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Good customer services received from Michael Hebert.
Good customer services received from Michael Hebert. He provided timely updates to me while my car was being serviced. Everyone at BMW Portland is friendly and professional.
Hi Patricia, thank you for bringing your vehicle to our team at BMW Portland. Providing you with friendly and professional service was our pleasure. We hope to have the opportunity to work with you again soon.
Long wait times for return of vehicle and no
Long wait times for return of vehicle and no communication with mechanics that provide service.
We had an absolutely amazing experience working with
We had an absolutely amazing experience working with Kourosh! The most professional person we have ever worked with. We looked at so many other cars, other dealerships , but we absolutely loved BMW of Portland. They are all very professional, and extremely helpful. Thank you Kourosh; we love the car!
Glad to have a quality dealership so close to home.
Glad to have a quality dealership so close to home. They are helpful, do quality work, just wish they’d reinstate their car wash for after maintenance work. Still closed “due to COVID”
Good work by technicians and service representatives.
Good work by technicians and service representatives. Courtesy cars are appreciated as I live over 100 miles from the dealership. Our service rep was the best.
Hi Linda, thank you for making the trip to BMW Portland for service. Our team is happy to make your appointment as convenient as possible, and we hope to continuing serving you and your BMW for years to come.
Thank you for your excellent service, you were very
Thank you for your excellent service, you were very considerate and communicated well to both my husband and I.
Providing excellent communication was our pleasure! It is you we should be thanking for your continued business here at BMW Portland. Our team hopes to have you back for any future automotive needs.
My appointment was with a fella named Chris, so that's
My appointment was with a fella named Chris, so that's always a plus in my book, given that I am also named Chris
Hey Chris, we are pleased to know you enjoyed having our team member, Chris, as your service rep! We will be sure to share your kind feedback and hope you will be returning to BMW Portland for any future automotive needs.
Will Wahlin is a very experienced service advisor,
Will Wahlin is a very experienced service advisor, explaining very well the parts that need replacement. He cared for my car as if it was his own.
Our team is happy to care for the vehicles we service as if they were our own. Thank you for sharing these kind comments. We look forward to your next visit here at BMW Portland.
Good service overall but loaner car was dirty and smelly.
Good service overall but loaner car was dirty and smelly. Things don’t seem quite the same as they used to.
Hi Debi, thank you for sharing this concern. While we are pleased to know your visit went well overall, we would still like to assure you are team is working diligently to improve this aspect of our services. We hope to have the opportunity to work with you again in the future.
Service was done in the timeframe provided at drop-off.
Service was done in the timeframe provided at drop-off. Cost was as quoted, no issues with the work.
Thank you for taking the time to share this review. Our team is happy to know your visit went smoothly. If there is anything we can help with in the future, please don't hesitate to reach out.