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Reviews

Average Ratings

4.7
1634 lifetime reviews. Includes reviews of Criswell Honda from DealerRater.com
  • Kwame is awesome and excellent
    May 24, 2017

    Before I came to meet Kwame at Criswell dealership, I already test drove two 2017 CRV new cars and was almost ready to sign the paperwork with ano...


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    Before I came to meet Kwame at Criswell dealership, I already test drove two 2017 CRV new cars and was almost ready to sign the paperwork with another dealership. When I arrived at Criswell, Kwame invited me to test drive the new CRV again which he already washed and parked in the driveway. During the drive, Kwame told me every function and feature on this new car. Some of function and feature I even did not know even if I have driven twice. Obviously, the other salemen didn't explain to me. Kwame is so detailed on everything and so patient to answer all of my questions. His expertise on Honda cars and excellent service earned my business and my respect. I had a happy car buying experience in the Criswell. Last, I just like to say: Kwame, I appreciate your service and thank you so much.

    Does recommend this dealer

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  • Better than I expected.
    May 21, 2017

    I went into looking for a new car with the normal excitement one usually reserves for getting a root canal. After researching options and sales o...


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    I went into looking for a new car with the normal excitement one usually reserves for getting a root canal. After researching options and sales online, I found that Natasha at Criswell was the easiest to deal with of all other salespeople that had responded to my inquiry. Most of our interaction was done through email and she was always responsive and attentive. The day of the sale, I interacted with Yanet and the experience I had through email with Natasha was mirrored in person with Yanet. She was able to make it feel more like a conversation that included me buying a car, rather than pushing the sale. Yanet took the extra time to make sure my wife and I became familiar with all our new car had to offer and that we didn't have any additional questions.

    Does recommend this dealer

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  • crv new
    May 14, 2017

    all went well at the dealership. really liked esteban and Kwame answering all my questions. Jessica was very helpful. I would recommend the dealer...


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    all went well at the dealership. really liked esteban and Kwame answering all my questions. Jessica was very helpful. I would recommend the dealership to my friends.

    Does recommend this dealer

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  • A wait well worth it
    May 12, 2017

    I engaged the dealership earlier last year regarding a new vehicle, and through various circumstances could not make up my own mind. The salesman ...


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    I engaged the dealership earlier last year regarding a new vehicle, and through various circumstances could not make up my own mind. The salesman who took care of me, Victor Castro was understanding and took every measure to keep informed through all of my questions. When it finally came to purchase my vehicle he was ready with what I had in mind and made the process smooth and easy. I'm looking forward to recommending my friends and continued business at Criswell.

    Does recommend this dealer

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  • I came in for an oil change...and walked out with a new car!
    May 4, 2017

    I came in for an oil change with Juan and ended up purchasing a new car! This purchase was a very big deal for me, and because of this fact, I had...


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    I came in for an oil change with Juan and ended up purchasing a new car! This purchase was a very big deal for me, and because of this fact, I had the pleasure of working with a multitude of great people at Criswell. From Jae Lim being uber patient with me and bringing me a total of 5 cars to pick from, to Calvin Young really listening to me & my concerns, I was provided with quality customer service. Along with them, I had the pleasure of working with Esteban Mesa, who helped me get into a great car and Victor Azari, who was swift and professional during the finance portion of my purchase. Everyone was extremely patient with me, answered all of my questions, and allowed me to come to the decision to purchase my car on my own.

    Does recommend this dealer

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  • bought from Victor Castro twice!
    May 4, 2017

    Victor Castro is so nice to work with! No pressure, great product knowledge and just a very nice person....Bought from him in 2008 and again in 2...


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    Victor Castro is so nice to work with! No pressure, great product knowledge and just a very nice person....Bought from him in 2008 and again in 2017. I would recommend him to anyone looking for a Honda...

    Does recommend this dealer

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  • Honda CRV-EXL buying experience
    May 4, 2017

    I had an amazing experience while buying my new Honda CRV-EXL from Criswell Honda. Dominique Vattuone was excellent in explaining everything in de...


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    I had an amazing experience while buying my new Honda CRV-EXL from Criswell Honda. Dominique Vattuone was excellent in explaining everything in detail and making the buying experience smooth.

    Does recommend this dealer

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  • Fine For a Car Dealership
    May 1, 2017

    They showroom is clean and the amenities are nice at Criswell in Germantown. Eric Konan was pleasant to work with and friendly. Two issues I h...


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    They showroom is clean and the amenities are nice at Criswell in Germantown. Eric Konan was pleasant to work with and friendly. Two issues I had with my latest experience. 1. It takes too long. I wasn't financing. I didn't have a trade in. I understand it was the end of the month and they were busy, but a lot of stores sell things at the end of the month and it doesn't take 3+ hours. It would be nice if car dealerships could be more respectful of people's time. 2. Eric Konan lied to me about running a hard inquiry against my credit. He promised me that it would just be a soft inquiry, not a hard inquiry - since I wasn't applying for credit. This was a lie. I understand they were taking a risk by accepting a personal check, but it's their own fault that I had to give them a personal check. I told them last week the price I wanted to pay and they didn't agree to that price until Saturday morning, after the banks closed for the week. I would have gotten a cashier's check avoiding the need for them to take a risk on my personal check. But they didn't agree to my price til Saturday morning and they didn't want to wait until Monday so I could get a cashier's check because Monday was May 1 and they had to make the sale in April. All not my problem - that's on the dealership, not me. I shouldn't have had to take a hard inquiry on my credit report. And I shouldn't have been lied to about it.

    Does recommend this dealer

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  • Great Experience
    April 29, 2017

    Very good customer service, was easily able to work with customer to get what was needed. Overall it was a very easy and rewarding experience.


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    Very good customer service, was easily able to work with customer to get what was needed. Overall it was a very easy and rewarding experience.

    Does recommend this dealer

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  • Happy
    April 29, 2017

    It's always a pain and energy draining when buying a car. But my time with Kwame was incredably smooth and made all those non existent. Jessica wa...


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    It's always a pain and energy draining when buying a car. But my time with Kwame was incredably smooth and made all those non existent. Jessica was also awesome in the finance part of the process. The dealer is nicely laid out and very clean. Other employees were courteous.

    Does recommend this dealer

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