Jaguar Land Rover Glen Cove

4.1
(152 reviews)
Visit Jaguar Land Rover Glen Cove
Sales hours: 8:30am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Service Sales
Monday 7:30am–6:00pm 8:30am–8:00pm
Tuesday 7:30am–6:00pm 8:30am–8:00pm
Wednesday 7:30am–6:00pm 8:30am–8:00pm
Thursday 7:30am–6:00pm 8:30am–8:00pm
Friday 7:30am–6:00pm 8:30am–8:00pm
Saturday 8:00am–1:00pm 9:00am–6:00pm
Sunday Closed Closed
New (516) 858-5240 (516) 858-5240
Used (516) 714-3611 (516) 714-3611
Service (516) 858-3657 (516) 858-3657

Reviews

4.1
(152 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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1.6

I was generally happy with the experience until the last...

I was generally happy with the experience until the last bit, which left a bad taste in my mouth. I live in NYC and this dealer had inventory that NYC did not. Salesman Danny did a decent job throughout the sales process. Today I bought a $55K Jaguar from them and then went home, excited to read up on all of the bells and whistles, only to find that the dealership had forgotten to put the owner's manual in the car. I asked if they could have someone bring it to me, or send it by Uber. No, they said. I explained that I am taking the car on a long road trip a few days hence, and the only time I have to read up on the car and learn how it works is this weekend. I even offered to pay for the Uber (again, this was their mistake that they delivered a new car without the owner's manual). Nope. They will send it by overnight mail next week, which is too late for me. I would have thought that they could have made a little more effort given that this was their fault. Well, what they don't know is that I plan to buy a top of the line $100K car for my milestone birthday when this lease ends - they will not be getting my business - all over something they could have easily resolved.

1.0

Worst Experience I have ever had

I came in looking for a Range Rover LWB V8 and had the worst salesman. The mile said it was only 100, but the odometer read 6k. He was only going to take off 2 thousand for 6k miles when a brand new 2021 would be worth about 5 grand more, which made no sense. I work for J.P. Morgan and I know great customer service, he was terrible. I will make sure the better business bureau that they are providing false information to customers through sites such as Car Guru, Cars.com, and others.

Dealer response

Mike, we're so sorry to hear that you didn't have a great experience with our dealership. I can say with confidence that any discrepancy in mileage online was a clerical error, and not meant in any way to be deceiving. We are looking into that right now so it can be corrected, so thanks for your feedback. We're sorry we couldn't come to an agreement on price, and hope that you're able to find the car you're looking for elsewhere. Take care.

5.0

Very good service . Paper work was ready it took me...

Very good service . Paper work was ready it took me only10 min to complete the lease buy back . I am thankful to bill to complete the whole process without a hitch

2.0

It’s funny how I came in to buy a car for my mother and...

It’s funny how I came in to buy a car for my mother and they ask for our green card . Absolute discrimination and a practice of racism , I have nothing against old white people but this crosses the line . Never I’m my life will I step foot in there ! Disrespect infront of someone’s mother should never be tolerated anywhere . Get it together

5.0

Excellent service. Have purchased at least 7 vehicles...

Excellent service. Have purchased at least 7 vehicles from them over the last 15 years. We will continue to go back to them going forward.

4.8

Leased our first Discovery sport

We had a great experience at the Land Rover dealership in Glen Cove . David in sales made the process easy and quick which is exactly what we were looking for.

5.0

Linda Ressa

Very impressed with the level of professionalism and service. I highly recommend this dealership. Made the buying experience fantastic.

Dealer response

Hi Linda, Thanks so much for the great review! We're so happy to hear you had such a great experience at Land Rover Glen Cove. We appreciate your business and your recommendation, and we look forward to seeing you again next time. Take care!

1.7

Terrible experience with service, again!

Second time I?ve brought in my car. Again, as was the first time around, no call on updates on my car etc. last time, I waited 2 weeks for car return. This time, no call or updates. Both times I had to call nearly every day to get update and status. Every time I was told that I would get a return call which never happened. I was going to purchase another lease from this dealership. After the first experience, I decided to purchase a car somewhere else specifically because of the terrible experience. Glad I did - same thing happened here. I will purchase another car in 3 months and again will NOT be from this dealership. Terrible, TERRIBLE experiences with no rectification.

Dealer response

Rana, we're sorry to hear that this was your experience at our dealership. We're unable to identify you based on this review, so we would appreciate the opportunity to speak with you to get some additional information. It's very unusual that it would go that long without being contacted about your vehicle, so we would like to look into what may have happened. At your convenience, please call our General Manager Dawn Cames at 516-674-8500. Thank you. We appreciate your feedback.

5.0

💯 Percent Satisfied with service from scheduling an...

💯 Percent Satisfied with service from scheduling an appointment to dropping off my vehicle and returning it back so quickly and making my experience hassle free.

2.0

Unsatisfied customer

Took the wheel key of my car to force me to go back to their dealer when I have a problem with it.