Reviews
Write a reviewWe were fortunate to buy a nice Toyota Tacoma TRD from
We were fortunate to buy a nice Toyota Tacoma TRD from L&S. John Williams was a delight to work with and we want to thank him for a very friendly and professional experience.
We were fortunate to buy a nice Toyota Tacoma TRD from
We were fortunate to buy a nice Toyota Tacoma TRD from L&S. John Williams was a delight to work with and we want to thank him for a very friendly and professional experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I’m usually not the review type of person but L & S
I’m usually not the review type of person but L & S Toyota in Beckley Wv they profile people my husband and I went there after we got into an accident hoping to get car we have cash down and our credit isn’t bad we had cash down and seriously looked at me with a straight face and wanted 12,000 grand more down for a total of 16,000 down. We went somewhere else and got a brand new car 2025 with only 4000 down I will never set foot on that car dealership again and my husband is going to put 15,000 down on his next truck and I will NOT BE GOING TO L&S
I’m usually not the review type of person but L & S
I’m usually not the review type of person but L & S Toyota in Beckley Wv they profile people my husband and I went there after we got into an accident hoping to get car we have cash down and our credit isn’t bad we had cash down and seriously looked at me with a straight face and wanted 12,000 grand more down for a total of 16,000 down. We went somewhere else and got a brand new car 2025 with only 4000 down I will never set foot on that car dealership again and my husband is going to put 15,000 down on his next truck and I will NOT BE GOING TO L&S
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Thank you for sharing your experience with us, Tina. We at L & S Toyota of Beckley are disappointed to hear we were unable to come to terms on the financial aspect regarding the vehicle you were interested in. We appreciate your feedback and will take this into account for our customer service going forward. We wish you the best with your new car and appreciate you considering us. -The L & S Toyota of Beckley Team
Ruined a set of $1500 wheels because they failed to use
Ruined a set of $1500 wheels because they failed to use the lug socket I provided. Have gave them many chances and they always fail. Will travel to Princeton before I would ever deal with them again
Ruined a set of $1500 wheels because they failed to use
Ruined a set of $1500 wheels because they failed to use the lug socket I provided. Have gave them many chances and they always fail. Will travel to Princeton before I would ever deal with them again
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Warning!!!!
Terrible service department! Run to another dealership. I have a 2021 Toyota Camry XSE AWD that I purchased there. Just went for it’s 20k service. All four wheels are peeling. The clear coat is bubbling and peeling off. They are black and look terrible. Kevin decided it was rock chipping! Buy and get service elsewhere! Unfriendly as xxxx.
Warning!!!!
Terrible service department! Run to another dealership. I have a 2021 Toyota Camry XSE AWD that I purchased there. Just went for it’s 20k service. All four wheels are peeling. The clear coat is bubbling and peeling off. They are black and look terrible. Kevin decided it was rock chipping! Buy and get service elsewhere! Unfriendly as xxxx.
- Customer service 1.0
- Buying process 5.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. -The L&S Toyota of Beckley Team
Run do not walk to another dealership!
Run do not walk to another dealership! The service department is terrible. I have a 2021 Toyota Camry XSE AWD and the wheels are peeling. All four of them. Kevin, service manager, said it was rock chips. Oh really? Bubbling + peeling=rock chips. Very disappointed. Buy somewhere that will take care of you!
Run do not walk to another dealership!
Run do not walk to another dealership! The service department is terrible. I have a 2021 Toyota Camry XSE AWD and the wheels are peeling. All four of them. Kevin, service manager, said it was rock chips. Oh really? Bubbling + peeling=rock chips. Very disappointed. Buy somewhere that will take care of you!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Terrible bought 3 Toyota last 6 months not L&S.
Go elsewhere. As 37+ year experience Diesel mechanic & Surface Mine Foreman. They tear up more than fixed. I could buy new frame & installed it myself..
Terrible bought 3 Toyota last 6 months not L&S.
Go elsewhere. As 37+ year experience Diesel mechanic & Surface Mine Foreman. They tear up more than fixed. I could buy new frame & installed it myself..
- Customer service 1.0
- Buying process 3.0
- Quality of repair 1.0
- Overall facilities 5.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for sharing this review regarding your experience with us. Wed like to discuss this with you further if you could please contact us at your earliest convenience. -The L&S Toyota of Beckley Team
Toyota strong
Fast & convenient service, hospitality and kindness shown to us while we were there. Luxury of the area we waited in. Thank you for helping us keep our truck going strong.
Toyota strong
Fast & convenient service, hospitality and kindness shown to us while we were there. Luxury of the area we waited in. Thank you for helping us keep our truck going strong.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
First time Toyota customer
Everything was flawless! Perfect test drive, great customer service, and a wonderful finance lady! Matt was amazing and answered every one of my crazy questions!
First time Toyota customer
Everything was flawless! Perfect test drive, great customer service, and a wonderful finance lady! Matt was amazing and answered every one of my crazy questions!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great Experience
Nice friendly staff with clean comfortable waiting area. The wait time was less than I anticipated. Free WiFi as well! 😊 Free coffee or cold drink was offered as well.
Great Experience
Nice friendly staff with clean comfortable waiting area. The wait time was less than I anticipated. Free WiFi as well! 😊 Free coffee or cold drink was offered as well.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Fast and furious!!!
Thought it was going to be a boring morning waiting on my Highlander to get its first service. Waiting wasn't an issue, had me in and out in a flash. You can tell the employees got a system and it seems to be working, friendly professional people with your satisfaction number #1 priority.
Fast and furious!!!
Thought it was going to be a boring morning waiting on my Highlander to get its first service. Waiting wasn't an issue, had me in and out in a flash. You can tell the employees got a system and it seems to be working, friendly professional people with your satisfaction number #1 priority.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair