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Reviews

Average Ratings

3.7
15 lifetime reviews.
  • great service best price

    Great service the buying process was easy they got new and used cars ready to ride best prices in 500 miles from nc for the car I was looking for ...


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    Great service the buying process was easy they got new and used cars ready to ride best prices in 500 miles from nc for the car I was looking for thank you

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Quick response

    I was browsing for a use car online. I had sent an e-mail about a car listed on the website. They are very quick with responding about any questio...


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    I was browsing for a use car online. I had sent an e-mail about a car listed on the website. They are very quick with responding about any questions I had.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Mr.Charles Lemon

    I have tried on many occasions to deal with the people at all Moses Automotive Group and just can't do it. I have always went to another Dealer an...


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    I have tried on many occasions to deal with the people at all Moses Automotive Group and just can't do it. I have always went to another Dealer and made a very fair deal for both the dealer and myself. this time a crossed the state line into Kentucky.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Poor customer service from sales manager and owner

    I purchased a car back in June 2015 and had no issues. I checked my credit report a few weeks ago and found they had ran my credit through 4 banks...


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    I purchased a car back in June 2015 and had no issues. I checked my credit report a few weeks ago and found they had ran my credit through 4 banks without my permission. I've called twice. Spoke to the sales manager and he never returned my call like he said he would with a plan of action to resolve the issue. It's been over two weeks. Called last week and left a message for the owner and to date I haven't received a call back.

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Five star service, excellent customer service

    I had been looking for a used vehicle for a while with no luck. After seeing the car i wanted online i use the email link and was answered very pr...

    Dealer Response

    Thank you so much for taking the time to share your buying experience here at Moses! It was our pleasure to see that you were able to find just th...


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    I had been looking for a used vehicle for a while with no luck. After seeing the car i wanted online i use the email link and was answered very promptly and set up a time to see and drive the car. Upon arriving at the dealership I found the staff to be very help and respectful. There was no pressure at all which is something u usually dont experience at other car dealers. Travis, Rebekah and the finance department worked really hard to get me the right loan to help rebuild my credit and get me in a great vehicle. The next time I decide to get a new car Moses Honda Volkswagon will be my one and only stop.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you so much for taking the time to share your buying experience here at Moses! It was our pleasure to see that you were able to find just the right vehicle and to make the entire process as positive as possible. We are fortunate to have customers like you and look forward to serving you when you are ready to make that next vehicle purchase! Rebekah and the entire Moses team


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  • Wonderful in every way !!!!!

    What can I say other than my experience was the best I could of hope for. My son and I were looking for what we called the perfect 2014 Camaro. We...

    Dealer Response

    Hello Mark and Jonathan, I can't thank you enough for coming such a great distance to give us the opportunity to earn your business! It was a joy...


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    What can I say other than my experience was the best I could of hope for. My son and I were looking for what we called the perfect 2014 Camaro. We found it on the Net and drove the 5 hours to check it out. It was everything they said and more. The paperwork and car were ready when we got there. Thanks again Rebekah and Joe!!!! You made the father and son adventure even more special !!!! Thanks Mark

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hello Mark and Jonathan, I can't thank you enough for coming such a great distance to give us the opportunity to earn your business! It was a joy meeting you both and seeing the smile on Jonathan's face when we delivered that beautiful Camaro! I hope he has decades of safe and fun driving memories. Thank you again! Rebekah


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  • Great Experience

    Buying a used car is hard enough, but buying one 450 miles away based only on pictures and data on the internet seemed crazy. Until yesterday. I f...

    Dealer Response

    Hello Neil, Thank you for taking time out of your busy schedule to share such complimentary comments about your experience here at Moses. Were we...


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    Buying a used car is hard enough, but buying one 450 miles away based only on pictures and data on the internet seemed crazy. Until yesterday. I found the vehicle I wanted with the right mileage, right model year, right options, right colors, and the right price. The only problem was that the vehicle was in West Virginia and I live in Georgia. Luckily the dealer, Moses Honda/VW, had Rebekah Bryant handling my inquiry. I contacted Rebekah and she handled all the things I couldn't do remotely: drive the car, inspect the condition of it in detail, etc. Rebekah relayed all the information on a Friday and I flew up the next morning to complete the deal and drive it home. Rebekah came in on her day off and even picked me up at the airport. Dave, the Sales Manager was very helpful too. Although the price was already rockbottom he adjusted it a bit when I found the car needed alignment. Rebekah had arranged for most of the paperwork to be done before I arrived so I was in and out quickly (important because it started snowing about 15 minutes into my ride home). Jared Gooch in the finance office was friendly and efficient. No high pressure add-on pitches. No surprise fees. Everything was as Rebekah promised. Just a great experience across the board. Thank you Rebekah, Dave, and everyone at Moses Honda/VW. (p.s. If you google it, Moses has an A+ rating on the Better Business Bureau)

