I had to pay $950 per axel. I had a feeling something fishy was going on so I got a second opinion from another mechanic. The outside mechanic told me that my rear break pads were metal on metal and that one of the rotors was cut from the inside!!!!!!! The outside mechanic also told me that my front break pads and rotors (other than the one that was cut) were basically brand new. And that normally, the front and rear break pads should have the same amount of wear and tear. But it was the opposite, the front break pads were brand new whereas the rear was metal on metal. The outside mechanic also told me that the way that my rotor was cut, I could have been in a very serious accident. He also said that this was the true cause of the noise coming from my car (a man made issue or in other words, this was not normal wear and tear on a rotor). I'm not saying they switched out my break pads, but I'm also not not saying that either. Something very fishy is going at this dealership and it's a culture at range rover glen cove to be rude and belittle their customers. Definitely will not go back again and if you value your life and your car, you would not go either.

5.0

Wonderful place to get a car.Customer service is...

Wonderful place to get a car. Customer service is excellent. Bill ,Kristina and Bryan help me getting what I need in my car. And the service Department is extremely professional which is wonderful.

5.0

Fabulous sales assistance and financing department. I...

Fabulous sales assistance and financing department. I will return again. Kristina was knowledgeable and responsive. She understood exactly what I wanted and delivered. Nice to see a woman in this position who knows the ins and outs about the cars she sells.

1.0

Walked in on Saturday 10/17/20 as a loyal Land Rover...

Walked in on Saturday 10/17/20 as a loyal Land Rover customer for 15 years. The nice front desk lady [Rubina] tried her level best to get a sales person attention, for an hour. If they don’t take walk-ins, it should have been made clear right away. One sales man tried to answer our question while his customer went for a test drive [after Rubina] pleaded with so many, but was cold and abrupt and nasty. Most sales men ‘appeared’ to be busy but clearly were not interested in talking to us. Some of them pretended to be on the computer, others were smoking away. We were completely ignored and disrespected after being there for an hour, Rubina went pleading desk to desk, no one gave a xxxx. She did feel bad for us, we feel bad to see how she was being treated by these very arrogant men. Felt discriminated for sure.

5.0

Quality service

I had a wonderful experience at the Land Rover dealership in Glen Cove . Bill and Kristina in sales made the process easy and quick which is exactly what we were looking for. Thank you very much.

Dealer response

Just wanted to say thank you again for your business and taking the time to share this review. If you have any questions at all about your new Land Rover, please don't hesitate to give us a call! Tare care.