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hello Neil, Thank you for taking time out of your busy schedule to share such complimentary comments about your experience here at Moses. Were we able to place an order for the ideal customer, they would be just like you! It was an absolute pleasure meeting you and having the opportunity to earn your business. It was also exceedingly gentlemanly of you to omit the unnecessary detour you so graciously tolerated. I'm glad you missed the 10" snowfall we received shortly after your departure! Thank you again for having the confidence in us to get on a plane in order to purchase a vehicle from us! I'm glad we did not disappoint! Rebekah


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  • good service great teamwork

    the staff was very professional. each of the salespeople i dealt with were super nice, knowledgable and knew how to hand off a customer to a diffe...

    Dealer Response

    Thank you James, for taking the time to share your experience at Moses. You were a pleasure to serve and we hope you'll afford us the opportunity ...


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    the staff was very professional. each of the salespeople i dealt with were super nice, knowledgable and knew how to hand off a customer to a different department while staying involved with the sales process. i was extremely satisfied and will recommend this dealership to anyone .

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you James, for taking the time to share your experience at Moses. You were a pleasure to serve and we hope you'll afford us the opportunity to serve you again in the future.


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  • Worst Customer Service I've Ever Experienced

    I had a very poor experience with this facility. I had to buy a new key for my VW. I ordered it over the phone and talked directly with the servic...

    Dealer Response

    Dear Valued Customer, With service being paramount to all of us here at Moses, it is extremely disappointing to discover that we were unable to de...


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    I had a very poor experience with this facility. I had to buy a new key for my VW. I ordered it over the phone and talked directly with the services department. I asked if I could come in the next Friday morning to get it picked up and programmed over the phone, to which the response was yes, unless the key was not in to them yet, but they would call me when they got it. When I came the next Friday at the time I had stated over the phone, they did have the key. The key was also already cut. All that was left to do was to program the key. However, everything that had been discussed over the phone meant nothing and they could not program the key at the time I had stated I would come over the phone. This would have been a minor issue, had I not had to take a day off from work and drive an hour and a half one way for this treatment (closest VW dealership to my home). Even after explaining all of this, a deal could not and would not be made. I would have to wait until next week at the very earliest. I understand that several of your employees took the day off and you're now swamped: A deal had been made. As a customer, I held up my end of the bargain. Now, when I came to you to get the services we had agreed to, hold up your end. While you state that you did not see it in the schedule, I am positive that it had been made. I am not sure when I can even come again, and have already paid for a worthless key until it's programmed. Programming a key takes 30 seconds. I find it hard to believe you could not find time to fit that in somewhere, even if there was a snafu in your scheduling. I can't re-schedule my life to get this key, especially since the first time I scheduled, the person over the phone made no note of it and knew nothing when I actually got there. So, in short, don't alter your schedule to fit theirs because it doesn't work, and don't trust anything said or scheduled over the phone, because no one actually pays attention to that anyway. Considering seeing if they can just ship the key to me and find a way to program it myself because it is not worth the headache to even walk in.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Dear Valued Customer, With service being paramount to all of us here at Moses, it is extremely disappointing to discover that we were unable to deliver the level of service you deserved and that our customers have come to expect. We deeply regret that we did not communicate clearly with you and, by failing to do so; we created enormous inconvenience to you. I sincerely hope you will reach out to us and give us the opportunity to remedy this situation with the least degree of inconvenience possible for you. Together, I'm confident we can bring about a very satisfactory resolution and give you a new appreciation for the superior service we endeavor to consistently provide. Even though we never like to hear that we have fallen short in meeting or exceeding our customer's expectations, your feedback will help us to re-examine the way we communicate both internally, and with our valued customers to better ensure this does not happen again.


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  • Great experience

    Our experience at Moses was excellent. Our questions were answered in a timely manner, we were not pressured at all while considering vehicles. We...

    Dealer Response

    Thank you, Ted, for the complimentary review and for taking the time to comment. It was a pleasure having you here as a customer and we look forwa...


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    Our experience at Moses was excellent. Our questions were answered in a timely manner, we were not pressured at all while considering vehicles. We were treated like a friend by our salesman, Brett. They took the time to try to get us the best deal they could get for our new car. If we are ever in need of a new vehicle, Moses will be our first stop

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you, Ted, for the complimentary review and for taking the time to comment. It was a pleasure having you here as a customer and we look forward to your continued patronage.


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